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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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1. Some how I ended up with a $450 piece of equipment, dont how or what it even is...
2. The tractor I wanted,could enter a bid and lost it to someone else.
System Did not work for me at all...
I doubt I will attempt this again
I enjoyed the Oct 5,2024 auction, well done, enjoyed watching and listening to the bidding! Many Thks, Ron Shuman, Collierville, TN
Online bidding went seamless easy to use for first time just make sure you have good internet
Fantastic David! Glad you enjoyed the Auctiontime platform.
Everything worked smooth but the invoice on the website and the invoice from the auction company were different
Thanks for the feedback, Kyle!
Site works well, search function & wish list options I use quite often. Bidding for items flows well.
Fantastic Doug. Glad you enjoy using the Auctiontime platform.
The process was pretty straight forward, I liked that I could set an alert when one of my watched items was getting close to going live.
We appreciate the feedback, Kent.
👍 equipmentfacts is easy to use and pretty intuitive. Better than standing it in the hot sun all day
We appreciate the feedback, Dominic.
Bid on a pallet of attachments for mini excavator. Drove 5.5 hour one way to pick them up. It was not what everyone was bidding on wrong picture on the internet so they gave me 100.00 dollars for me fuel
Jedidiah, thank you for leaving a comment. Glad that the seller made this right for you. We ask that seller's make sure listings are complete, accurate and fully disclose all information about an item they have listed. Seller's are responsible for the listings descriptions and photos.
The shipper notified me that my bid won a mini excavator, is this correct?
Ronald, you should follow-up with the seller directly. Fr8star may have contacted you about shipping options if you won an item but that's clearly as a courtesy.
Equipmentfacts was easy to deal with. My only complaint is that I have not received a bill as to what I owe and who to pay.
Thanks for the feedback, Jason!
It was a horrible experience. No customer service would answer the phone or my chat messages. It was so bad I logged off and created a membership with proybid. Just terrible. Unable to bid on a few lots I wanted.
Bought on an online auction before and purchased a piece of equipment on this one. It worked again.
Glad to hear yo liked it Neil.
Very pleased with the machinery description and clarity by the auctioneer of the machine condition and bidding.
Thanks Steven!
Overall it's been working well. Sometimes the posted bid is slow at catching up to the auctioneer, especially at the beginning of each lot.
Thanks for the feedback!
Once you are on the auction and found your auction it's fine and works simple however seems to me now after the update it is more difficult to refine your search. I can pull up the ones in my area but can't figure out how to put them in order of when they will be. Instead it will be 1 week away then the next May show 97 days away then next May be 3 days away. Maybe there is a way to do that if so I'd gladly be a listening ear if you have any advice, I'm not the best at this stuff but do try. Overall bidding and scrolling through the auction page is of ease and am satisfied with that part just the finding the auction part and navigating seems more difficult then the old website or before the update. Thank you glad to do business with you, hope you have a good rest of your day!
Thank you for the feedback, Jaden
Online bidding worked as it should, over all excellent experience
Thanks for the feedback!
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Thanks for the feedback!
Did not win all bids but got one which was fine waiting for the invoice.
Glad you enjoyed the site.
Good service and nice auction always buying from this auction 👍👍
Thank you for the feedback, Abdulhussain!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback!