Check out our latest communities fighting
AI scams on Reddit and Facebook

website thubmnail of EricDress

EricDress

3.3

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate EricDress?
grey stargrey stargrey stargrey stargrey star

EricDress Reviews Summary

The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.

This summary is generated by AI, based on text from customer reviews

service
576
value
560
shipping
568
returns
440
quality
539

We monitor reviews for authenticity

Canada
1 review
2 helpful votes
Follow C T.
Unfollow C T.
Share Review
Report Review

STAYYYYYYYYYY AWAYYYYYYYYYYY FROM THIS WEBSITE! THEY HAVE THE WORST CUSTOMER SERVICE! THEY DONT EVEN SPEAK PROPER ENGLISH! WHEN THE WOMAN CALLED TO SEE WHY I DECLINE THE ORDER SHE INSISTED I EMAIL HER AND WHEN I DID SHE JUST SENT BACK A GENERIC EMAIL ABOUT WHERE THE PACKAGE WAS TOTALLY IGNORE MY CONCERNS! I ORDERED A 4 PC BEDDING SET AND THEY SENT SOME SMALL LIL PACKAGE AND ON TOP OF THAT UPS WAS CHARGING AND EXTRA 35.00 CHARGE FROM CUSTOMS. I DONT EVEN HAVE THE PACKAGE AND THEY REFUSE TO REFUND ME! 141.00 WASTED I AM SOOOO DISAPPOINTED! ONLINE THE BEDDING LOOKED SOO BEAUTIFUL, ALL OF MY FRIENDS WERE GOING TO BUY ONE BUT I HAVE SINCE WARNED THEM AND THEY WILL NOT ORDER! IM TELLING YOU DOOO NOTTT ORDER FROM THIS PEOPLE YOU WILL REGRET IT IN THE END. I WISH I COULD RATE THEM A NEGATIVE 10 STAR RATING. WORSEEEEEEEEEEE COMPANYYYYYYYYY EVER TO DEAL WITH IM SOOOO DISGUSTED WITH THEIR SERVICE!

Date of experience: December 14, 2013
ericdress e. — EricDress Rep
over a year old

Hi dear custom,

I sincerely apologize for the inconvenience you have had.And could you please send me your order number and email? I will make sure our custom service will contact you soon.And for your problem, the UPS charging, there must be some misunderstood. Coz we usually communicate that with our custom about that if UPS do charge some manual fee.

If you want all your information safety, please feel free to write us here: [email protected]
Thank you again!
Ericdress team

Philippines
1 review
22 helpful votes
Follow Annabel J.
Unfollow Annabel J.
Share Review
Report Review

I think this site is good
December 10, 2013

I think this site is good. I bought a prom dress from them three weeks ago. To my surprise, the prom dress arrived yesterday. Within around 2 and a half weeks it had been fixed and shipped. Now the most important thing is not actually the speed of shipping but the quality. I checked the dress and what I can conclude is it is what it was in the picture. The chest area was a little creased but was straitened with a single ironing. Not to forget, the great discounts i enjoyed. This site is good based on my experience.

Date of experience: December 10, 2013
New Jersey
1 review
1 helpful vote
Follow rachel h.
Unfollow rachel h.
Share Review
Report Review

I would rate this a zero if only it would allow me to. The customer service writes unintelligible responses, they do not respond to your questions, they take forever to respond whenever the message you send is not in their favor, the only form of contact for US customers is via email (which as I already mentioned is horribly unreliable). It has been since Nov 27th since I have last heard from them. If this ever gets resolved, I do not see ever purchasing from this site in my future. This is by far, the worst treatment and most untimely treatment I have ever received.

Date of experience: December 9, 2013
ericdress e. — EricDress Rep
over a year old

Hi dear custom,

I sincerely apologize for the inconvenience you have had.
Could you please send us your email and your order number.If you prefer communicate via phone, that would better, please sent me your phone number.If you want all your information be safety, you could write to us here: [email protected]
I will make sure that our custom service will contact you to solve the problem soon.

Thank you very much for your feedback.
Ericdress team

New York
1 review
1 helpful vote
Follow Bianca P.
Unfollow Bianca P.
Share Review
Report Review

It's been 19 days since I'v ordered my jacket and when I tracked the item it said it was shipped 13 days ago. :(

Date of experience: December 3, 2013
ericdress e. — EricDress Rep
over a year old

Hi dear friend,

I am wondering have you got your lovely jacket?
Coz the feedback of yours are so important for us, so I hope all your problems have been solved.

Thank you so much for your feedback.
Ericdress team

California
1 review
1 helpful vote
Follow Terrance E.
Unfollow Terrance E.
Share Review
Report Review

This website absolutely must b a scam ieve called the number many many many times only to b on hold for litterally days. I send and email and I recieve some bogus reply. I ordered a dres about a month ago have yet to recieve it as well as being able to even track it. The worst customer service I litterally have ever experienced they do not DO NOTcare for there customers i am still waiting on my stuff payed about 125 with exexpedited shippingif iI could I would give no stars at all

Date of experience: November 7, 2013
California
1 review
1 helpful vote
Follow Daniel M.
Unfollow Daniel M.
Share Review
Report Review

If I could I would give EricDress ZERO stars. We ordered a Holloween costume and paid $24 for "expedited shipping" only to find out that it took two more additional days to even process our order -- way to go on that "expedited" order. Now we are without the costume for our Holloween party. Very disappointed.

