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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Hard to trust a maximum pre bid so I watch it live if I have time
The experience was easy. Notifications was right on time in which I was able to have the winning bid. Unfortunately the seller backed out at the price set which was a bummer. No fault to Equipmentfacts. Will definitely use in the future and recommend to anyone searching for auctions.
It all went very well with the auction. It was a smooth operation.
The bidding process easy was quick and clear to buy equipment on thanks for the updates
Great to hear! Thanks for using Equipmentfacts!
Great service, fast bidding response, friendly people, fun time
Thanks Jerry! We appreciate it!
Garrett and his team always run a great auction. Very pleased with service
Thanks for bidding!
Overall was great. A few problems with the internet, but that could have been on my end.
Thank you for using Equipmentfacts!
Great to hear! Thanks for using Equipmentfacts.
Equipment facts is a easy online bidding platform to use.
Awesome! Thanks for the great feedback!
I'm VERY disappointed that the Zomer auction started today before the advertised time.
There were several items that sold before the star5 time, two of those I was very interested in and would've paid WAY more that what they sold for. I set an alarm to make sure I git on in time and did so, burps they started early. Not a good business practice.
Keeps me logged in for extended periods of watching only, which is great. Easy interface. Audio and video always work. Much Much better than proxibid.
Thank you for the great review! We appreciate you!
My set bid was reached, but I won the bid. Went smoothly and easy. The video and sound could be improved for online auctions.
Thanks for the feedback Glenn. Video and sound, depending on the auction site, can vary due to hardware and internet connection. We will continue to work with our auction partners to provide the best experience possible.
The internet is not on the same page. I bought several items, I was on top. Bid went to another man.
Auction was long needed to wait a long time for the item I wanted. No fault of Equipmentfacts just the way it is. Need to be patience
Thanks for using Equipmentfacts. I would invite you to using our "Watchlist" and/or "Max Bid" feature. If you are opted into text notifications, you will receive these texts notifying you before it sells.
Good experience, but sometimes the audio of the live auction was scrambled.
Sorry to hear about the audio. We appreciate you using Equipmentfacts!
Sound on west ring wasn't the best. It sound like they were far away and couldn't hear description of what was being sold
Sorry to hear about that. We will make sure that is correct. Thanks for using Equipmentfacts!
Good for a new user easy for someone of my age to use will use again
Great to hear, thanks for the feedback
Easy to use and follow the auction. Bidding was quick and easy. Great bidding platform.
Thanks for using Equipmentfacts!
Good everything i recomend it just need to talk to somebody to ask about shiping cost to laredo tx please call me *******908
Glad everything went well. I would recommend getting on Fr8star.com to get a shipping quote.
Fue muy buena sin problemas y muy sencillo obtuve lo q quería a un precio muy bueno
¡Gracias por usar Equipmentfacts!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you Tyre for using Equipmentfacts. We appreciate you and happy to hear you will be coming back.