On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Buenos dias estoy muy conforme con las ofertas en linia
All went well. Bidding was fast, the site didn't update really fast but there was also floor bidders that were bidding do I imagine it'd be tough to stay caught up.
Hi Ted, make sure we're able to be connected to good internet for the sale. Happy to hear all went well!
First time ever bidding on anything using equipment facts site fairly easy to use once set up
Great to hear!
Smooth an easy to use. Able to scan the site and save favorites while listening to the auction. Able to make my bids and win the items I wanted. Thanks
Great to hear! Thanks for bidding!
It's a awesome experience for me and my family and friends with great joy
Great! That's awesome!
Logged in, bids were online, worked like it should, made contact for payment and received my paid invoice very quickly.
Great to hear Byron!
Buyers fees are getting out of line, please stop raising rates to auction so they dont have to keep increasing their rates
Equipment facts works really great awesome bidding site
Great to hear, thanks for bidding!
Thanks for bidding!
Easy to bid. Platform keeps up with what is happening live, keeping a level playing field, and let's you know it's about to be... going going... gone. You can test you bidding and lock you bidding to ensure there is no accidental bidding. Great experience.
That is great! Appreciate the feedback! Thanks for bidding
Very happy with this option. Accommodating easy to bid on highly recommended. I notified my friends that are in the business of purchasing vehicles and farmer equipment.
Thanks for using Equipmentfacts!. Appreciate the recommendation.
Things went without a hitch. That's three transactions now that went very well.
Awesome! Thanks for the feedback!
Fast and easy. Bidding button worked great! Took a little while to confirm winning bid and the screen only showed it for a brief second
Thanks for using Equipmentfacts!
Awesome to hear! Thanks for using Equipmentfacts
Only thing that would make it better is a split screen when you have 2 rings on at the same time. Ever time I toggled back n forth i opened another page
Thank you for the feedback David! We'll look into this!
Bidding was easy even remotely online, the auctioneer allowed time for the buyer to review and ensure he was not bidding against himself. Front office ladies have been extremely helpful, shipping arrangements have been great.
Awesome! Thanks for using Equipmentfacts!
Prices was reasonable. Everything was excellent I found exactly what I was looking for.
Great to hear! Thanks for using Equipmentfacts!
Overall worked really well.Always seemed to be a slight delay for the current item being auctioned to pop up on my screen, can't start bidding until it shows up.Could be the auction company being slow.But really good for on my cell phone.
Thanks for using Equipmentfacts! We appreciate you!
I really enjoy bidding on the EquipFacts platform. The older I get, the harder it is to physically stand on site the entire auction day. Thanks.
Happy to hear that you enjoyed bidding on Equipmentfacts!
It was quick easy to use n bid. They moved quickly through the lots. I enjoyed bidding and I would do it again
Great! Happy it was a good experience!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
¡Gracias por ofertar!