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The company has garnered a predominantly negative reputation, with customers frequently expressing dissatisfaction regarding product quality, service delays, and inadequate customer support. Common complaints include issues with order fulfillment, misleading tracking information, and difficulty obtaining refunds. Many customers reported receiving items that did not match advertised descriptions, leading to frustration and distrust. While some reviews hint at occasional positive experiences, these are overshadowed by the overwhelming sentiment of disappointment. Overall, the feedback indicates a significant need for improvement in customer service practices and product reliability to restore consumer confidence.
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Ericdress is the worst company ever! My mom ordered a dress for my wedding on their site and it came to her w/ beads falling off and a stain on the belt! Not to mention the top half didn't look as nice as in the pictures. She asked for part of her money back and all they would give her was $10 off her next purchase! She now has to go through a dispute process w/ paypal about the whole thing! Thank god she didn't use a credit card or she would be screwed out of $150. Ericdress sucks and all their crapy dresses come from china and you can't even talk to a customer service person b/c their phone number is for china! Oh and they charged her $150 for this terrible dress and marked it as $67 on the statement that came w/ it so they didn't have to pay customs!
If it would let me it would rate it 0, i ordered red evening dress for my formal which is only few weeks away, its was so beautiful BUT IT WAS 3 TIMES BIGGER THEN ME, WRONG SIZE, tried contacting them but their phone number is always disconnected, and i had no respond to the emails i have been sending... so took it to teller and have to pay $150 to resize it and bought the dress by $180. Such waist of money it was, and I'm very disappointed and never buying anything form ericdress again. http://pdfeducationsupplies.com.au/wordpress/wp-content/uploads/2013/11/Sad-face.gif
As soon as they receive their money they don't care about anything else.
My dear friend:
I'm so sorry for the problems you have met in buying dress from our website. I can make sure we will be very active to solve the problems. Could you give me your order number so that I can check it for you? I will learn about the details of your order and communicate with my workmates
About it. We will solve your problem as soon as possible.
Sometimes our phone is busy and we did answer all e-mails. So I'm so sorry for the situation you have met.
You can also write to me here: [email protected] or [email protected].
Our sales manager will cntact you.
Thank you for your feedback.
Ericdress
Very cute, i wore this to a job interview yesterday and i looked great!
I ordered shoes and I had them express mail it to me but I have not received it. It'll be a week tmrw and guess what? No shoes. I tried putting in my order number and transaction number both said it's not recognized. I will NEVER buy again from this site!. I've never had any issues like this when ordering online. I sent them my receipt via picture message but they responded saying it was not recognized. Please stay away! Stay far far away from this site. I don't post reviews much but because I'm so upset and in disbelief I have to share with others who don't know!. Run!
My dear friend:
Could you give me your order number so that I can check it for you? You said your order number
Is not available. So give me a screen shot. I will communicate with my workmates for your problem. And we will try our best to solve your problem.
You can also write to me here: [email protected] or [email protected].
Our sales manager will contact you.
Thank you for your feedback.
Ericdress
I got quite a few compliments on this shirt. It looks great with leggings and boots.
Terrible! Don't go near this site.
My custom dress arrived with the waist measurement all wrong, they made it about 8cm too large. When I complained, they have told me that the photos don't prove anything (even thought they clearly show the waist is the wrong measurement). I am trying to send it back so they can see it but they aren't responding.
They told me to take it to a tailor to adjust it! After paying good money to have them make the dress properly!
I have ordered off jjs house, much better service and quality. I had no issues with them if you are after a custom dress.
My dear friend:
I'm so sorry for the problems you have met. Could you give me your order number
So that I can check it. I will communicate with our sales manager about your problem.
And give you a satisfied reply.
You can also write me here: [email protected] and [email protected].
Our sales manager will contact you.
Thank you for your feedback.
