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etrailer Reviews Summary
The company has cultivated a strong reputation for high-quality products and reliable customer service, with many customers expressing satisfaction with the ease of ordering and the helpfulness of detailed product information on their website. Positive feedback highlights prompt shipping and effective support from representatives, fostering customer loyalty. However, some concerns emerged regarding specific product fit issues and return processes, particularly with camper-related items. Overall, while the company excels in product quality and customer assistance, enhancing clarity on specific product compatibility could further improve the customer experience.
This summary is generated by AI, based on text from customer reviews
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You guys do a great job you turn the order around fast and it's always correct and complete
My order is just what I wanted to tow my gooseneck and it was super fast!
Very easy to find your way around the website looking for what you need. Payments and delivery are excellent
Fit was perfect, decent quality cutting edge for a great price. Fast shipping, easy install.
All is well ordered wrong item wife is trying to return last week got the right part and credit for return
All is well ordered wrong item wife is trying to return last week
After having a blowout, I was able to receive a new tire and rim very fast.
Service was excellent!
Nicely packaged, promptly shipped, no issue. What's not to like?!
Nice website, easy to use and find what you need. Great videos.
Ordered part for my RV vent fan. It got to me quickly and was exactly what I needed.
Order arrived promptly, performed as shown on-line, exactly what we needed.
Easy ordering and shipping was fast! Also pricing was more than fair I thought
Had everything I needed except the Dexter axel. I bought that directly from Dexter. I ordered leaf springs, equalizers, wet bolts and Ubolts for suspension upgrade. Ordered on Saturday then received it the following Thursday. Shipping was free. Not installed yet.
Had everything I needed except the Dexter axel. I bought that directly from Dexter.
I ordered my hitch on a Thursday and didn't believe my phone was right telling me it was delivered the following day. To my surprise when I got home it was on my porch. I've never installed a gooseneck hitch before but this is a job they made so easy it took myself and my girlfriend less than 2 hours to complete with plenty of "adult beverage" breaks. If I needed another one for my truck I would buy it here indefinitely. Great product and great shipment times. Cannot complain about a single thing!
However, wish there was an option to ship with US postal service rather than Fedex to reduce shipping costs
Wish there was an option to ship with US postal service rather than Fedex to reduce shipping costs
Easy to navigate website with helpful install videos. The delivery was no perfect. The box had holes from the product. I'm guessing from getting tossed around. It had some minor scratches.
Easy to navigate website with helpful install videos
Package was lost by ups, so they helped me track and offer to replace item
Found what I needed at a great price, it shipped quickly and was exactly what we needed. We will definitely use etrailer again!
From the business
The trailer hitch and trailer parts experts. We have 75 years in quality customer service, and can help you find what you need for your towing, RV, marine, off-road, performance, and outdoor adventures. Shop products from over 400 brands using our content including: original photos, installation videos, detailed products descriptions, expert questions, help articles, reviews and so much more. Our fit guide has over 3,800 vehicle and 2500 RV entries of custom fit items, all you have to do is enter your information.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members