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EpicSports

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EpicSports Reviews Summary

Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
273
quality
258
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Texas
1 review
0 helpful votes
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Poor customer service
March 25, 2021

I placed an order and paid extra for three day expedited shipping. Seven days later I still have not received my order. When I complained that the order would arrive too late for me to use their product and that I would like a refund for the expedited shipping fee this is the answer I received from customer service. I do apologize, I am unable to issue a refund for the missed ETA. We do not guarantee our delivery dates which is stated at the time of purchase when you select your shipping options.

Date of experience: March 25, 2021
Ohio
1 review
0 helpful votes
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Affordable items
March 25, 2021

The items are definitely affordable and shipping was quick. The sizes are not consistent so keep that in mind. Ordered a medium and a large in youth shorts, they are literally the same size with different tags. Again, we got everything cheap enough that we ordered different shorts somewhere else.

Date of experience: March 25, 2021
Wisconsin
1 review
0 helpful votes
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Will be perfect for use at my event.
Prices were rasonable. Received items rather quickly. Plan to reorder next time I need.

Date of experience: March 19, 2021
Colorado
1 review
0 helpful votes
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We ordered some high school baseball uniforms, And when we got them they were the worst uniforms i have ever seen... Lettering was horrible, looked like Stevie Wonder did them... Called customer service and the were not helpful at all... And it seems like you are bothering them when you try and tell them something, Got hold of a guy named ROBE, you cant make up a name like that, he is unprofessional, rude, and he has the the attitude Epic sports has, WE DONT CARE... I have played pro ball and have never seen customer service this bad, ever... Go to baseball savings, they are Friendly, great prices, and better quality for half the price, Letting is good and they will send you the right stuff, And customer service cares, As epic clearly doesn't... I will write a review to all websites to not use epic... And it happens every time with them... This is my second experience with them, the 1st time was also horrible, but thought they were having a bad day, so thought i would give them another chance, poor choice on my part... The uniforms came late, not all together and in different quantities and the kids didn't get to wear the uniforms for the first 2 games... Again if you want to make poor choices and have horrible customer service and people that don' t give a $#*!, Then Epic Sports is for you, Otherwise try Baseball Savings and you will get better quality and quantity for have the price, and the best part is they care and there is no brain damage...

Date of experience: March 18, 2021
Illinois
1 review
0 helpful votes
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Thanks
March 14, 2021

I love buying clothes in your stores. I am happy to visit it every day. Many professionals work here.

Date of experience: March 14, 2021
Virginia
1 review
0 helpful votes
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I still haven't received my order I been looking for it for the longest but I still haven't received my things

Date of experience: March 12, 2021
New York
1 review
2 helpful votes
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Disappointed
March 9, 2021

I received my order which was wrong. I ordered ladies softball pants but received knickers. When trying to contact customer service they directed me to the chat. Connected with the chat and this was something they couldn't do. I just wanted to exchange for the correct items. In the end, I returned them out of frustration and purchased elsewhere

Date of experience: March 9, 2021
Florida
1 review
0 helpful votes
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Lengthy delivery time
March 6, 2021

The website ordering and emails led me to believe I would receive my order approximately a week after placing the order.
I did receive another email on the date I thought I would receive the pants telling me on that date that the ordered was processed and shipped. The delivery took very close to another 2 weeks to receive. The quality of the product is good, but only order if you have ample time to wait for delivery. I ended up purchasing additional uniform pants at a retail store to begin the season due to the delay.

Date of experience: March 6, 2021
Georgia
1 review
0 helpful votes
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Always great service. Epic seems never miss on their orders... with multiple pieces and multiple orders. And meet their shipping timelines..

Date of experience: March 5, 2021
Kansas
1 review
0 helpful votes
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My son, a college weightlifter, introduced me to these masks. If they worked for him, I figured they would work for me. So, I ordered some gaiter masks to comply with COVID mandates and also color coordinate my boring wardrobe. The masks are just wonderful and a lot easier to remember and use than those over-the-ear things. I have not submitted them to any real strength tests, like using them to pull a bus or semi. But they seem to be very high-quality to me.

Date of experience: March 3, 2021
Florida
2 reviews
0 helpful votes
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I ordered a few individual products for my travel ball player. Everything was as expected, the quality was what you'd expect from the brands, and Epic shipped everything immediately. Great experience!

Date of experience: March 2, 2021
Texas
1 review
2 helpful votes
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Stained clothing
February 23, 2021

I recently order referee uniforms. What a disappointment. First it is listed as " official uniform " but does not have the required logo to quality as " official uniform. The socks look like my grandma knit it! Absolutely terrible quality!
The uniform shirt has all these dots and stains.
Several emails later Cody the manager is still coming up with excuse... but no return or refund!

Date of experience: February 23, 2021
Wisconsin
1 review
0 helpful votes
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Ordered $200 worth of merchandise, the site sizing is not accurate and therefore needed to exchange 4 items. You can fill out a return listing exchanges, that you will pay your own shipping for, but they will process it only as a return with stocking fees. What they don't tell you is how much they will additionally withhold and they will refuse to provide an explanation. I am paying more than half of my return in fees they cannot explain (its almost $100) even if I order the same product in different sizes, I have to pay for that in full and hope for a refund on the stocking fees. I will still not receive half of that amount either for reasons they will not disclose. This is theft and would never be allowed anywhere else. Attempted to speak with customer service and their inappropriate and unprofessional responses were horrid, even asking multiple times, they refused to answer why they were still withholding additional money from the return amount.

Date of experience: February 16, 2021
Iowa
1 review
0 helpful votes
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Clothes for tie dye
February 9, 2021

I have bought shirts and sweatshirts for the purpose of tie dyeing. Everything has been great so far. In contact through delivery and customer service is great.

Date of experience: February 9, 2021
Missouri
1 review
0 helpful votes
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Great deals on products!
February 1, 2021

I have been extremely satisfied with my recent orders from Epic Sports. Everything arrived fast and the quality of products is top notch.

Date of experience: February 1, 2021
Nepal
2 reviews
0 helpful votes
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Basketball
January 30, 2021

Oh nice sports clothes and things for players there is best quantity clothes for men and other i like it

Date of experience: January 30, 2021
Karl T.
0 reviews
0 helpful votes
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Ty
January 19, 2021

Ty

Date of experience: January 18, 2021
Virginia
1 review
0 helpful votes
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I purchased polos, 1/4 zips, and jackets for coaching staff. The quality was great and at an amazing price point.

Date of experience: January 17, 2021
Texas
1 review
0 helpful votes
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I received everything in a timely manner and the quality is wonderful! The ordering was super easy.

Date of experience: January 11, 2021
Texas
1 review
0 helpful votes
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First time buyer
January 7, 2021

Ordering items needed was easy and delivery was prompt. My granddaughter was elated she got what she requested plus 1 on me!

Date of experience: January 7, 2021