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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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It had programs showing the different types of equipment to used. When Oder the first one, the web page stated that will not fix onto my vehicle but it show which one in which I order.
Very good experience with shipping, mirrors and fittings. No issues at all
Great prices and shipped and delivered so fast! Very happy with the product!
Needed help identify a part. The sales rep helped me identify the correct part and then getting it ordered!
Great website with pictured items, easy to navigate links and pay options.
Easy selection and great prices. The videos showing installation are easy to follow. The selections for my vehicle were easy to find.
Easy to navigate site great prices. My go to trailer parts store
Always an easy website to navigate, service was great.
Got everything in a promptly manor.
I wish it would show sales tax before I price items to customer.
As other reviewers have commented, make certain you have room for it. In my case it took some maneuvering to make it fit in a snug camper propane cabinet. It is in place and at last I can tell how much gas I have left.
Hitch was a perfect fit on our KIA and the instructions were very clear. Installed in about an hour and shipping was very quick.
The Videos of the installations and honest descriptions of the different hitches for my vehicle made it easy to choose the hitch best for my vehicle.
Shopping online in your site is so easy when all the information required is just there, and also the easy way to navigate through the store looking for items that you need
Order was delivered quickly. Communication was good as to Order date, delivery date, etc.
The price was great directly from e-trailer with free shipping, got an email showing my goods being shipped.
Very quick process shipping was fast item as described would purchase from them again
The best place for all your trailer needs. Orders always arrive on time and they have the best customer service
Very easy to install. Worked great! Order was precise and quickly delivered. Customer service answered all questions, very helpful.
My hubby lost the tool needed to release the sway control for our camper on our last camping trip. I found the exact one we needed on etrailer and ordered it. We received it pretty quickly and we are pleased with our purchase and experience.
The part I bought was not right. The description was smoke clear slide but was solid. It will cost me more to return it with shipping costs. Now I'm stuck with the wrong part. Anybody want to buy it off me?
Highly recommend to save time and money. Better looking hitch than U-Haul, etc too
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members