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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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Being the first time once I understood it, it was very good
Thanks for using Equipmentfacts
I liked the audio and visual part of the site. Nice to see the things your bidding on during the auction.
Thanks for using Equipmentfacts
This is an easy and effective website application to allow you to view and buy equipment when you can't physically be onsite to participate.
Thanks for using Equipmentfacts
Great service. One suggestion, add a text message reminder option along with your email reminders when a watchlist item is selling.
Thanks for using Equipmentfacts.
The live video to be able to see the auction live is very good.
Thanks for using Equipmentfacts
Overall service was excellent! Very organized, coordinated the load excellent! Communication was excellent! Tracking was excellent! Took a great care of the load and unloading was made easy! Thank you for such great service!
Can be at sale and at home working same time. Convenient,Fast, Efficient.
Thanks for using Equipmentfacts
First time using the site and everything was extremely easy. The search, registration and bidding process was seamless. I would definitely come back for other auctions.
Thanks for using Equipmentfacts
Bidding was almost as easy as my ex wife! Plus headache free!
Thank you for bidding with us and leaving a 5-star review!
Very quick response after the sale!...very happy with the bidding and live video!
Great feedback! Thanks for using Equipmentfacts!
It took awhile to register, but I called and the person I spoke with, Emerson, was very helpful, which I truly appreciated!
Great to hear! Thanks for bidding!
Pleasurable, and simplified to make the process easy to deal with
Thank you for bidding!
Wasn't able to contact seller.
First time with this auction site, had limited time to understand how to participate in the auction.
I can't fine any information about how to pay for an item on your website, only that it must be done in 3 days.
Thank you for bidding! We will have the auction company reach out ASAP.
Good experience with equipment facts! No complaints
Thanks for using Equipmentfacts!
Whether I'm buying or selling the team at equipment facts/ tractor house is always only phone call away and they always do a great job. That's why I keep coming back!
Thank you for the awesome feedback! Happy to hear!
First time for me using an online auction. I had a few problems, but called the helpline. They answered right away and walked me through what I needed to know. Good experience.
Glad we could help you answer your questions! Apperciate you bidding!
Experience was fast, easy and convenient would strongly recommend to a friend will revisit site and future when extra equipment is needed
Awesome! Glad to hear this!
I am happy with the results of bidding with equipmentfacts and how you get shipping quotes right away saves a lot of steps
Awesome Feedback! Thanks for using Equipmentfacts!
Everything went good no problems I've had problems with other auctions done by other auctioneers so in all had a great experience
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the five stars!