EpicSportsReviews 30,855

I have been a customer of Epic Sorts for a few years now. For some reason they have chosen to alienate their customer base with absurd restocking fees, a phantom? This item cannot be returned or exchanged." statement on line. Meaning this statement was not on the website page when I made the purchase. Now it is on there. I take screen shots of every purchase i make on line. The product page, the cart and the final sales receipt. Nothing I have states anything about Richardson hats not being able to be returned.

Their customer service or rude, do not let you talk and tries to talk over you to make their absurd point, if they have one. So it appears the management of Epic Sports has made a decision that their customers are not worthy or basic standards or business and customer treatment. On top of this they lied to me as well as omitted information that I did pull out of the second rep I spoke with. More excuses about what they can and can not say. This is simply a crappy way to do business. If I was to ever treat my customers this way I would be out of business quickly. So maybe this will help facilitate that for Epic Sports.

So now I have multiple Richardson hats I can not use and can not return. My purchase was less than two weeks ago and falls under the return policy of 30 days or less from receipt of order. So they are not honoring their own policies. Nothing states this except the product page, now not previously. Product pages can be updated and changed anytime with out record of prior product pages. For the sale, cart and sales receipt, by law they have to be clear there and must keep track of any changes. However on the product page they can lie and say it was there without providing any proof of that. This is why I make screen shot PDF prints to cover my behind.

So it looks like I was right all along, companies like Epic Sports really do not care abut their customers and only play the numbers game with regards to profit and risk.

I normally do not do this when something goes wrong but in their case it was intended to be malicious and underhanded. So I will not say be careful when dealing with Epic Sports or any of there branches of the company but I suggest you simply stay as far away from Epic Sports. I assure you, if you have any simple issues with them you will see it is actually not simple and they are trying to cheat you out of your money.

This company is a FRAUD! If you think you are getting team uniforms for a bargain, THINK AGAIN! This company has no ability to produce team uniforms even though they apparently advertise that option. And forget about any reasonable or reliable timing. They have no clue what they are doing except for taking your money, then charging ridiculous fees after the fact that are not stated or posted anywhere. The BBB is a waste of time, so our league has contacted the State Attorney General to open an investigation into Internet and Consumer Fraud! Oh and by the way, all the 5 star ratings apparently have been posted by the company itself to make it appear that they actually have satisfied the customers. There are laws which prevent that type of abuse as well. Plain and simple its called deceptive trade practices!

#EPICFAIL. Filing complaint with Mastercard, BBB, and FTC. Partial uniform (jerseys) order placed on hold due to "out of stock" with no ETA on in-stock due to closeout pricing. My money, however, was in-stock. They want me to pay return shipping to send back the shorts and pay an absurd restocking fee?! It was their stock/supply chain issue, not my mistake! Customer service was downright rude. This business needs to go under ASAP.

I searched for as many reviews as possible prior to submitting my order to Epic Sports and most were less than favorable. I took a chance however and placed an order since the price was better than any other I could find including the cost of shipping. The order was placed on 11/01/2013 with an estimated delivery of 11/12/2013. I did not receive an receipt via email once I submitted the order but was notified when the item was shipped. The item arrived via UPS 5 days early on 11/07/2013 and was exactly as expected.

I have absolutely no complaints only praise for the experience. My only concern was the lack of an emailed sales receipt as described upon completion of the order. The order information, receipt, and shipment tracking information were all available from the web site.

I would hope that this transaction is the rule rather than the exception and would seriously consider making future purchases from Epic Sports.

Buyers beware!

I tried to return an item because it didn't fit and they declined saying the item had been worn.

There's no way for me to prove I only wore the shirt long enough to try it on so I'm basically stuck. They found some obscure discoloring on the shirt and used that as the rationale that it had been worn. The shirt must have come with that spot on it because there's no way I could have done it but again, there's no way for me to prove it.

I guess they have the right to not accept but then again I won't be giving them my business in the future and you should beware as well. Shop at your own risk.

I ordered 1 customized jersey for 9.99 and a pair of shorts that were 5.99. I paid the ridiculous 8.00 shipping charge. When my product did not come within 16 days I called and they told me it was returned. They wanted me to pay 2 additional shipping fees on top of the 8.00 shipping fee I already paid for a grand total of 28.00 in shipping fees. OR they could refund the products and give me 36 cents. WOW! Judy was rude and kept repeating herself asking me why THEY should eat the cost. CLEARLY your site does not have the proper information. I will not order from this place again and I will be sure to suggest to the league not to order from them as well.

This is the worst company ever, I placed a large order for a football team and then my card was charged then was told my order was placed on hold, then I called and the male I spoke with was very rude, would not let me speak to anyone else he said that he didn't have a supervisor nor could I speak to anyone else after he placed me on hold for 15 minutes then he hung up. I called back and then was told that I had to give my credit card number again after they had already charged my card. They claimed this was a dollar fee but I was charged again. We will never use this company again.

I read the reviews but didn't listen. The same exact thing happened to me. Placed an order last night and at 7amCT and never received any confirmation email. I received an automated call telling me my order was on hold. When I called they told me that they couldn't match my name to my address. Um, my bank can so why can't you? Then they started asking me for a home line associated with the address which I don't have. Then they started asking for names of other people in the household which I refused to do. Finally, they wanted me to send them a copy of my utility bill. Sounded very fishy to me so I told them to cancel the order.

They told me that they would cancel and send me a confirmation of this when they go out at 8pm. What kind of company only sends out emails once per day on an order? This place has fishy written all over it and I'm guessing I'll have to dispute any charges with my bank.

I ordered 24 shirts. The next day I get emails and voicemails stating they are holding my order due to a fraud alert. I call them and they want me to give them my credit card info again. I refuse to do so as I already did online. I check my statement they charged my card for the order. So they say they can't process my order bc the information I gave doesn't match card and yet they were able to charge my card. Something is fishy about that. Now I have to dispute charge and cancel order. Do not use this site.