EpicSportsReviews 30,916

This has been a completely nightmare ordering experience - the customer service rep was completely rude, and I have no clue where my order is at. I do not understand how this company is still in business - they claim that the manufacturer is drop-shpiping my product and part of my shipment was back-ordered. I was able to go on amazon and order those items (also had them drop shipped) - and I got them in two days with free shipping. Stay away, not worth the 'savings' you 'think' you're going to get...

Ordered Soccer jerseys for my rec team and received them two days before they were supposed to. Great product, exactly as advertised, great price.

I also am ordering matching socks, and have had no issues with anything. So far, this has been a great company to deal with.

They're very up front about the delays caused by Hurricane Sandy, who can argue with that.

It seems that many of the negative comments are from people with crazy expectations. Bad things happen with every company, if you react in a calm manner, you get better results from customer service.

"Do Not buy from this company! I fell into the same trap as the other reviewers here following a bizrate reviews are a scam
This has to be the worst company I've ever dealt with. They call me at 7am to tell me my address is incorrect. Which it is not. They even said they couldn't run the charge through. But sure enough, it came through anyway after order was cancelled! I have documentation via their voicemail and email saying my order was not processed. So now I disputed this charge. I may sue them for my wasted time in small claims court in Kansas. I went to college there and have lots of friend lawyers! Also, order person on the phone was EXTREMLY RUDE (Jeri?). You wasted my time. I'm the customer. Your customer service order person said the same thing. That I wasted his time. Are U kidding me? I also reported them to Amazon since they had one of those sneaky external site links. Epic also gouges you on shipping charges. 2-3 day delivery for my item cost is only $5.95 via USPS. But they charged me $17.77. I had to have these gloves for my son. But cancelled they order and decided to buy more expensive gloves at $#*!s Sporting goods. "

On July 22, I ordered a set of collegiate scrubs. My credit card was charged at that time. The invoice I received in my email stated I should receive my order by July 30. Was provided a link to check on the status of my order. On August 6, the order was still listed as "In Progress". I phoned customer service and was asked to hold while they checked with the manufacturer to see what the problem was. The customer service rep, who I must say was very nice, stated he was unable to get hold of the manufacturer and could he call me back. I told him I was not interested in a return call, I wanted the order canceled and my credit card reimbursed. He stated he could not do that until he spoke with the manufacturer to make sure the order had not shipped. He promised to work on it and call me back when the transaction was cancelled. I was very unhappy when I ended the call. I did, however, receive a call back and an invoice stating my order was cancelled and my credit card was being reimbursed. I'll be watching the card to make sure. I would never order from these people again.

Their prices may seem competitive but go elsewhere. Their shipping is slow and the return policy terrible. If you return something for any reason except that it was damaged or an incorrect item, they make you pay shipping (not unusual I guess) but will ding you with a restocking fee of up to 50%! Yep, half of what you paid! You have to wait on the phone for an eternity to talk to "customer service" to get an RMA email, and then they can't tell you what the restock fee will actually be. Oh, and if you do get them to agree to cover the return shipping, you have to buy it yourself, then include the receipt in the box (i. E. don't seal it up until you've paid for the shipping)! Good luck with doing that at the Post Office. No doubt all part of the plan to discourage returns.

I saw all of the negative reviews about this orgainization, and it truly perplexes me. I am NEVER one to write a review about anything... but I felt duly compelled to come to the aid of a company that has provided nothing short of perfect service for me over the last several years. I have ordered a ton of baseball uniform attire... it is at amazing prices, and has always arrived on time and perfectly in sync with my order. I hate to bust up the party, but I have nothing but wonderful things to say about epicsports.com.

I was searching for cheap but nice soccer jerseys for my 7 year old team for their indoor season. I found a nice jersey at epic sports at a price that seemed too good to be true, so on a hunch I did a search for reviews of the site. I read these very bad reviews, and seriously considered not placing the order. But the price was so low ($5 per jersey), that I decided to look into this a little more. First I called the manufacturer (High Five) and asked if they were aware of any issues with Epic Sports, and they said no. I asked them about the item I was ordering, and they told me that they had sold out the inventory for that product to Epic Sports. Then I re-read the reviews, and it seemed that most of the bad reviews were due to cases where Epic had to work with a 3rd party manufacturer. So I learned that closeout items are epic's website are already in their warehouse, which seemed to me to eliminate much of the risk.

I ended up placing the order, and it arrived within 2 days, much faster than I anticipated. The shirts were all there, correct sizes, good quality. So although I don't doubt that other people may have had problems with Epic Sports, my experience was nothing short of perfect.

Very Negative! Ordered a pair of football gloves for my son. Website said they were in stock and paid $27.75 for seconded day delivery. 4 days after ordering I called customer service and the girl said she would have to call me back but looked like they have not even shipped. No call back from customer servive and no gloves for my son's 7 x 7 comp that starts tomorrow. Very negative experience and recommend people stay away from this website.