Date of experience: November 1, 2013
NL
2 reviews
20 helpful votes
Follow Steaerlo C.
Unfollow Steaerlo C.
Share Review
Report Review

The costume is amazing
October 31, 2013

The costume is amazing. I don't usually go to Halloween parties, but this year I was invited to 3 that I wanted to attend and I didn't want to be the only person not wearing a costume. I wanted something that was comfortable, classy, and that I could wear again in the future and this choice met those requirements perfectly. It was delivered quickly, is well made and true to size, fun to wear, and I receive lots of compliments every time I put it on. I switched out the cloth belt that came with the costume for a wide leather belt because the cloth one folds over on itself when you sit down. But it still rates 4 stars as far as I'm concerned!

Date of experience: October 30, 2013
California
2 reviews
28 helpful votes
Follow Maska C.
Unfollow Maska C.
Share Review
Report Review

I purchased frock recently, and perhaps the quality has gone up since early reviews. It is very well made, the small gold coins are stamped and embossed from thin metal, which keeps it light weight. The slightest movement sets them in sparkling motion, accenting the dancer's rhythmic moves to advantage. The overall length is 60" or 5 feet. The narrow portions to be tied have coin accents at the ends, and are each 12" long, so a woman with 36" hips can easily wear this very low. The black fabric is sheer to reveal the costume or skin beneath it, the bottom row of coins hang below the hemline. I have added a photo from a vintage pin-up shoot I did recently. For the incredibly low price, it would be great to own several different colors, and this could even be part of a sexy Halloween costume.

Date of experience: October 30, 2013
France
3 reviews
20 helpful votes
Follow Motta S.
Unfollow Motta S.
Share Review
Report Review

More a tight than a legging Very lightweight, you need to wear shorts over. Very much a tight and not so much a legging. Good for the lightest weight coverage, very breathable fabric. These are very comfy and sweat wicking. Great for a cool run or workout. Look great alone and with shorts on top. They conceal cellulite pretty well for tights, but I also ordered a size larger than I normally wear in jeans according to the sizing chart. I do not like them to be super tight. I got the black/pink, which are really just black. The only pink is inside the elastic band. I will be ordering anoher pair or two of these because I like them so much.

Date of experience: October 29, 2013
Switzerland
5 reviews
30 helpful votes
Follow Testrio S.
Unfollow Testrio S.
Share Review
Report Review

I can't believe it fits me! For the price, I was going to buy it anyway, but it fits! I love the jingle sounds it makes and plan to do my belly dance exercises with it starting tonight. I'm a 3x in women's clothes (22/24) and am so glad it fits my middle. I think the dance has already started to slim my middle. I love it. Loved it, taking a dance course, made extremely well. Please remember not everyone is small, some of us are a little heavier than should be, so if you could make them a little longer-wider(larger hips) that would be fantastic!

Date of experience: October 29, 2013
Wisconsin
1 review
1 helpful vote
Follow Michelle R.
Unfollow Michelle R.
Share Review
Report Review

I recently ordered a pair of boots. The order keeps saying it's in process but I've been waiting for over a week and I get nothing. Does anyone know if this is a fake page or will I recieve my package soon?

Date of experience: October 28, 2013
ericdress e. — EricDress Rep
over a year old

Dear customer,
Thanks for your trust to ericdress! Don't worry about your order.As for we are far away from you, and the item has its own size, so it takes time to make it and ship to you.
Don't worry.If you really worry about that, you could write to our service: [email protected]
And you just need to leave your order number ad your problem, our colleague will give you reply soon.

Hope everything will be fine.
And if you received our goods, and you are satisfied with our work, could you please make the reviews to 4 or 5 stars. Of course we will be keep working to make the site better.

Ericdress

Philippines
1 review
24 helpful votes
Follow Sofia P.
Unfollow Sofia P.
Share Review
Report Review

Two months ago, my friend had a very attractive dress, I asked her where she had bought it. She had it from Ericdress I am usually into mall and boutique shopping but this time I had to change. We underwent an ordering procedure of which she guided me. I got a purple color so that we would not look same every time we are on the dresses. The long story shortened, the dress was delivered a month ago, It looks well designed, well sized and well packed. I had no friction with the site's customer care group. It took a little longer to arrive. However, for its quality, I would accept the length of time it took.

Date of experience: October 25, 2013
Philippines
4 reviews
22 helpful votes
Follow Curline V.
Unfollow Curline V.
Share Review
Report Review

I have been trying out some sites. This site although it has a low rating, It delivered my blazer on time. The blazer is very cheap and was worth trying in case of anything I would not have lost much. It is well sized and fit for Casual wear. It is a three quarter sleeved blazer with a Korean design. It is well sized and it matches most of my jeans pants.

