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etrailer

4.3

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etrailer Reviews Summary

The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.

This summary is generated by AI, based on text from customer reviews

service
2,477
value
177
shipping
171
quality
143

Instant Feedback

54,202 reviews

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Utah
1 review
0 helpful votes
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Controller
November 22, 2024

Great. The controller worked and it cost me less then the Oem part.

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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Shopped Ordered Shipped Enjoyed-ing
November 22, 2024

It was really awesome The shopping is easy to find what I wanted and needed for my vehicle The price was great The free shipping was muchly appreciated The Hitch came when it was supposed to and it looks great and works great thank you so much I also love all the videos that you do for your product It's very helpful even though I didn't install it myself and because I'm just physically not able to but knowing how it was done made it easy for me to follow the technician who did it And he did all the processes that were on your video which is very comforting to know. Thank you so much again for everything God bless you all

Date of experience: January 29, 2025
New York
1 review
0 helpful votes
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Received Order
November 22, 2024

Hello,
I received my hitch w/out any issue.
Keep up the good work!
Lee Davis
NYC

Date of experience: November 12, 2024
Texas
1 review
0 helpful votes
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Repeat Customer
November 22, 2024

I decided to buy additional strap hinges based on the build quality compared with the ones that came on my trailer originally. The etrailer version is much more sturdy! Quick shipping, too!

Date of experience: November 12, 2024
Minnesota
1 review
0 helpful votes
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Mazda 5
November 22, 2024

Did it all by myself. Super easy. I am a large man so no problem holding the hitch up while I put nuts on carriage bolts.

Date of experience: November 12, 2024
Alabama
1 review
0 helpful votes
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Screen Door Latch replacement
November 22, 2024

For my 1997 Excella 34' Airstream, the screen door latch was a perfect replacement, even though the doc said it wouldn't.

Date of experience: November 12, 2024
Pennsylvania
1 review
0 helpful votes
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Best Quality! None Better!
November 22, 2024

I bought a Roadmaster, double 2" drop and 4 inch " rise hitch adapter! Best Steel and unsurpassed welding!

Date of experience: November 12, 2024
Wyoming
2 reviews
0 helpful votes
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Fast service.
November 22, 2024

We'll be a Great addition to my truck. It should be easy to install.
I appreciate it, thank you.

Date of experience: November 12, 2024
Texas
1 review
0 helpful votes
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Well built
November 22, 2024

Seems sturdy and heavy duty. Arrived on time. Took off a star because packing was poor for such a heavy item. The hitch broke right thru the thin cardboard box and was dragged around because all the exposed areas had wear marks and multiple places are scraped to bare metal. I had to spray paint all those areas because returning this item would be too much of a hassle.

Date of experience: November 12, 2024
Pennsylvania
1 review
0 helpful votes
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Great
November 22, 2024

Fast, easy, and most importantly it fits!
Would recommend this website to anyone looking for a hitch that fit!

Date of experience: November 12, 2024
Washington
1 review
0 helpful votes
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Doesn't fit.
November 22, 2024

Bulb would not fit. Diameter is too large at top end for bulb to fit far enough into the receptacle to be able to latch.

Date of experience: November 12, 2024
Alabama
1 review
0 helpful votes
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It was easy
November 22, 2024
Updated review

Quick and easy the rims fit exactly as i expected and was delivered quickly

Date of experience: November 12, 2024

It was easy
May 23, 2024
Previous review

It was quick and easy and they fit fine just they had more Desins in this size

Date of experience: May 13, 2024
Florida
1 review
0 helpful votes
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2020 Sequoia
November 22, 2024

Ordered the Tow Pro Liberty with wiring harness for my truck. On checkout it suggested a switch panel mount so I ordered it too. Received the order and noticed the panel mount was too big so I had to send it back. When I received the new mount one of the tabs was broken so I had to return it and get another.

When I was looking for electric brake controllers I was not excited about having a box by my knee! Love having everything under the dash and having just the little knob in the dash and it looks like it was from the factory.

Date of experience: November 12, 2024
California
1 review
0 helpful votes
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Very rare customer service
November 22, 2024

Easily found product, easy to check out, e-mail to confirm payments and shipping, received product within a few days, checked to make sure that I received the product and was sent a thank you e-mail. Very courteous and professional. It's rare that I'm in need of trailer items but I've bookmarked just un case and will use again and again.

Date of experience: November 12, 2024
Idaho
2 reviews
0 helpful votes
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Max air Circuit board
November 22, 2024

The roof and would start up as the cover lifted, but within a few seconds would stop and the roof hood would close
This behavior still happens with the replacement board, but not as much. It still seems a bit sketchy.
I'm not sure, but perhaps another circuit board would be more reliable.
A trailer has been great to work with. Very responsive.

Date of experience: November 12, 2024
Florida
1 review
0 helpful votes
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Very efficient! However, once I put the new wheels on, it was clear that the fenders were about three inches too small. I purchased the correct size fender for a 14 inch tire, but probably didn't read that I needed to measure somewhere for the distance the axle (and hub) extend beyond the exterior of the enclosed trailer. I'm unable to return the fenders because I've already drilled holes and affixed the fenders and the clearance lights. They look awesome, but the wheels are about two inches too wide.

Date of experience: November 12, 2024

Very efficient!
November 14, 2024
Previous review

Very efficient!

Date of experience: November 4, 2024
California
1 review
0 helpful votes
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Excellent customer service
November 22, 2024

Order arrived very quickly and excellent customer service throughout the process. Highly recommend!

Date of experience: November 12, 2024
Nebraska
1 review
0 helpful votes
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Overall great experience! Very thankful for the videos they provide.

Date of experience: November 12, 2024
Missouri
1 review
0 helpful votes
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Hitch did not fit.
November 22, 2024

Customer service handled the return easily. Return documents received.

Date of experience: November 12, 2024
Massachusetts
1 review
0 helpful votes
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Easy to install and looks great
November 22, 2024

The hardest part was cleaning out the holes so that the screws would go in smoothly

Date of experience: November 12, 2024

From the business

The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.


etrailer.com
Founded in 1946
Wentzville, MO, United States
+123
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