On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Equipmentfacts is an American company that gives auctioneers a simple, cost-effective platform for simulcasting live, on-site equipment auctions to an international audience of bidders. Backed by Machinery Trader, TractorHouse, Truck Paper, and other leading marketplaces, the Equipmentfacts online auction solution offers an industry-specific bidding system that reaches customers actively seeking to bid online for new and used heavy machinery, agricultural equipment, trucks, trailers, attachments, and similar assets.
How Equipmentfacts Works
Auction listings appear on the Equipmentfacts.com website with photos, specifications, descriptions, and videos. The searchable, user-friendly site lets potential bidders contact sellers via phone, email, video chat, and popular apps such as WhatsApp and Facebook Messenger. Equipmentfacts staff will handle many of the most time-consuming aspects of bidder management on auction day, including uploading the sales day catalog, managing bidder registra...
Equipmentfacts Reviews Summary
The company generally enjoys a positive reputation for its user-friendly online auction platform and efficient customer service, with many customers expressing satisfaction with their bidding experiences and prompt assistance when issues arise. However, several concerns have emerged, including frustrations with bid discrepancies, lack of acknowledgment for pre-bids, and occasional technical difficulties that hinder the bidding process. Customers also noted issues with communication and billing accuracy, particularly regarding buyer premiums. Overall, while the company demonstrates strengths in customer support and auction execution, addressing these recurring concerns could enhance overall customer satisfaction.
This summary is generated by AI, based on text from customer reviews
Instant Feedback
We monitor reviews for authenticity
I bid on a tractor at 14k and then closed my MacBook, knowing I was at my max and willing to just see what happens. I saw later it sold higher and then was contacted hours later saying I won at a much higher price. Something is very wrong.
It was fun and easy to checkout. However a cost on my bill called a Green county tax was a surprise to me. A buyer from out of state may not know of this additional cost as was the case with me. Great auctioneer. Easy to follow.
Taxes are levied by the seller. Please follow-up with them if you have concerns.
Good. The auction company made it easy. I just wish I had gotten the items bought.
I was looking for a sub-compact tractor for personal use. I had been watching many auctions local and away for a Deere 1-series, a Kubota BX series, etc.
DeMott auctions listed a Mahindra eMax 25L HST tractor with a loader and belly mower. I did the research via tractordata.com and other sites and found it should meet my needs. I ended up being the high bidder for the tractor and received the invoice. Re-validation of the invoice data with another local Mahindra dealer, it turns out that the tractor is not an eMax 25L HST, but is actually an eMax 25 manufactured in 2014. The differences are that the eMax 25 came with a Daodong 1.0L diesel and only showed the loader and backhoe as options. No mid-mount mower. The eMax 25L HST was produced from 2019-2023, came with the Kukje 1.2L diesel, and included the 60 inch mid-mount mower as an option. When I spoke with DeMott this morning, it didn't seem like they were concerned with the difference. The person also said that the mid-mount mower looked like it came from another tractor, due to the condition of the mower vs the better looking-tractor condition. I understand TYM actually produces both tractors and Mahindra distributes them, I was looking for the Kukje motor and the loader/mower, not the Daodong with the loader and a cluge-together mower...
I realize this may seem like complaining, but the catalog clearly stated a specific model and the invoice stated the same clearly specific model information, but in the end, I am not receiving the model I was bidding on and supposed to be purchasing. While this is my first and possibly my only purchase of a tractor via equimentfacts/auctiontime, and my inexperience could be showing, honest and correct information and descriptions should reflect accurate models.
Thanks Larry!
Equipmentfacts chose the exact moment that I was actively bidding on the item I'd been waiting 4 hours for to suspend my account for verification. I had bid on several items and even won an item earlier in the auction and then lost the one item I was specifically interested in during active bidding due to their choices. I will never willingly bid on another auction that uses Equipmentfacts after they cost me this purchase.
Thanks for the feedback! All new bidders are subject to reverification due to our automated registration process. You understanding is appreciated.
Disabled my account literally while I was actively bidding on something. Missed the item just to verify my email. And couldn't get anyone on the phone since it was a weekend.
Thanks for the feedback. Accounts aren't disabled to verify an email, they're temporarily disabled due to our automatic registration process. While convenient, it does allow for bad bidder registration to occur. This process is simply to confirm new active bidders before they bid on several items and could end up being a bad bidder. We appreciate your understanding.
I had everything set up on your site. I bid on several items and passed. I finally had an item come up that I was going to buy. I was bidding and winning the bid and your site temporarily suspended my account. WHY! My phone rang a few minutes later and it was Equipment Facts telling me they just needed to verify my phone number and email and they would turn my account back on. This is very frustrating and will be telling the auction house about it too. This could of been handled some other way than cutting me off during bidding.
Thanks for the feedback!
Unfortunately, that's the way the platform is currently set up. It's completely random and temporarily suspends ALL other new bidders for reverification within the first five bids. The process is necessary to prevent bad bidders who use our automated registration process to create fake or bad bidding accounts. We appreciate your understanding while they work on an updated solution to deploy soon.
I like using this bidding platform, used it many times, will use in the future
Great to hear, Tim!
Bidding and purchase process was easy.
Easy to bid online was convenient
Great to hear, Rick!
Easy to sign in. Some delay in bidding depending on how fast the auctioneer is. Some delays and confusion on multiple items (amounts) being bid on. Whether the buy wants one or more
It's a great experience. The only thing was the video kept cutting out at the worst times.
Thanks for the feedback! We'll let the seller know.
Awesome site, easy access to live auctions I love it! I've used them multiple times, never had a bad experience.
Great to hear!
I was called by a shipping person telling me that I had won a bid but can't find it
Thanks for the feedback, we'll let the seller know. You should hear from them shortly.
Yo estoy muy satisfecho con Equipmentfacts lo recomiendo a comprado muchas veces y todo bien gracias
We appreciate the feedback!
Antes que nada es un gusto estar en contacto con el personal de la subasta, tengo poquito comprando en las subastas pero estoy satisfecho con el servicio que brindan, gracias a Dios por dar esa oportunidad
It was very simple and easy for my first time at an auction loved it and can't wait for the next one
Great to hear!
When i went in to test bid i was actually bidding on item and bought. NOT GOOD!
First time we have heard that complaint but will let the seller know.
Easy process for bidding. The website is also easy to navigate
Great to hear!
Great experience as before. Little hard to hear auctioneers, but could be my phone.
Thank you, Dave!
Good experience overall. Still have not received an invoice 24 hours after purchase.
It was easy to register, get approved to bid, and bid on my purchase.
Thank you for the feedback! Very easy to use.
I'm new to Equipmentfacts. Everything went really well. I like being able to select auctions in my area and create a watch list. Bought a tractor on my first auction. Communication was great. Would highly recommend Equipmentfacts to everyone.
Thank you Dan!
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Similar businesses you may also like
See more Auction Businesses
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for the feedback! Someone with follow-up with you.