Ericdress
I ordered a pair of shoes from this site for my wedding about 3 weeks ago. Some people remark that they received their items very late however, I have not received anything. I tried to use the live chat option to speak with a representative and was unsuccessful. She told me she was busy right now and to leave my order number and email and she would contact me there. I have NEVER used a live chat option and had the representative tell me "I'm too busy...". When I tried to open a dispute, the page would not submit, told me the order number was incorrect, and even timed out causing me to have to start over. It is damn near impossible to get through to them other than just sending them an email. I also ordered from www.shoespie.com and I think they are the same company running the same scam. They websites are a lot alike, especially when you display tracking information... it is identical. It is a scam... PERIOD and they have unfortunately ruined aspects of my wedding. I will be posting about this on youtube as well as all of the social networking sites to save other people from getting scammed
My dear friend:
I'm so sorry for the problems you have met. Could you give me your order number so that we can
Check it for you. I will reply you soon.
You can also write to me here: [email protected] or [email protected].
Our sales manager will contact you.
Thank you for your feedback.
Ericdress
This site is a scam, i do not know much but the supposed owner buys articles and have them posted here. The instructions of writing the article is to pretend you purchased a dress and you received good customer service. I will not just sit and watch people lose their money. It is time to finally come clean. Do believe the positive reviews, they are fake and bought for a dollar, just one dollar!
Sign
Concerned person
My dear friend:
I'm so confused why you said this? We are a company seated in China and we have millions of costomers to buy articles from our website. Of course they write good reviews for us. The quality of our articles are good.We also reply the e-mail of our customer in few minutes. Trust me, we are a honest company.
Ericdress
WARNING! Ericdress is a scam site out of the People's Republic of China. You may receive something but it won't be new and there is no one to resolve issues if you have them. We purchased a prom dress and it come with spots all over the chiffon. Definitely a used product. Their answer; wash them out, we give you $5.00 refund on a $100 purchase! After 2 emails it goes on auto-reply. You will not get your money back for an unwearable dress! WARNING! - The website is a scam! They do not have any business ethics and take no responsibility for their defective products.
Dear friend,
Very glad to receive your feedback to us.
We are a goog company in the world. And our products have the high quality and the dresses are all new and gorgeous. If your dress size is not between US size 2 to 26, we will customize your dress as your orders. Could you give us dress picture with spots and your order number? We will check information and send email to you. Also we do not reply information automatically but manually. If you have any problems, please send email to [email protected] or [email protected].
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress
How beautiful applique! Material is also very good, I can't wait to wear it then suddenly surprised to find that changes a lot of young, short dress than long gown may seem a bit more playful and doesn't need so solemn, overall a very pleasant shopping, this time I will continue to support the site, and strongly recommend more good friends.
So I made a purchase on Eric dress about a week and a half ago and all I receive was a paypal receipt for my payment. No shipping info or order number. Is that normal with this site?
My dear friend:
You said you don't have an order number. Sometimes this will happen. Please give me your transaction ID so that I can check it. I will reply to you as soon as possible.
You may also write to me here: [email protected] or [email protected].
Our sales manager will contact you.
Thank you for your feedback.
Ericdress
Brought prom dress last month, arrived on time with lovely dress/Thank you!
I have not ordered from this or any other similar site. It is this simple: they are scammers out to make money. Bottom line. These businesses operating out of China, are breaking international copyright laws among other things. They use cheap labour, many times child labour, and it is common knowledge that the sizes are always "off" on counterfeit apparel. The money they make may be funding less than desirable organizations. Be ethical and shop in your own country. If you have to save money, that is what ebay and kijiji are for, or secondhand stores.
My dear friend:
I don't think you know our website very well. We are a good company built in China. Our product have low price but good quality. Of course you can buy some articles from our website. Then you can have a judgement.
Anyway, if you have any other questions, you may write to me here:[email protected] or [email protected]
I will make sure that our service manager contacts you for details.
Thank you so much for your feedback.
