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Epic Sports generally enjoys a positive reputation, with customers frequently praising the quality of products, competitive pricing, and fast shipping. Many reviews highlight satisfaction with the ease of the ordering process and the vibrant designs of the apparel. However, some customers expressed frustration regarding inventory management, particularly issues with items being out of stock after orders were placed, and delays in processing refunds. Additionally, concerns about sizing inconsistencies were noted. Overall, while customer service is often commended, addressing inventory accuracy and return processes could enhance the overall customer experience.
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Epic Sports is a joke! Customer Service is a joke! Run away. Do not order from this company! They say one thing. They do another. No one to call. Can only chat online. I assume they are not real people because they wouldn't give the answers they are giving. The season will be over before we get our shirts. Complete disappointment. Will never use them again.
I ordered RED softball face masks from there, they sent maroon. I had to pay $40 to ship them back and they wouldn't reimburse me because they said that maroon was the right product. They have poor customer service. I will not buy anything from them ever again. Just go to Amazon, much more easier and better to deal with and will send you the right product.
I ordered some clothes and when I checked on order it said it had shipped. I'm like great. 2 weeks go buy and still no order. Followed tracking number and UPS said upon receiving order there was no merchandise in box they received. So another week passes and no answer yet from epic. Same response from "Cody" saying was shipped. Really, then they "Eric/Cody said oh we will send out another shipment, all this is being done over a text to a "live agent" that changes every time I try to reach someone. Two days later "oh wait we will refund you". I'm like ok and now two weeks later still no "refund" and or shipment. So update-looked on account and now is says order shipped Aug 15th… no order was shipped… this company is horrible and Cody is useless as well as Eric. Never again. Sorry I'm not a complainer however $130 is $130. Can anyone give me a number to talk to a live agent over phone and not text?
Great response time shipping was smooth pants were in great shape and I'll be set for the entire season
Preferring to speak to a live person to 1- confirm items were available and in stock 2- Confirm 1-2 days shipping as advertised & 3 - Amount needed to be purchase to receive free shipping. Waited on hold for over 10 min before I was directed to hit "0" for as call back. Decided then to look at reviews, glad I did. Call me an antique but when I spend my money I want to KNOW someone cares on the receiving end, and will do right by their customers. Keeping customers at arms length & once removed isn't being used here as a technology upgrade, but rather avoiding accountability. I've gone somewhere else where someone answers the phone.
Love the shirts. Good quality. Only complaint is the thread on the bottom of the shirts comes unraveled.
Great prices and the package came pretty fast. I like the quality, how the feel on my body, and the durability is outstanding. Keep the quality and prices reasonable you'll always get my business.
Fast shipping on all product and good quality on all product expecialty the Jersey and the humpire gear
Great prices and styles. We've ordered team gear from this site and the quality and styles are absolutely amazing!
My family of 27 celebrated my 80th birthday in Pigeon Forge, TN. I have three grown children. They and their spouses and their children and their spouse or significant others, plus two great grandchildren and my brother wore the shirts I ordered from Epic Sports. The shirts were of good quality and very inexpensive. I ordered three different colors, one for each of my children's extended family. The cost made it affordable and my family enjoyed wearing them. The Nanapalooza was a great success and these shirts were a hit and made it possible to identify each of my children's family in all our pictures.
I would definitely recommend Epic Sports for their service and the quality of their merchandise.
I used to have positive experiences with Epic Sports, but the company charged me a restocking fee for a T-shirt with supersmall sleeves. I balked, claiming the cut was defective. I produced requested photographs, and the company ignored all my emails and new support tickets. The company's "chat" feature doesn't work at all.
All this is over north of $1 in restocking fees. This is a matter of principle, though, and Epic Sports is committing THEFT by stonewalling me. How many other customers are they ripping off?
Epic Sports needs to be investigated and, perhaps, be the subject of a class-action lawsuit.
Tried to get an exchange for a product. No one contacts me. Just a standard canned response that leads me to their web. I click on send your request and nothing. I would not buy from this company, there are other companies that are more reliable.
It was exactly what I wanted at a great price, and it was delivered exactly when promised! Thank you for great service!
Great value on the Epic Cool shorts. Waist bands are a little tight, but otherwise a great product for the money. I will definately order again when needed.
Jerseys turned out better than expected. We wanted a simple design for an alternate jersey. The quality turned out fantastic.
Shipping was quick and the quality of the socks was great for the price! Will definitely keep this company in mind for future needs.
Love this hard to find longer torso quality swimsuit, fast shipping, very happy! Very flattering swimsuit, and a great price too!
Occasionally when you order clearance items with low number you get substitutions. I had 2 items substitutions for a smaller size. Although i ordered a medium luckily the delivered smalls fit my son. Everything else was as advertised so we are good. Really like the practice shorts and umpire undershirt for squat training.
I purchased this water aerobics step to use as a little island for my younger swim lesson students. It's perfect. The strips make the top non-slip. It's nearly impossible to tip this step, unlike the more expensive tot docks. The rounded bottom edges don't damage the vinyl pool liner. It's heavy enough to stay where I put it, but light enough to easily reposition or remove from the pool when needed.
I work on a farm in South Florida. I need shirts that are lightweight, breathable, and quick drying. I was nervous to order them online, but EpicSports prices made it easier and I was extremely pleased with the quality once I tried the shirts on.
Answer: You'll never get it! Or it will come a month or two later because they don't keep up with their inventory, nor do they like to keep customers informed of their order status. Don't order from them.
Answer: Ridiculously high, considering the speed... Better plan on keeping what they ship... Returns are next to impossible
Answer: Sorry you wasted your time trying to speak to a live customer service person, you can only text a "chat bot" with your dissatisfaction with the merchandise you received, Don't be fooled by there 100% customer satisfaction LIES! I lost all but $2.00 on return shipping fees & restocking fees! This company appears to be clueless when it comes to customer service, you're better off talking to a stone wall!
Answer: This company doesn't care about the customer buying their merchandise. I'm sure you're not the only one that has heard from the "chat bot" - "please give them a chance to address your issue before writing a bad review. They tell you their priority is 100% customer satisfaction, well it's more like 0% customer service. They are more than willing to take you money. You're better off buying from ebay, at least your able to get your $ back, their customer service is unbeatable. Epic Sports is the worst company I've ever done business with EVER! But NEVER again! They will rip you off without giving a thought to it, they're DESPICABLE!

