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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I had entered pre-bids on several lots. For some unexplained reason as soon as the first lot was up my account was suspended. As a result I lost all bids I had in place and all the lots were sold for significantly less than my max. It was extremely frustrating! I wasted hours online following the auction even tho the sound quality was terrible and you couldn't understand 90% of what was said. Now I have to drive several hours to pick up one small lot which was the least one I wanted. No explanation was ever given why my account was suspended. I called the number given and waited on hold but never got through. This was my first experience with Equipmentfacts and Bond and Bond auctioneers and it will most likely be the last.
Good experience overall. Appreciate the text reminders when items are up for or about to be up for bid.
Froze during the item I wanted. Horrible experience. The worse online auction experience ever
Great company, very easy to navigate the website, would recommend using them in buying experience
Thanks for the feedback!
Won the auction but marked pending, shouldn't be allowed, because when that happens you are still liable until they call you with a counteroffer, then you miss other opportunities,
Start with a base price if you don't let it go for less.
Respectfully Geraldo D Rubianes
Thank you for the feedback!
I placed a bid online while bidding and it said I won. When I questioned the ladies they had said bidder number one won. On my way home I was checking my emails and I got charged for the item I questioned. I messaged and emailed them questioning it and no response.
Other than that situation everything else went very well. Great group of people and they get things done quickly.
Meri
According to bid history you did win the cadillac bar decanter. Please reach out to the seller with any questions.
Auctioneer Info
View Auctioneer Information
Miller'n Co Auctions
920-980-4995
Newton, Wisconsin 53063
Hard to watch 2 rings on cellphone. I'm not up to speed on things like this. Did get what I bid on
Thank you for the feedback Mark.
Equipment Facts gets 4.5 stars. The auction company Barton out of Cleveland gets one star. Wouldn't take my credit card for a $3600 purchase. Their max is $2500 but that isn't listed anywhere. I had to wire funds and pay them a $35 wire fee for them to accept it. When I talked with them, they blamed it on Equipment Facts. I've been using Equipment Facts for years and haven't had any major problems. The problems usually are with the individual auction company. But being in the business for 35 years, you learn to accept all the crap that does happen and just blow it off. I'll continue to use Equipment Facts and probably still bid on items at Barton auctions.
Always feel free to reach out to sellers to inquire about payment terms before the auction.
I have a enjoyable experience bidding with equipment fax however they do need to up their game on the audio feed when an auction is going, kinda hard to decipher auctioneer who sounds like he is underwater! Buyer Beware... I recently purchased an item from Leap auctions, thru Equipment Fax. The lot did not disclose hrs, mileage, ( which both display on the dash) no mention that the serial number had been removed from the equipment or weather or not it had a title. Is the equipt. I bought stolen?
Thanks for the feedback Gene, we will let them know.
Great service overall, I excited to buy many more wonderful items
Thanks for the feedback, Sharifa!
When changing over to the second ring the audio from the first ring was still playing.
I bid on a second item and said I was the highest bidder then it changed to sold and I called the auctioneer and they said I was not the winning bid. There should be something that states who the highest bidder is and a list of paddles that have bid on an item.
Not a real good experience! Both on my phone and on the computer seemed buggy. The people at the auction house were great though. Very friendly and helpful.
Thanks for the feedback Richard!
Items and photos not synced with sound or no sound
Lots of items with no photos shown online
Little to no description on items
I understand it was a first to do online for this auction
I'm a regular auction bidder online and in person
Very nice people to deal with. Feels like a family business and very professional
Thank you Seth. We appreciate you.
User-friendly easy to follow excellent communication, good helpline
Thanks Daric.
Very easy process. I was bidding remotely and the auctioneer received my bids in a timely manner. In fact, I won the auction. Great website!
Glad you enjoyed the experience with our platform.
The bid reminder text/email is a great benefit to me for reminders of what I have watched. Also, it would make reviewing all items quicker if there could be 250+ items listed on a single page vs 112, I dont understand why someone wants to click through 30 pages of items if it could be limited to 250 minimum up to 500 per page, its much easier to sort through items that way.
We appreciate your feedback Chad!
My experience was quite pleasureful first time ever doing it got plenty of help from your assistance and your number thank you
Thank you for the feedback!
I enjoyed using your app but I wish you could type custom bids instead of just having to bid whatever it's on the screen
We appreciate the feedback, Brain. We will take that into consideration going forward.
I'm annoyed that when I ask a question of EquipmentFacts, the answer was unsatisfactory almost like a generic reply.
The like button to put things on your watchlist is so small on the phone that I find it difficult to make a connection without opening up the item unnecessarily
Yesterday I tried to use the chat with Equipment fax option and it told me nobody was online during an auction
It easy to bid and the best part you can do it from the comfort of your home
Thanks for the feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thanks for the feedback!