On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
Good experience for a first time buyer, and user friendly.
Bidding was easy - and the auctioneers did a good job.
Thank you for using Equipmentfacts!
This is my first time using an auction site and I enjoyed the experience
Thanks for using Equipmentfacts!
Compared to fees with proxy will not use or recommend Equipment facts.5% extra and online fee 750.00 capped.
Easy to sign up, bidding go easy whoever no communication from Manheim Indianapolis after I won Lot. I have to research by my self to find out about the pending sale. So yes after 24 hours from the auction time found that the Lot is listed as Not Sold and still not received any notification.
It was good, not sure if I missed a notification, but it would be nice if there would be a pop up that stated that you have won the bid. Thank You.
Hi Dave! You should have received text and/or email notification that you won an item. You can check account settings to make sure you are opted in. Thanks for bidding!
Smooth and easy to review the items! Easy bidding without problems!
Thanks for bidding with Equipmentfacts!
Fast bidding and great customer service.Large inventory selection.
Thank you for bidding with Equipmentfacts!
Easy navigating site and bidding was simple and quick
Another great experience. Fast pace got to be ready to bid. No time for a delay.
Great! Thanks for bidding!
I find Equipment Facts to be a highly sophisticated network, and its ability to correlate and present such a huge volume of information in an orderly manner is wonderful. I have purchased two tractors on this system and find the support excellent.
Awesome Gary! So happy to hear this feedback! Thank you for using Equipmentfacts!
Easy to log on to. Search for item wanted works. Bids quickly added. Pleasant experience.
Bidding was easy, fast and not hard for a non computer human as myself.
Great to hear! Thanks!
Bidding and equipment review is most excellent. Trying to find payment instructions most disappointing!
Hi Nick, auction company should be invoicing you so that you can pay! Thanks for bidding!
Sale went great. I did not have any issues with internet bidding. I like the site.
Great! Thanks for using Equipmentfacts
First time doing it online and it went well. It's pretty cool how they can keep up with the online bids and the floor bids.
Thanks for bidding James! Appreciate it!
All in all it has been a great experience no issues at all.
Good to hear! Thanks for using Equipmentfacts!
Was good, forgot my password and ended up with 2 accounts but called and the guy was super helpful and got me going again!
Glad we could help you out!
Easy to use! Site seemed to stay up with everything.
Good to hear! Thanks for using Equipmentfacts!
Angie and Collin are wonderful to work with. Great Experience
Good to hear!
The audio was extremely poor and would break up. Jon
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for bidding! Appreciate the feedback.