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From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
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I was watching items in 2 different rings and sometimes when I would switch from ring 1 to ring 2 it would not allow me to bid on items. There seemed to be a lag. At one point while trying to bid on items the audio for ring 1 was coming through on ring 2 and ring 2 was coming through ring 1. I was unable to bid on items I wanted to buy since I was hearing the audio on both at the same time and there was a lag in time and at one point the bidding button would not work. I have very good internet, so I believe it was your site. I will not use the site again.
Here is the criticism, the audio of the auctioneer was mumbled, I couldn't understand anything that he was saying. The communication with the auction company could have been better, did not receive replies for several questions that I had. Sure seemed like the auctioneer held my item open on the floor for an extended period trying to raise the floor bids closer to my max bid before he sold my item. Auctioneer said that I was on my own for loading my item and the buyers premium had no cap, which I found to be abnormal. When I tried to bid on attachments for my unit, Equipment facts locked my account, so I lost the opportunity to purchase those items. Other than that, all good. Wyatt has been a great help.
Hi Jeff, thank you for your detailed feedback and for acknowledging Wyatt’s help. We truly appreciate hearing your concerns and will work on improving communication and overall experience. We hope to earn the opportunity to serve you better in the future.
Won 1 of multiple items, when I tried to select how many I wanted, it would not work. Bid on other items but bid was apparently not accepted. This is the first time that I have done this from my iPhone, previously I used a computer. When I spoke with the auction people they told me to use Level program instead of equipment facts.
Thank you for sharing your experience, Brett. We appreciate your feedback and understand how transitioning from a computer to an iPhone can affect navigation; our team is continually working on improvements to make bidding smoother for all smartphone users.
Please feel free to reach out if you need any help moving forward—we're here to assist!
I do a lot of these auctions and honestly, your website is very hard to follow on a cell phone. It needs simpler operations on clear buttons the back arrows and some of the information is too close to the side where you cannot see it or use it.
Thank you, Curt, for sharing your honest feedback about the mobile experience—gaining insights like yours helps us improve. We appreciate your detailed comments and will continue working to create a more straightforward and user-friendly interface. Your input means a lot to us, truly.
Your auction website and cell phone do not interact well. This will be my last purchase with Equipmentfacts and maybe all Sandhills sites.
Brent, I’m sorry to hear about the trouble you’re having between the website and your phone. We’re constantly working to improve this experience and appreciate your honest feedback—it helps us get better. Please know we value your business and hear your frustration.
Equipment Facts is a great bidding pllatform, it is easy to use no nonsense bidding and a great way to search for a specific item your intrested in. Be quick when your bidding some auctioneers will call an item sold when your still bidding. A good internet connection is crucial to prevent lag.
Thank you for sharing your thoughts, Kevin. We appreciate your insight on bidding dynamics and agree that a strong internet connection is key to smooth participation. It’s great to hear the platform makes item searching straightforward—your feedback helps us continue improving the experience for everyone.
Great auctioneer took plenty of time for bids.
Online bidding worked but the live video feed would stop working. Sometimes audio was intermittently working during the video. Would rather have a good solid audio feed with no video. However, better to deal with these technical hiccups at home in my pajamas, than stand outside in a windy field at 35 degrees for 6 hours.
Thank you, William, for sharing your experience with the online bidding and video feed. We appreciate your candid feedback and are continually working to improve the streaming quality to enhance convenience and comfort for all participants. Your insights are valuable as we strive to provide the best possible service.
Live auction with online bidding. Using my iPhone at home, the connection was generally good with online bidding blending well with onsite bidders. Live feed dropped a few times when unimportant items (to me) were being auctioned. Overall very pleased.
The folks at Equipmentfacts went above and beyond helping me get set up. After they helped me, the bidding and buying process was smooth as silk. Kudos especially to the gentleman who was so much help to me.
Thank you, David, for your thoughtful feedback and kind words about the team’s support. It’s great to hear the process was smooth, and we truly appreciate your trust - we’re here whenever you need assistance moving forward.
I was able to purchase a trailer I needed without having to stand onsite at an auction for 5 hrs. Good experience
Thank you, Doyle, for sharing your great experience! We're thrilled to hear that our process made purchasing a trailer smooth and time-efficient for you. If there’s anything we can do to make future transactions even easier, please don’t hesitate to let us know.
I viewed the item and did all my bidding online. I am 4 hours away from the auction site so I still need to make the trip to pick it up (my choice) but everything went flawlessly during the auction and would not hesitate to purchase through their auction service again. I called their office during the auction and while talking with the gentleman I found out that they do not do auctions with reserves which in my books says volumes so was good to hear!