Ericdress
I just recieved this dress on Tuesday afternoon. It is gorgeous! I ordered it in Dark blue and it's beautiful and well-made. I had it made to fit and the fit is perfect! This is the second dress I've ordered from dresswe and and I would recommend to anyone. Thank you ericdress!
I was very happy with my dress, I ordered it in white with custom measurements. The dress arrived on the exact day that it was supposed to, and was packed nicely. The quality of the dress was superb, and it fit perfectly. I would definitely recommend it :)
I was amazed when i received this dress within three days! The online chat with Vincent was outstanding and he was most helpful. The dress is really really stunning! The workmanship is perfect and its fits beautifully. Many people have enquired where I found this dress and its resulted in many of them getting the details of this site for dresses they are hunting for and are unable to find in my country. Well done to all. And i wish you all the very best for you all. I am going to order another dress tomorrow! Thank you for all your hard work.
I am currently dealing with a claim with ericdress! I ordered tow shoes on February 23,2014 and mid March I never received them so I contacted paypal. After a little over two weeks I received one of the shoes. When the shoe can it was poor quality and to big. I contacted pay pal again and let them know only one pair came. I also let them know the shoe was not what I ordered. Ericdress offer me a partial refund of $30 after I paid $167.65. What a smack in the face. I didn't not accept that offer and look forward to pay pal getting to the bottom of this poor service. This website is a fraud and will try to take your money! DO NOT ORDER FROM THEM! You will regret it later. Stay away and warn your friends and family!
Hi dear friend,
Could you please give me your order number so that I could check that for you.And if possible please let me know your contact info as that I could let our service manager to call you for solution.
I believe if the size & the shoes are not correct we could make the refund. That's ok for us. Just send the order number to us with your problem.
Thank you so much for your feedback.
Here you may write all info to us: [email protected] or [email protected]
Thank you again.
Ericdress team
Order number is *******
Gosh how naïve I was if only I knew to read reviews about ERIC DRESS Company I would have never ordered my "Fabulous Pearl Closed Toe High Heels Women Pumps" for $127.82
The processing time was showing 5-7 calendar days, and shipping time 2-8 calendar days
I ordered them on January 31st 2014 and I got them on March 25th
I ordered size 9 and I got size 8 ½
They are very tight my toes are squeezed I know I won't be able to wear them all day long and dance with them they are way too tight they are pretty don't get me wrong but they are so tight and poorly glued inside. Now my wedding is on May 31st now I need to look for wedding shoes... again... the reason I bought them was because they looked so beautiful and expensive, I didn't know where they were coming from. If I only knew... I say stay away from anything that is exported from China. When you e mail them they always say "don't worry" "you worry too much" or they will tell you we have no control once the package leaves CHINA... HELL the shoes were still in China... they would not respond to your e mails... they would ignore you... they want you to call them... but when you leave them the message they won't call you back... this is messed up business... DO not and I say again DO NOT order anything from them. Unless you are not about quality... and unless you are ok to wait forever... and if you are ok to wear something that won't fit you correctly... ridicules business... and their workers are a joke... they don't care because if they would they would respect you... your time... and your business... they know you won't do nothing to them... and that would be the truth... and the funny part is I cannot sent those shoes back to them because the package would cost me close to $200
So... that's my experience with them... never again... ever...
My dear friend:
I'm so sorry that you met many problems to buy our products. It took a long time for you to receive your pumps and the pumps are smaller than your size. I will communicate with my workmates for your problems. Actually, our products are of high quality, and we are active to solve problems our customers have met.
Anyway, my workmates will deal with the problems of your order 114748. We will try our best and win your trust.
You may write to me here:[email protected] or [email protected]
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress
I was all set to purchase 5 handbags, then I looked for a coupon code and came across this site. Thank you for warning me against purchasing from them... If it's too good to be true, it probably is. I read the positive reviews and it blew me away that they think any American would actually buy that crap - the good reviews (EVERY ONE OF THEM) was obviously written by an employee of the company - none of them are written in proper English and I don't trust that one single bit. Buy American! At least you know what you are getting!
