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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I bid $2750on lot 401 and it sold for that and now it disappeared no where to be found and no confirmation
Technology worked well. I was impressed and have already received payment information from the auction.
Thank you for the feedback, see you next sale!
Considering I was traveling to a foreign country at the time of the auction, everything went extremely smooth. I was concerned about missing the auction due to my travel schedule. The app worked flawlessly. Thank you for a good experience.
That's great to hear James, see you next sale!
I was suspended for no reason, also i call several time to resolve my account situation to no avail. Ont the phone for hours with no answer nor pick up the call. Its doesn't make any sense. Why was i singled out. Why can't i buy equipment without been tag has a robot or pose a security threat. This is so sad
Thank you for the feedback! Your account was not singled out. All new accounts are subject to reverification upon initial approval, this is due to our automated registration process. We appreciated you understanding.
Great experience, fast, good audio, great auction. Will be bidding again soon.
Thank you for the feedback Thomas, great to hear!
It was good all went well. Great people in charge and to deal with
Great to hear John, see you next sale!
It was easy and very self explanatory great experience plus i won the bid 😀
Great to hear Jerid!
Bought a mini-skid for 27K. Only issue is the site is not super clear about attaching that win to your account right away so you can keep track of your running total. Five stars for everything but that minor web functionality shortcoming.
Thank you for the feedback Richard, we are always trying to better our websites!
The layout of the website was logical and easy to navigate without any written instructions. Bidding worked well.
Great to her Brian, thank you for the feedback!
No issue at all got what I was looking for won the bid equipmentfacts got me set up with Fr8 specialist llc for deliver. Great service eq called asking how it went and if I need anything. Will do more business with them.
Won the bid at $7,250. Auction co said bank wanted $9,000 so I up my bid to 7,300 than the lady I talked to said she was out of office for the day I needed to talk Jarmey he said the bank wanted $12,000 so I up it to $8,000 never heard back. Bull$#*!
Thank you for the feedback! I would encourage your to review the seller's terms and conditions in the box you click through to accept bidding in their auction. For seller's that do have reserves (most don't), that is pointed out in those terms and you would have accepted those terms when you bid in the auction.
I missed out on 3 lots. I clicked "place bid" towards the end of each auction sequence. The placed bid activated because the light on the link dimmed, but the auctioneer moved on and continued with the next lot. I was less than thrilled as it's a 22 hour drive for me to pick up one tractor. Specifically the items were a John Deere moco, a Mobile Dimension Sawmill and I can't remember the 3rd one but it was an item that did not sell at all. A lot of lost income. Obviously, I don't know the ins and outs of your system, but I would assume when the auctioneer moves on to the next lot, all he should need to do is check the online bidding. It was obviously registering because the place bid icon dimmed meaning it should have been received by your team...
Thanks for the feedback! On the EF platform some item have reserves on them so if the highest bid hasn't been met, them will not entertain additional bidding and move onto the next item.
I was very disappointed. I had the high bid on the truck i was interested in. The auctioneer stated that I would be contacted after the sale.
I wasn't
Thanks for the feedback, someone will follow-up with you!
I was not aware of the fee it should have been told to me. I was taking off guard by it and should have been told.
All fees are listed by the seller and should be listed for you to see and are in the box of terms you clicked on to approve to bid.
I was billed for a piece of equipment I did not bid on? Being looked into no feedback yet.
Extremely easy to use, very responsive to my bids being placed
That's what we're going for! Thanks!
I bid on a tractor at 14k and then closed my MacBook, knowing I was at my max and willing to just see what happens. I saw later it sold higher and then was contacted hours later saying I won at a much higher price. Something is very wrong.
Thank you for the feedback! Someone with follow-up with you.
It was fun and easy to checkout. However a cost on my bill called a Green county tax was a surprise to me. A buyer from out of state may not know of this additional cost as was the case with me. Great auctioneer. Easy to follow.
Taxes are levied by the seller. Please follow-up with them if you have concerns.
Good. The auction company made it easy. I just wish I had gotten the items bought.
I was looking for a sub-compact tractor for personal use. I had been watching many auctions local and away for a Deere 1-series, a Kubota BX series, etc.
DeMott auctions listed a Mahindra eMax 25L HST tractor with a loader and belly mower. I did the research via tractordata.com and other sites and found it should meet my needs. I ended up being the high bidder for the tractor and received the invoice. Re-validation of the invoice data with another local Mahindra dealer, it turns out that the tractor is not an eMax 25L HST, but is actually an eMax 25 manufactured in 2014. The differences are that the eMax 25 came with a Daodong 1.0L diesel and only showed the loader and backhoe as options. No mid-mount mower. The eMax 25L HST was produced from 2019-2023, came with the Kukje 1.2L diesel, and included the 60 inch mid-mount mower as an option. When I spoke with DeMott this morning, it didn't seem like they were concerned with the difference. The person also said that the mid-mount mower looked like it came from another tractor, due to the condition of the mower vs the better looking-tractor condition. I understand TYM actually produces both tractors and Mahindra distributes them, I was looking for the Kukje motor and the loader/mower, not the Daodong with the loader and a cluge-together mower...
I realize this may seem like complaining, but the catalog clearly stated a specific model and the invoice stated the same clearly specific model information, but in the end, I am not receiving the model I was bidding on and supposed to be purchasing. While this is my first and possibly my only purchase of a tractor via equimentfacts/auctiontime, and my inexperience could be showing, honest and correct information and descriptions should reflect accurate models.
Thanks Larry!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback! Someone should follow-up with you promptly.