Date of experience: October 24, 2013
California
1 review
1 helpful vote
Follow Elaine O.
Unfollow Elaine O.
Share Review
Report Review

I wouldn't even give this site ANY stars! For one it gives you a delivery date... for what?! It has been going on 20 days now and I have yet to see any items that I have purchased! The customer service is inadequate... they won't give you a definite answer or tell you that they will refund your money. If you DO ask for a refund they have you jump thru so many hoops that it's not worth the time unless you spent more than $150-$200! Even then, they won't give you the full refund! This website is a scam. I read all the comments before I purchased items to check but I thought that they had so many cute clothes that I had to try it out. Thank goodness I did NOT purchase the $200+ that I wanted to spend and just tried out by purchasing two shirt/dresses! DO NOT PURCHASE ANYTHING FROM THEM... THEY ARE A SCAM! I'm out the items that I purchased and the money as well. I didn't get any refund nor the shirts/dresses. They tried to say that it was the address/info I gave them! BS! They get you by asking the question: building, apt, suite, etc...(I think) I live in a house so I put building. And still no delivery!

Date of experience: October 18, 2013
ericdress e. — EricDress Rep
over a year old

Hi dear friend,
I am so sorry to heard that.
You haven't got your items? Coz all items has its own size and color, and it take time to make them. Btw, we are so far away, it do takes time to ship to you.
We hope we could deliver the goods to you by ourselves.And we are trying to do that.
If that is possible, could you give me your email or you order number.
If you don't want to show your email address here, you may write to us: [email protected]
We will try to fix your trouble.And please give us another chance.
Thank you so much for your time.

Ericdress

NL
3 reviews
5 helpful votes
Follow Wardah A.
Unfollow Wardah A.
Share Review
Report Review

I order a dress 14 days ago and the dress is still processing while on the webiste is says 8-12 processing days. I NEED MY DRESS ON TIME so I have no other choice than to leave negative reviews all over the internet untill they send my dress and i receive it in good order. I emailed them but they do not reply which is very unprofessional

Date of experience: September 23, 2013
ericdress e. — EricDress Rep
over a year old

Hi dear, so firstly, thank you to choose ericdress.

It’s very disappointing to receive a... comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your E-mail address so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!

Best wishes
Ericdress Team

Texas
1 review
3 helpful votes
Follow No W.
Unfollow No W.
Share Review
Report Review

Horrible experience
September 23, 2013

Horrible experience. Followed their size chart exactly. Dress was 6 inches too small in bust. $500 in phone calls & I'm stuck with the dress. Told me to send pictures to prove it didn't fit. I did so. Not good enough, they sent a ridiculous list of instructions for the pictures. They insisted they sent the size I ordered, but the labels had been removed prior to shipping. Black market, stolen dresses? The dress itself is absolutely gorgeous, beautifully made, extremely high quality. Definitely a black market designer dress.

Date of experience: September 22, 2013
ericdress e. — EricDress Rep
over a year old

Hey dear,

Firstly, thnks for shopping with Ericdress.
It’s very disappointing to receive a... comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your E-mail address so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!

Best wishes
Ericdress Team

India
1 review
6 helpful votes
Follow Rita J.
Unfollow Rita J.
Share Review
Report Review

Eric Dress is an outstanding place to shop the top trends introduced in the market. I loved the wide collection of plus size dresses which is generally lacking in other stores. I bought a formal top from this site. The delivery was quick and the product delivered was just what was promised. Top notch quality at affordable prices. Enjoyed shopping here.

Date of experience: August 27, 2013
India
1 review
7 helpful votes
Follow ashwini m.
Unfollow ashwini m.
Share Review
Report Review

I recently bought a dress for my prom from Eric Dresses. The huge collection was remarkable. I purchased a yellow A-neckline dress. It was delivered to me within 3 days. It was just awesome and proved to be a perfect dress that made me look glamorous and attractive in the crowd. I am really happy to buy that dress that earned so many compliments.

Date of experience: August 27, 2013
1 review
22 helpful votes
Follow Jimmy S.
Unfollow Jimmy S.
Share Review
Report Review

Great site
August 27, 2013

Great site. I bought a dress for my anniversary from their fashion collection-2013 and it gives me perfect fitting. Made with care and love. I got lots of positive comments and I refer this site to every one.

Date of experience: August 27, 2013
Oklahoma
1 review
2 helpful votes
Follow Dodo J.
Unfollow Dodo J.
Share Review
Report Review

Do not trust this website. I bout a dress was completely different as they described.
The do not reply on emails.
The worst website and store I see in my life.

Date of experience: August 25, 2013
ericdress e. — EricDress Rep
over a year old

Hey dear,

FIrstly, thnks for shopping with Ericdress.
It’s very disappointing to receive a comment like this. Ericdress has been working hard to offer good and friendly service, and will investigate the concerns you have raised [or you may like to address the specific complaint in a non-defensive way]. I hope you will give us another chance in the future. Can you tell me your E-mail address so that we can know your problem and solve the problem for you. Waiting for your reply and ready to try our best to help you!

Best wishes
Ericdress Team

From the business

ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.

ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


ericdress.com
London, England, United Kingdom