My dear friend:
I’m the employee of this company. Have you bought some products from our Website. Actually, you can get products of good quality here and good service will be for you. We will surprise you.
You may write to me here:[email protected] or [email protected]
I will make sure that our service manager contact you for details.
Thank you so much for your feedback.
Ericdress
Answer: Dear friend, Thanks for your mail. We have checked your order and your payment has been passed. Our support will send you the related email about your order, please pay attention to your email box and junk mail box, which you registered on our site. Your support will be highly appreciated. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question, After you signed up and you can login your account. When you are placing your order, you will see on the right above of your pages, If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Ericdress Team
Answer: Dear Sara, Thanks for your question here. Our size charts are for foreign countries.If you want to order, please kindly visit our size chart so that it would be more accurate. Some buyers bought items without referring our size chart. Hope that you could understand. Any other questions, please feel free to let me know at [email protected] or [email protected]. Have a nice day. Ericdress Team
Answer: HI, dear Natasha, Thanks for your question here. For the size, you could order according to our size chart details, there should be no problems about it. Any other questions, please feel free to email us at [email protected], I would be able to help you. Have a nice day. Ericdress
Answer: Hi, dear, thanks for your question here. For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving would be around 25 days. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. Hope this would be helpful for you. Have a nice day. Ericdress
Answer: Dear Vickie, Thanks for your question here. We are a popular store now and we have lots of customers around the world. If you want to order from us, you neeed to know the follwing: For the shipping, expedited shipping is 2-5 days, standard shipping is 4-8 days and the super saving is slower than others. You can see the processing time for the products you need on the products page. Total tome would be processing time plus the shipping time. If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Ericdress Team
Answer: Avoid this company, the sizing is inconsistent,, small being very small and the large extremely large. Even when you use their sizing guide there does not seem to be consistenency from one style to the next style of dress. YOU WOULD BE VERY DISAPPOINTED IF YOU ORDER FROM THEM.
Answer: Dear Janery, Thanks for your question here. We have a huge amount of customers around the world and also we have many policies on our site. If you want to buy on our site, please refer to our size chart, which would be correct. Thanks. If you have any other questions, please feel free to let us know at [email protected] or [email protected]. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Nice day. We are very sorry for the unpleasant things happened on you. But our persons have emailed you at:[email protected] for 2 times, we didn't heard from you. Please just check your mail box and send a reply. We need to know your specific delivery address so that you can get the items you ordered. Please let me know as soon as possible. Have a nice day. Best regards, Ericdress Team
Answer: Dear friend, Thanks for your question here. We are a well online store with good reputation and we have lots of customers around the world. For more, you can also visit our site also, please feel free to write us at [email protected] or [email protected]. Have a good day. Best wishes, Ericdress Team+
ericdress.com provides hundreds of dedicated dresses for global buyers. Our buyers are from the US, Europe, Australia and Asia–totaling to over 230 countries worldwide. We also boast over 10 million product listings from our factory.
On ericdress.com, international buyers can purchase a wide range of products at very low prices. In addition, our customer can also enjoy the custom made items, which may be more suitable for you.
ericdress offers a quick-and-easy online purchasing process in addition to offering all of our clients a dedicated and knowledgeable customer service team. Our tried and tested Trust Marketing and Paypal payment processes guarantee a safe and secure purchasing environment.
Unlike our competitors, ericdress has truly taken out the hassle of international trade—from product sourcing, secure payment and shipping. Since its founding, ericdress has seen accelerating growth rate in a number of business indicators, including year-to-year gross merchandising...


My dear friend:
I'm so sorry for the problem you have met. Could you give me your order number so that I can check it for you? I'll communicete with my workmates and give you a satisfied answer. Maybe we can alter it for you.
You can also write to me here: [email protected] or [email protected].
Our sales manager will contact you.
Thank you for your feedback.
Ericdress