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Equipmentfacts

3.9

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From the business

Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.

How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...


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Equipmentfacts Reviews Summary

The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.

This summary is generated by AI, based on text from customer reviews

This company responds to reviews on average within 1 day

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1,305 reviews

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Georgia
1 review
0 helpful votes
Follow Iraman V.
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For a first time user I had a great Experience. Keep up the good work

Date of experience: July 9, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Great to hear!

California
1 review
0 helpful votes
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Auction was well organized, they were descriptive but fair when introducing each auction item, but also kept a good steady pace. I bought one item and the invoice came immediately.

Date of experience: July 11, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the glowing review!

Virginia
1 review
0 helpful votes
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Was able to bid on an auction but missed one vehicle I wanted, as the auction company had a requirement for separate approval and that took hours. Would be better to identify auction companies that accept you as a bidder with your EquipmentFacts account, versus having some special additional requirement that I didn't learn about until I went to bid

Date of experience: July 11, 2025
Illinois
2 reviews
3 helpful votes
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Had some problems with losing audio and the ability...
July 19, 2025
Updated review

Had some problems with losing audio and the ability to bid on items sometimes they would stop and correct the problem and a couple of times they kept going even though you could hear someone say their was a issue

Date of experience: July 9, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thanks for the feedback. That does happen on occasion, we appreciate your understanding!


Once I went through the videos to learn how to bid...
October 23, 2024
Previous review

Once I went through the videos to learn how to bid it was easy
When I go to get my equipment I purchased I will let you know of the rest of the purchase process

Date of experience: October 13, 2024
Pennsylvania
1 review
0 helpful votes
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I won the bid for the tractor I wanted. I drove 2 hours to pickup the tractor paid for it when they brought the tractor out by forklift, the tractor would not start! Levi the Manager of the auction tried feverishly to get it started then he agreed to refund my money.

Date of experience: June 29, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thanks for the feedback, Robert!

South Dakota
1 review
0 helpful votes
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It was great, simple and easy I would highly recommend to others and will be doing business with them again

Date of experience: June 29, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you Leo!

Indiana
1 review
0 helpful votes
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Everything seemed to work pretty good l'm just a little disappointed on the percentage you charge for your service.

Date of experience: June 27, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the feedback! The seller is responsible for the buyer's premium on items not equipmentfacts.com.

Iowa
1 review
0 helpful votes
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Went well was happy with it, reached out with trouble wiring the money and found hard to reach the company on the phone, did receive a email response

Date of experience: June 26, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the feedback!

Iowa
1 review
0 helpful votes
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Great experience auctioneer got in the wind was alittle tuff to hear when that happened. Otherwise it was a graet experience

Date of experience: June 25, 2025
Emmanuel T. Equipmentfacts Rep
9 months ago

Thank you for the feedback, Micah!

Illinois
1 review
0 helpful votes
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All good, don't think you can improve it. I look at it over week.

Date of experience: June 26, 2025
Kelly R. Equipmentfacts Rep
9 months ago

We will try!

Texas
1 review
0 helpful votes
Follow Carey E.
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Was able to get 2 tractors bought
Equipment facts had a quick response in bidding very satisfied

Date of experience: June 25, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Another satisfied customer!


Your representative taking bids over the computer system...
October 22, 2024
Previous review

Your representative taking bids over the computer system was the best i have ever worked with, he stayed up with the auctioneer whether the price was going up or down. I was very pleased with the effort that was displayed by this person.

Date of experience: October 11, 2024
Florida
1 review
0 helpful votes
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Tuve mala experiencia con un prroveedor que tomó el dinero de parte nuestra por el pago total y hasta el momento que ellos no tienen camiones que fueron vendidos por fuera, y nos cuelgan el teléfono, no nos han devuelto el dinero ni tampoco los gastos extras de tiquete de avión y de renta de automóvil, por favor

Date of experience: June 22, 2025
Ohio
2 reviews
0 helpful votes
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As I was traveling towards the auction site, I realized that my arrival time was going to be too close to the auction start time, so I returned to my home/office and logged on to the site. I reviewed the items, bid on a few that I did not win, but got the main item that I wanted. Some delay with the bids, but ultimately won the item.

Date of experience: June 21, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the feedback!

Pennsylvania
1 review
0 helpful votes
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It was good only issue is 2 days later no invoice and poor pick up information but good auction!

Date of experience: June 20, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the feedback!

Georgia
1 review
0 helpful votes
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Everything went well, no problems. It was a simple process.

Date of experience: June 19, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Simple Simon!

Iowa
1 review
0 helpful votes
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I was bidding on a 62 Galaxie on sat and you temporarily suspended my account at the end of the auction and I lost the car by $100. I called and it was stated I bid to many times. You not only made me lose my friends car but you cost I'm money

Date of experience: June 14, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the feedback! All bidders are subject reverification due to the automated registration process. We appreciated your understanding.

Texas
1 review
0 helpful votes
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June 26, 2025

Online bidding provides higher pricing for the auction. Why hit them with a premium? Also when bidding and there are multiple lots there is no way for an online bidder to say they will buy one at that price. Not just offering at a lower price to someone on the floor

Date of experience: June 15, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the feedback. We'll let the seller know. The seller determines any buyer's premium charged, unfortunately we have no control.

Nebraska
1 review
0 helpful votes
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June 25, 2025

I had the bid on a lot and somehow it sold to a floor bidder. The auction company has replied to ZERO of my emails. But have called me back to congratulate me on the lot that they did let me win, with NO explanation on what happen to the other lot that they claim I didn't win.

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 14, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the feedback! We'll let the seller know. Unfortunately, the auctioneer will determine whether they accept your bid instead of the floor bid, we have no contrail over which bid they accept.

Nevada
1 review
0 helpful votes
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June 25, 2025

Contacted company due to error in bidding, they did not help me get in touch with auctioneers to correct. Very disappointed.

Equipmentfacts attempted to help this customer through the SmartCustomer Resolution Center, but the customer did not respond
Date of experience: June 15, 2025
Kelly R. Equipmentfacts Rep
9 months ago

Thank you for the feedback! We'll let the seller know. Unfortunately, the auctioneer isn't always readily available on auction day to correct bidding mistakes. The best way to resolve the issue is to contact them post-sale and see if another solution is available.

Georgia
1 review
0 helpful votes
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June 25, 2025

Was able to bid at 3 auctions in 2 states at the same time from my office. Very helpful.

Date of experience: June 15, 2025
Kelly R. Equipmentfacts Rep
9 months ago

That's what we're going for!