I've ordered from epicsports more than a couple of times and each time I have received great service and great products for the price. Yes, most people buying from epic are there for the prices. They are a discount sporting good outlet and people need to realize that. You know that saying, you get what you pay for, and it is especially true for epic sports. I find that it's a perfect place for youth sports, or the very casual player. I've bought $8 goalie gloves, $15 goalie jerseys, $2 socks. Are they the highest quality, of course not, but that wasn't what I was looking for. Overall, I would recommend this site. I've never had problems with customer service, and have actually found them to go out of their way to help me.

I ordered numerous soccer items from Epic and received all of them before the anticipated shipping date. The customer service guy, Eric, was very helpful in letting me know if the items were in stock. With that said, all of my items were Epic items. My understanding is if they have to order it from another company such as Rawlings, that is where the back order, delayed shipping problems come into play.
I received good quality stuff for a great price! I would definitely use Epic again, but would be cautious on expecting it quickly if it was not an Epic item that they ship from their factory or warehouse!

I organize a softball team every year. Most of us are guys from church and we have no sponsorship. We are just a bunch of guys that are out to have fun. This year I wanted to find some new shirts so that we look half way respectable out on the field. I tried to find the best deal possible and I found epicsports.com. I had never heard of them before so I was doing some research. I ran across this site with all of the negative reviews and got scared. I still decided to take my chances after looking elsewhere at other reviews, as it is my experience that typically the only time people are motivated to write about a company is when they have a bad experience. My order number was ******* and I spoke with Erik. I also made things complicated. I want to call our softball team "The Gun Show" and I wanted the numbers to have decimal points before the numbers like gun calibers (for instance. 44 instead of 44). As there was no option on the website for this I had to call in and hope they would do it right. Erik told me they would charge me no extra for the decimals and reassured me that he was making a ton of notes about it and if there were any mistakes that they would remedy the situation. Erik and Epicsports went out of their way to get me what I wanted even though the jerseys I selected were closeout jerseys priced at $4.99. The Jerseys arrived in time for our first game and they are fantastic. I would encourage everyone looking into Epicsports to look elsewhere for other reviews. This company has tremendous prices and went out of their way to earn my business. I have nothing negative to say about them.

I attempted to cancel my order BEFORE the items shipped and was told that it was not possible and that if I returned the items there would be a whopping 30% restocking fee. If this had been mentioned at all before my purchase, I never would have done so. My company operates a shipping department as well and it is absolutely possible to cancel an ordfer that is in the "processing" phase. Furthermore, charging a restocking fee is considered to be bad business these days and is usually only seen on sites like eBay from small scale merchants. Buyers beware, I don't see one good review here!

Ordered a $300.00 baseball umpire helmet from them on 1/14/11. I read on their website that on UPS ground delivery you should get a tracking number withing 5-7 days (funny because the delivery was supposed to occur within that amount of time. Sent them an e-mail 8 days later asking about the tracking number and found out that the item the website let me order was not in stock and was on backorder until early March. Was also told that they could not hold items on back order for more than 30 days which meant my order would have to be cancelled and I would have to re-order if I wanted the item. When I asked why they charged my credit card knowing that they order would have to be cancelled they gave me some jibberish about how an item can be ordered and on back order the same day. Now, I'm still (today is 2/7/09) trying to get my $$ refunded to my credit card. Was told in and e-mail that as soon as the order was cancelled, I'd get an e-mail notice from Epic Sports letting me know. That e-mail was dated 1/27/11 and no response yet (how long does it take to cancel an order?). Called today and was transferred to someone's line where I waited 15 minutes before giving up and leaving a message. Two hours later, no call back. Absolutely horrible customer service. I will never use the site again and will tell everyone I know not to either.

Their administration is a shambles with a completely unclear ordering process. Shipping information, order forms, email confirmation - all delayed and lacking crucial information. One of the soccer balls I ordered was out of stock and the resulting mess left me with two items in the wrong size and a very bad taste in my mouth. Their customer service department is confrontational, unprofessional and lacking in any interest to sort out problems. I received an email that said, literally: You ordered it. You own it.

Horrible experience!

I ordered basketball jerseys from epic sports - when they arrived, a majority of them were under sized. Contacted Epic Sports and they provided no assistance. I also contacted the manufacturer who was extremely helpful. The manufacturer confirmed the product line had changed and the information as provided by Epic Sports was incorrect. Epic Sport immediately changed their web site and then procedeed to tell me that I never should have assumed the web site was correct - yes, the problem was that I as the consumer assumed the information the store presented was correct - and according to Epic Sports I should not have done that! They continued to say it was my fault, not once accepting any responsibility. I said that I would not purchase from them again and their response was that they have 20,000 customers and did not need me!

I have since ordered through another dealer for the manufacturer. I can at least say that the manufacturer responded in a professional manner and immediately apologized for Epic Sports lack of customer service and integrity.

My recommendation to anyone looking at Epic Sports is to deal with another store or dealer - if they have the best price, just ask someone else to match it. They don't deserve new customers.