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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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This was our second shipment. The first shipment was good, with no issues regarding the items ordered. The second shipment has been received but has not yet been unpacked.
Good job had what I needed and customer service experience was very thorough
Etrailer's great website allows for easy product comparisons. Their team also provided very helpful advice on the phone to help finalize my choice.
Nice to talk to someone on the phone to confirm correct parts being ordered.
Third time ordering from eTrailer.com. The website is incredibly easy and well-engineered. Found the right product and completed the order in less than 3 minutes. Fast, free shipping. Excellent products that are easy to install.
Great Service quick delivery was very happy with everything I ordered
Great Service fit really nice Venta line V2094 seals worked perfect.
The propane hoses I ordered are very good quality rubber hoses not the cheap plastic ones that always crack in the winter. Very happy with my purchase
Found what I needed quickly and received it quickly as well. I replaced the wiring and lights on my trailer and bought everything from etrailer
Easy to find my lights and easy checkout
Everyone that I worked with was very helpful. I would use etrailer again if the need arises...
Shipping was fast just what I needed. The only hiccup I had was one order was shipped ups tge other usps because I have a P.O. Box my order was almost returned by the postal service because my P.O. Box was not on the package if I was aware of how it was being shipped I would have added it in the delivery address.
I purchased an e-trailer hitch for my Mazda CX-5. It fit perfectly. The instructional videos were very helpful and the price was good.
Great install videos, easy to follow along. Very fast shipping
Never had to use customer service. The follow ups i care about.
The guy at the call center helped me ensure I got the right size for my tyres
Delivery was fast and item description was accurate. I bought replacement cylinder locks for my fastway hitch: and these replacements were as described.
Nice knowledgeable staff. Good prices, products, and very helpful.
Quick and Easy, great service. You can't go wrong with etrailer!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members