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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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When i went in to test bid i was actually bidding on item and bought. NOT GOOD!
Easy process for bidding. The website is also easy to navigate
Great to hear!
Great experience as before. Little hard to hear auctioneers, but could be my phone.
Thank you, Dave!
Good experience overall. Still have not received an invoice 24 hours after purchase.
It was easy to register, get approved to bid, and bid on my purchase.
Thank you for the feedback! Very easy to use.
I'm new to Equipmentfacts. Everything went really well. I like being able to select auctions in my area and create a watch list. Bought a tractor on my first auction. Communication was great. Would highly recommend Equipmentfacts to everyone.
Thank you Dan!
It was quick and easy straightforward online buyer so that was great for me
Great to hear!
The auctioneer had a 5% buyers fee and when the invoice showed it it was 12%, Power auctions in Browntown wis is screwing everyone who bought online saturday april 26 sale
Thanks for the feedback! We'll let the seller know. I don't believe it was anything intentional, either miscommunication or a simple mistake.
Great experience, but the auction Internet service needs to be faster
Great to hear, David!
Very helpful and smooth transaction at the pickup location
Great to hear, Ray!
Would be nice if more information was posted online, hours, run and operate, etc.
Thank you for the feedback! We'll let the seller know. We encourage them to list the general condition of the item but the seller controls the information since they are listing it for sale. If you don't k=have the information yo need for the item, I wouldn't bid on the item.
It is easy to bid on most auctions, however at an auction in Canada on April 26,2025 I could not bid because I kept getting the message that the details of both parties on the visa card did not match the bidder details on Eeuipmentfacts. However, these details are the same and at other auctions the credit card is accepted
Thank you for the feedback! Sounds like an issue unique to that seller, we'll let them know. EF doesn't request any credit card to enter any auction, only a select number of sellers do required a card on file.
I am using my phone to watch and bid. Ring 1, and ring 2 were coming through on audio at the. Same time. Very hard to hear and decipher what was going on.
Thanks for the feedback, we'll let the seller know.
Very disappointed the item that I purchased was not as described in description They made it sound like it was a good running, clean machine with heat and AC. The machine has Assess amount Of rust heat air conditioning does not work they spray painted everything to cover it up so that you could not tell by the pictures very deceptive in order for online bidding to work, seller must be honest
Thank you for the feedback! We'll let the seller know since they are responsible for the listing.
Horrible. The auction was delayed the whole time so it was hard to bid and you all banned my account mid auction to where I couldn't bid on anything else.
Thank you for the feedback! Accounts are subject to reverification since we have automated registration. I let the bidder dept. know about your concern. Please accept my apologies for the delay.
Experience went well great online bidding site, will definitely use again
Great to hear!
Bidding and buying from Equipmentfacts was very easy. Simple to setup and get bidding. Bought a mini excavator I had been searching for. Thanks for making the process so easy.
Great to hear!
I was really impressed by how efficient the auction was, and how seamlessly the online bidding was integrated with the floor bidders who were on site. As an online bidder, it was great to be able to hear the auctioneer in real time, and the auction moved fast.
Fantastic!
Easy access to the site! Liked how it kept track of my watched items! Easy to bid and follow along!
Glad you liked it!
Easy to bid! It was so simple that I was thinking there was more to do. Great experience!
Thank you for the feedback!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
First time we have heard that complaint but will let the seller know.