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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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That was my first time bidding during a live auction. The pace was very fast compared to the other online auctions.
Fine, first time doing this. Used cell phone, android, checking items tagged to watch was somewhat confusing for me. Like finding link, getting back from watch list to the live auction.
Thank you Scot! It should more comfortable as you become familiar with the format.
Being a disabled Vet it was great to bid online. But the paying for what I got is somewhat confusing. Can I pay for it on site when I pick it up providing, I am in the 3-day window.
Thanks for the feedback!
I didn't like the fact that when I was looking at equipment further down in order of the current listing up for bid when the item sold the listing's would scroll back to the next listing up for bid
Thanks for the feedback, James!
I clearly won a bid. Placed bid and auctioneer went around one last time BUT still have to floor bidder. I bid almost half a minute before he whacked the gavel! I've bid on other online auctions with no problems. Wolgemuth may not get my future business!
Thanks for the feedback!
I was very pleased and happy buying a tractor on Equipment Facts! So easy! I placed a Pre-Bid and wound up with the tractor!
We appreciate your feedback, Chester!
Starting out Bidding on lower value items should be allowed to be under the $25 amount, such as bidding on one book or a small toy.
Otherwise my experience was ok.
Thanks for the feedback Mark
Everything went as expected it was helpful to me being able to buy equipment that I was not able to attend the auction
Thanks for the feedback Thomas!
I find it's really hard to navigate. There should be an option to sort only within the current auction you were bidding on should be checkboxes to show you lots that have not closed yet
Thanks for the feedback, I'll the them know.
Price I paid is not what my bid was sale closed saying pending at one price next day I called and was told seller agreed to sell but the price was not what I bid when I asked to see bid history on this truck it took over 2 hours and was on a workers phone asked if she would forward it to me she said yes but never got it and anyone with a computer can make anything I'm okay with the price just not okay being told i bid more than I really did lot # 407 don't trust this place anymore if the 1500. Was seller bottom dollar that would have been ok. Not asking for you to do anything just letting you know
Thanks Robert
Thanks for the feedback, Josh!
I bid on a Truck, won the big. The Auctioneer said SOLD! But I was contacted by someone who said that I had to pay more than what I bid. I thought once the Auctioneer says SOLD, it's over. I will NEVER deal with your company again. I feel like I should contact my Lawyer. VERY DISAPPOINTED, in the way I was treated. Take me off your Email List, I don't want to be Bothered by your incompetent People. Mark Weppler
Unfortunately I wasn't able to make the auction in person, so i bid online. I REALLY like the fact that yall send me a text letting me know that an item is coming up. It gave me plenty of time to log in and be able to bid in time.
We appreciate your feedback!
It went smoothly and I got a great jeep! We got there and got loaded real fast!
We appreciate your feedback!
Great interface to multiple auctions local and nationwide.
We appreciate your feedback!
In the auction information it said that the truck started and run this Ford E350 van, they did not give the correct information. This van starts but doesn't go into second gear. They should review the products and give correct information to the customer to be able to pay a fair price for what they are buying.
It was fine after I figured out how it worked. Error was my fault
Thank you for the feedback!
I had bid on several items and bought one item, when the item I really entered the auction to buy the auction service stoped me from biding. I got to watch it sell at a price which I would have bid. The auction service called me about 10 minutes later to verify it was me biding. So no not pleased at all with the experience. I also had to log out and back in a couple of times to keep the sound going.
I had entered pre-bids on several lots. For some unexplained reason as soon as the first lot was up my account was suspended. As a result I lost all bids I had in place and all the lots were sold for significantly less than my max. It was extremely frustrating! I wasted hours online following the auction even tho the sound quality was terrible and you couldn't understand 90% of what was said. Now I have to drive several hours to pick up one small lot which was the least one I wanted. No explanation was ever given why my account was suspended. I called the number given and waited on hold but never got through. This was my first experience with Equipmentfacts and Bond and Bond auctioneers and it will most likely be the last.
Good experience overall. Appreciate the text reminders when items are up for or about to be up for bid.
Thanks for the feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We appreciate the feedback, Randy!