EpicSportsReviews 30,921

Their administration is a shambles with a completely unclear ordering process. Shipping information, order forms, email confirmation - all delayed and lacking crucial information. One of the soccer balls I ordered was out of stock and the resulting mess left me with two items in the wrong size and a very bad taste in my mouth. Their customer service department is confrontational, unprofessional and lacking in any interest to sort out problems. I received an email that said, literally: You ordered it. You own it.

Horrible experience!

I ordered basketball jerseys from epic sports - when they arrived, a majority of them were under sized. Contacted Epic Sports and they provided no assistance. I also contacted the manufacturer who was extremely helpful. The manufacturer confirmed the product line had changed and the information as provided by Epic Sports was incorrect. Epic Sport immediately changed their web site and then procedeed to tell me that I never should have assumed the web site was correct - yes, the problem was that I as the consumer assumed the information the store presented was correct - and according to Epic Sports I should not have done that! They continued to say it was my fault, not once accepting any responsibility. I said that I would not purchase from them again and their response was that they have 20,000 customers and did not need me!

I have since ordered through another dealer for the manufacturer. I can at least say that the manufacturer responded in a professional manner and immediately apologized for Epic Sports lack of customer service and integrity.

My recommendation to anyone looking at Epic Sports is to deal with another store or dealer - if they have the best price, just ask someone else to match it. They don't deserve new customers.

Be cautious when ordering your products through their website... they do not have all products in stock and shortly after will notify you of non-availabilty via e-mail. If they do not have your product through their second party, they will charge you a cancellation restocking fee. If ordering from Hawaii you will be charged UPS rates only. No aloha for us, we ended up paying $20 shipping for socks.

Too bad, most people patronize great companies for a very long time.

The situation is this: I ordered 121 soccer jerseys to be given away at my daughter's bat mitzvah October 3rd-order number **************-which were delivered both with complete disregard for a verbal instruction as well as 32 of the Jersey's being completely defective with the 5 in 15 slanted. Speaking with both Judy Simon and Matt, who ostensibly handle customer service, on several occasions finding them to be both outright rude and uncooperative and conveying what I am sure is NOT Epic Sports motto "the customer is always wrong." I ordered the jerseys myself on the phone and then online. My request was this: please put the number 3 inches below the collar so there is room for a 3 inch name. There is a white stripe below the collar and one inch from the collar to the stripe. The jerseys arrived with the number 3 inches below the collar, which is just below the stripe, not centered on the back like the omnipresent industry standard and certainly in no way allowing for the 3 inch name as ordered. All in all the order was neither filled correctly, thoroughly, nor professionally. My experience has been so upsetting that I would not want other people who go to Epic Sports in good faith when unbeknownst to them the company does take responsibility for their mistakes or the long view that a happy customer is a customer forever.