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EpicSports

4.6

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

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EpicSports Reviews Summary

Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.

This summary is generated by AI, based on text from customer reviews

value
273
quality
258
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211,116 reviews

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Ohio
1 review
1 helpful vote
Follow Kym H.
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So happy with the quality and the fit of these youth visors. These were for our 8U softball team. The font is legible and large enough for the coaches to "remember" everyone's names and the kids and parents are happy that the girls have something to keep the sun out of their eyes in the field.

Date of experience: June 14, 2022
Arizona
1 review
0 helpful votes
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Eye Black
June 14, 2022

Everything was extremely easy and the communication was wonderful! I knew the status of the order from beginning to end!

Date of experience: June 14, 2022
Texas
1 review
0 helpful votes
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Horrible, horrible customer service
June 14, 2022

I ordered 14 jerseys. 8 small, 6 medium.
I ordered rush shipping as we had a tournament we needed them for that weekend. The jerseys came in and went direct to the printer. When we passed out jerseys that morning we noticed once of the jerseys was a completely different jersey. The measurements weren't even the same.
Monday morning I contacted epic sports who absolutely refused to correct the issue. Stating since the item had been customized it's my problem now. They have absolutely no way to contact anyone via phone and their chat option is a complete joke. Rather than simply shipping the correct jersey, which would've been the right thing to do, they argued with me all day and kept repeating there was nothing they could do as it's "human error"
Even though, i agree this is human error; the company should be willing to fix it. I will NEVER EVER buy from this company again, and neither should you.
They state that an email was received that said to "check each jersey carefully, as once the jersey was customized you take ownership of the item" this is a flat out lie. I have no notification of this.
We now have a 6 year old with an Ill fitting different jersey than her teammates because I trusted this company to send the correct items.
I don't know if I'm more annoyed at the absolute refusal to make THEIR mistake right, or the God awful customer service I received in the process.
DO NOT ORDER FROM THIS COMPANY

Date of experience: June 14, 2022
North Carolina
1 review
0 helpful votes
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This is the worst company. They have no way to make contact with them. No responses an My packages are still missing

Date of experience: June 13, 2022
Georgia
1 review
0 helpful votes
Follow Iyanna H.
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I love this material and the fact that they offer every size. The price is amazing. I will defiantly shop again!

Date of experience: June 13, 2022
New York
1 review
0 helpful votes
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Great 100% polyester shirts (sublimation)
June 12, 2022

I chose these shirts because they sublimate fantastic! The prices are good and shipping is reasonable!

Date of experience: June 12, 2022
Tennessee
1 review
0 helpful votes
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Great quality, great service and delivered on time. Just wish the delivery time wasn't so long. Excellent!

Date of experience: June 10, 2022
California
1 review
1 helpful vote
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DO NOT WASTE YOUR MONEY
June 6, 2022

I recently purchased two discus from this company both show up damaged. When i went to return them there was no pre paid return ($16.00). Once they got returned i was charged a ($13.00) restocking fee. I am confused at this point because you are going to restock damaged items. Do not waste your time or money with theses scammers there are a lot of better sites then this one. TOTAL SCAM

Date of experience: June 6, 2022
Nebraska
1 review
0 helpful votes
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Great service, great price, wide selection
June 6, 2022

Our soccer teams are always looking for fun socks for special events and tournaments or to replace uniform socks throughout the season. I always shop Epic because of the price point and because the service is awesome. Shipping status is accurate and deliveries are pretty quick.

Date of experience: June 6, 2022
Colorado
1 review
1 helpful vote
Follow E J.
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We needed jerseys by a certain date. Our order status shows in progress with the past date. Customer service is terrible and closes tickets before an agent even responds. I'll change this rating if they overnight my order.

Date of experience: June 4, 2022
Michigan
1 review
0 helpful votes
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Fast and exact
June 2, 2022

I placed a small order for about 25 ball caps in various colors and designs and received them quickly and order was correct. Will use again for large orders.

Date of experience: June 2, 2022
Colorado
1 review
0 helpful votes
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Great Product
May 31, 2022

Shirts were as advertised and of great quality. Definitely would buy again and highly recommend to any professional needing this style clothing!

Date of experience: May 31, 2022
Minnesota
1 review
0 helpful votes
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Dang
May 27, 2022

Need to keep more in stock or remove the shirts and post only sizes avaliable get hopes up and don't have sizes

Date of experience: May 27, 2022
Ohio
1 review
2 helpful votes
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Game Day
May 27, 2022

Game ball came on time to start a game. Rocking the net with a perfect NCAA game ball. Winning! Score is close but game 5 is awesome

Date of experience: May 27, 2022
Michigan
1 review
0 helpful votes
Follow Laurie H.
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Jerseys received within just a few days of order. Quality was good and just what I needed for a grad party. Follow up to ensure delivery of product was a nice surprise and speaks to their customer service.

Date of experience: May 27, 2022
Ohio
1 review
1 helpful vote
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The company seemed responsive when I placed the order, and I was pleased with the quickness that the order was filled. Unfortunately, the order was not complete and this is where the problems start. There is no way at all to speak to anyone at Epic. They steer you to an online chat which is automated. Even if you call the toll free number and get through, they tell you it is for orders only and direct you back to the online chat. So end result nothing gets resolved. Work with a company that cares about their customers and has better customer service.

Date of experience: May 26, 2022
Texas
1 review
0 helpful votes
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Non instock items can delay shipment
May 24, 2022

Great products, great price. Customer service was helpful in explaining what my shipping delay was caused by. I was able to cancel a few sizes of items to expedite my order.

Date of experience: May 24, 2022
Florida
1 review
1 helpful vote
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One of the best suppliers for blanks!
May 24, 2022

They have availability when no one else does. They don't offer free shipping but their prices are lower than major distributors and there is no amount required to get their lowest price. I had the opportunity of using their chat for customer service and the response time plus knowledge and politeness was impecable. 100% recommended!

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
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Great Transaction
May 24, 2022

So easy to order online. Shirt came faster than expected. Looks great and love my new shirt.

Thank you!

Date of experience: May 24, 2022
Texas
1 review
0 helpful votes
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Socks
May 23, 2022

I ordered lime green and black socks, and most of them were, lime green and black, however there was 5 pair that were neon yellow and black (same design) but can definitely tell the difference when the people are out there on the field.

Date of experience: May 23, 2022