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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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2 rings thought they had to stay together hard to keep track then on my end or there's I kept loosing audio. Probably all on my end? Learning experience probably won't do another live auction with multiple rings. The Auction staff was unbelievably wonderful when I went after purchase.
I had no problems bidding but I have not received an invoice for payment yet.
Please follow-up directly with the seller to receive an invoice.
It was easy to find and easy to follow and I am grateful and glad I can participate online not in the same state
Easy button activation... Again!
Easy to work with and fast response time on my winning bids. I like the site because I can narrow the search I'm looking for or open it up to every auction on that day or upcoming.
Great to hear, Denver!
The EquipmentFactions auction bidding process was very well integrated with the onsite auction process and I did not see any lag in placing a bid. The auctioneer was very clear too with equipmentfacts bids. The video quality of the auction site was a bit slow and lower quality but it did help with the overall process and helped to see the integration between equipmentfacts and the auctioneer. I would definitely use the service again.
Thank you for the feedback, Andrew!
I was able to make a purchase. There is a bit of a learning curve for the system and maybe not quite as smooth as some others.
Thank yo for the feedback! You must be a quick study!
Our internet is so slow My bid didn't show so I clicked a few times and ended up at a higher price than I intended to pay. It may turn out OK.
Thank you Don!
No fake bids Rediger seems OK. Have bought from many times. Very helpful loading,
Great, as always. Using your site is very easy and convenient. Bidding and tracking my lot numbers
Is very easy any well done.
Very easy and well done... another one!
They do a very good job. Have had no problems with them. Easy to get registered.
We appreciate the kind words!
I lost sound during the auction. The there were 10 items that were all the same the auctioneer let the first four go with a bidder's choice and then grouped the remaining 6 items together. Without sound I did not know that the auctioneer had grouped the items together and I won the bid of a group of items instead of the single item I was looking to bid on. I immediately called Equipmentfacts and they said that there was nothing they could do to call the auction site. The auction site has not been helpful to date.
Thanks for the feedback! Please understand Equipmentfacts merely simulcasts the live auction, the seller controls the sound on their end using the tools provided to hook into the platform so evidently they couldn't fix the issue in a short period of time. We appreciate your understanding.
Auction moved along at a great pace, did an awesome job! Easy to follow along
Great to hear!
I put my max bid in and that is where the auctioneer started the bidding,
We appreciate you letting us know. Sometimes it's purely a coincidence, but depends on a number of factors, especially if several of the same items are being sold.
I bid on recent auction in Texas on the 24th bidding worked well but the notification if you win an item or not is locking I bid on item 549 one the item but had to call to verify that I actually won still to this day no notification email has been sent or anything as far as invoice
Thanks for the feedback. Please contact the seller directly for an invocie.
Easy to bid, just make sure you set it up before the auction starts so you are ready when the lot comes up.
Thank you Raymond!
When you're in a live auction and not watching the current items selling trying to scroll through the rest. The app jumps around a lot, and as soon as an item sells, it takes you back to the top of the list in the catalog. Hidden buyer fees is not cool. I read through the description in the beginning. It says items marked with a buyer's fee would be charged a buyer's fee. My item that I bought was not mark and I still got charged a buyer's fee. Sand hills is awfully greedy. Charging a commission on every item that sells. They should just charge the auction house's prorated flat rates.
Thanks for the feedback. Sandhills doesn't charges any fees to use the platform or on any item you buy on the platform. Any fee you incur is strictly levied by the seller of the item and not by the platform.
Website worked great! Seamless bidding, quick to post bid! Great experience.
Great to hear is all went smoothly for you, Vincent!
I inadvertently hit the bid button on a truck and I needed up with it and I don't have the money to pay for it
Hello Steve, thank you for your feedback! Someone will be in contact with you.
The overall experience was very good - easy to bid, like Equipment Facts for auctions. I will use again.
Thanks!
Great to know!
Went great. I was very pleased with the professionalism on the auction company
Thank you, Kevin!
Bid on 2 cars won both one didnt have a key and was not stated the second car I won they had the wrong lot number under my bid and let someone else purchase the same vehicle bit the Auction place made it right and refunded me my money
Thanks for the feedback! Our apologies for the mix-up!
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank for the feedback, we'll let the seller know.