Thank you, Kelly, for sharing your experience and for trusting our auction service despite the distance. We're glad everything went smoothly and appreciate your kind words about our reserve-free approach — we look forward to helping with your next bid!
2 concerns - 1) got locked out of bidding when is mattered, lost the item 2) two day auction 2nd day notifications would ofter come in ~45min after item auctioned
Thank you for the feedback Todd!
The bid went well. But I drove 80mi this morning to find the office was closed. I will go back tomorrow and try again. Thank you.
Hi George, thank you for your patience—it’s frustrating to come all that way and find the office closed. We’re grateful you’re giving it another try, and hope everything else goes smoothly.
I was bidding on some incidental items. Thought I would put in a maximum bid. Of $100. It put the whole bid in. I did not realize it put in the entire $100. I only needed to put five dollars in to start. And then when I got up higher, I could put a maximum bid in. Other sites are much easier here. Dislike that quite a bit.
Hi Barry, thank you for sharing your experience and helpful feedback on our bidding process. We understand the approach here may feel different and appreciate your insights as we continue to improve user experience.
I find EF's site the easiest to navigate and i love how estimated times are included, and pre warnings if desired.
Thank you, Joseph, for sharing your thoughts and kind words about how easy the site is to navigate. We’re delighted the estimated times and pre-warnings enhance your experience, and truly appreciate your engagement with us. Your feedback helps us keep improving!
Prebid, very easy, live bidding, seems easy but I bid on 3 separate items and to this point 2 days later, the results are unknown. My high bid was the 'winning' bid amount the auctioneer said but the bid # was not my equipment facts bid number. Equipment facts does not show if you win or not. I called the auction, they verified I won the 1st item but would need to wait till the end to know about the others. 2 days later, equipment facts has no 'items won' button, no 'items won' invoice or email. I have received no email from the auctioneer people either. I have NEVER had trouble knowing if I had 'won' an item or actually PAYING for won items at ANY auction online or in person. I will call auctioneer on Monday, if I won these bids I would like to pay for them and make arrangements to pick them up (not ship). This is rather Rediculous.
Glen, thank you for sharing your experience and contacting the auction house for clarification. We understand clear communication about winning bids is essential and appreciate your patience as we work to improve clarification and follow-up in these situations.
Bidding was easy to do and using audio from the auction, bid increments were easy to follow. The lock bidding feature helped ensure I didn't accidentally bid.
Had my account suspended for non payment, even though I still had more than 24 hours left to pay according to the sellers written rules. The seller reported my account but never sent an invoice. I emailed them within hours of my purchase about how to make the payment. I didn't receive a response until the next morning and that was immediately followed with a suspension email. I had to do a lot of searching on who to talk to as the email associated with the seller was not current. Finally talked to someone on the phone who told me they had invoiced the item to someone else as I was not the winning bidder, even though I had confirmation that I was. I made another call to a different employee of the seller explaining my situation. After a few hours, I received a call back from the seller explaining that I was the winning bidder and that somehow there was another equipment facts user with the same bidder number as me who ended up getting my invoice. The situation has been rectified with the seller. I still have not received any call or email back yet from either of the equipmentfacts/auctiontime employees that I tried to contact in the morning about the issue.
Bidding went well. I did bid on a golf cart and it said I was the lead bidder but the auctioneer must've assigned it to someone else.
Being able to determine which items have been won is also very cumbersome, like no way to determine.Unless I'm missing it.
Hi Bruce, thank you for sharing your experience—I'm glad the bidding went smoothly overall. We’re always looking to improve our platform, and your feedback about winner notifications and item clarity is really helpful. We’ll take a closer look so future auctions are even easier to navigate!
It was ok but something went wrong I had stopped bidding at about 2 or 2250 as I had on all of the others but now I get an invoice for 3450. I don't know what happened
The LIVE Auction kept on having glitches to the point that when I pressed the button it was showing a different number than was being said. Had to call twice about the online glitches and all I was told that's on there end. I am still trying to resolve this as soon as possible because I did not bid that amount.
We’re truly sorry for the trouble you experienced during the live auction, and we appreciate you bringing this to our attention. Our team is committed to resolving interface issues and ensuring accurate bidding going forward. Please feel free to reach out directly so we can assist you in correcting your bid and improving your next experience with us.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Bruce, thank you for sharing your honest experience—we truly want every auction to run smoothly for our bidders and are sorry for the technical glitches you faced. We’re actively working to improve connectivity and syncing features, and hope you’ll consider giving us another chance in the future. Your feedback helps make the platform better for everyone.