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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Experience was very good. The auctioneer was excellent. Easy to understand and entertaining. Process of bidding was easy.
Bad sound in opening remarks - OK once bidding started.
Thank you for the feedback. We will make sure to get this corrected
Bidding is quick and easy. I like that equipmentfacts sends out a notice when there is 10 lots left until the item that you're bidding on is up for bidding. I would reccomend Equipmentfacts to anyone who is looking for equipment or other items.
Great to hear! Thanks for bidding!
I feel that we can do a better job to have the best quality internet for remote auctioneers truck or a back up system, I had multiple times your feed was dropped and it was not on my end speaking to friends watching the same auction from different locations and we all had the same issues. Thanks.
I was bidding on the Polk Labor Day auction one sure exactly how it went and then I figured out because it was live auction but all you had to do is push the bid button and away it went, worked very nicely. I've been on two tractors and everything went fine and I won.
Great to hear! Thanks for using Equipmentfacts
Work well got what I wanted online. Well, definitely use again.
Thanks for using Equipmentfacts!
I am very pleased with my experience and recommend the service.
Thank you for using Equipmentfacts!
Great experience was hesitant on bidding but everything was so simple
Jacinto, we really appreciate your feedback and your bidding on Equipmentfacts!
It's easy just listen to the auctioneer close are you will be behind and pay more money
Thank you for using Equipmentfacts!
Knowledgeable help was appreciated. And the phone was answered promptly.
Appreciate you using Equipmentfacts.
Effective. Seemed a little slow at times, but worked well.
Thanks for bidding with Equipmentfacts!
Bidding was easy & auction went pretty fast. Easy to sign up.
Great to hear! Thanks for bidding!
It was fine, I put in my max bid and that was it. I am happy with the service
Thanks for using Equipmentfacts!
Good experience, no problems understanding what is going on. It sometimes takes a while for an item you are interested in to get to live action.
Thanks Dennis. Reminder you can use the watch list feature and you will receive notifications before it comes on the block to bid!
Great to hear! Thanks for using Equipmentfacts!
The items need have more specs and videos, the billing is very impartial, they changed the price of the item 3 times, and the last change was made to me when I had already traveled hours when I was there picking up the item they charged me 500 dollars more, for having made such a long trip it was difficult to return home with empty handed. I had no other option than to pay what they wanted to charge me, and then I found many problems with the vehicle that were not specified. I hope have a better experience next time
Everything was fast past and painless. Will probably do this again.
Thanks for the great review! Hope to see you back bidding soon!
Hard to trust a maximum pre bid so I watch it live if I have time
The experience was easy. Notifications was right on time in which I was able to have the winning bid. Unfortunately the seller backed out at the price set which was a bummer. No fault to Equipmentfacts. Will definitely use in the future and recommend to anyone searching for auctions.
Thank you Tyre for using Equipmentfacts. We appreciate you and happy to hear you will be coming back.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for using Equipmentfacts!