Check out our latest communities fighting
AI scams on Reddit and Facebook

business logo of Epic Games

Epic Games

1.5

On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.

How would you rate Epic Games?
grey stargrey stargrey stargrey stargrey star

Epic Games Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding poor customer service and lack of support, particularly in account recovery and issue resolution. Customers frequently express frustration over inaccessible live support, unresponsive ticket systems, and perceived indifference to their concerns, leading to feelings of exploitation. While some positive sentiments exist around the gaming experience itself, the overwhelming trend highlights dissatisfaction with service delays, inadequate communication, and a lack of effective solutions for account-related issues. This combination of factors suggests a pressing need for the company to enhance its customer service practices to rebuild trust and satisfaction among its user base.

This summary is generated by AI, based on text from customer reviews

service
249
value
225
shipping
151
returns
185
quality
225

We monitor reviews for authenticity

Canada
1 review
0 helpful votes
Follow One G.
Unfollow One G.
Share Review
Report Review

Even when removed it from startup programs it still launches itself every startup... its essentially a virus... removed it from my comp after it ignored startup settings...

Date of experience: August 31, 2023
New York
1 review
2 helpful votes
Follow Alarik W.
Unfollow Alarik W.
Share Review
Report Review

So I'm trying to remove a restriction from my epic games account right, I no longer have access to the email that's provided with my epic account. Thinking costumer service would help I contact them; and what they do end the chat before even solving the problem. Go epic games! Figured they would be help sense I've dropped so much money on my epic games account nope. And all I wanna do is play Fortnite on my switch.

Date of experience: August 30, 2023
Alabama
1 review
0 helpful votes
Follow Brandon B.
Unfollow Brandon B.
Share Review
Report Review

The Epic game launcher has always been not so hot. It also will forget your "remembered" password quite a bit. Bad experience over all.

Date of experience: August 27, 2023
Texas
1 review
0 helpful votes
Follow cormic m.
Unfollow cormic m.
Share Review
Report Review

BEST GAME EVER
August 27, 2023

This is a wonderful game but I have one part that I would love to see in game. When you are in the storm it can be pretty bad when you're far away from storm so there should be a drink for storm shield which would be a cyan-purple colour.The colors below all combined,
Thank you,
Cormic

Date of experience: August 25, 2023
Pennsylvania
1 review
0 helpful votes
Follow martin c.
Unfollow martin c.
Share Review
Report Review

So Glitchy
August 23, 2023

My issues with Epic Games is how dang glitchy their site is. Also my fortnite account has been hacked not once but TWICE now and i use a xbox account so there is ZERO login information. This means it is completely epics fault for releasing my info. To make matters worse there is no easy fix to get someone out of your account. It is outrageous. Then when i try to reset my password it is pathetic how bad their site is. Every time i go to change from email verification to a text message verification the website just poops it's self and i have to start all over. I know its a lot to as for epic to make a working video game that isn't broken but PLEASE for the love of god fix your gd website so i can at least attempt to try and play your stupid games. I personally think that is is absolutely embarrassing for a tech company to have a broken website. The fact that the mcdonald's app on my phone has better site reliably than one of the leading tech companies is laughable. Anyways if you can't fix your game at least fix your site. Thank you :)

Date of experience: August 22, 2023
Canada
1 review
0 helpful votes
Follow epic game d.
Unfollow epic game d.
Share Review
Report Review

Esti de marde
August 18, 2023

Heille mes criss de calisse de tabranak ca fait deux caliss d'heure que j'essaye de lancer le jeu fortnite criss esti pis ca crash a tt les esti de fois jai reinstaller un driver de ma carte graphique jai fckg reinstaller lesti de criss de jeu a marde 3 fckg fois pis ca marche troujours pas fixer votre esti de jeu mes criss de $#*!er aller vous mettre un balais dans le cul mes esti de criss de trou de cul

Date of experience: August 18, 2023
Finland
1 review
0 helpful votes
Follow eemil K.
Unfollow eemil K.
Share Review
Report Review

Fortnite
August 10, 2023

I won't when u play glitch screen you can play creative Me and my brother are trying to play fortnite glitch screen screen what it don't work can you please do that we can play fortnite glitch
screen creative please

Date of experience: August 8, 2023
Virginia
1 review
1 helpful vote
Follow Cody M.
Unfollow Cody M.
Share Review
Report Review

$#*!ty Smurf control
August 8, 2023

Bout to start leaving a one star review every single day until I start seeing the message pop up that someone has been banned with all the Smurfs I report with no wins and are somehow in champ rank and they never get banned. Y'all could never compare to the original owners. Y'all have ruined the game and let players continue to ruin it. The new owners are a waste of space. Shouldn't be aloud to have more than one account made on a single console.

Date of experience: August 7, 2023
Ireland
1 review
0 helpful votes
Follow Tommy K.
Unfollow Tommy K.
Share Review
Report Review

Epic games
August 5, 2023

Its way to hard to get back into your epic games account if it disconects fortnite just wont allow me to join no matter what i do.

Date of experience: August 5, 2023
Idaho
1 review
2 helpful votes
Follow Dakota P.
Unfollow Dakota P.
Share Review
Report Review

Imagine buying hundreds of dollars of ganes that you can't get anywhere else just to be told you're not allowed to play them because you don't have the worlds fastest internet. Literally sitting gere unable to play ANY of the Kingdom hearts games which are SINGLE PLAYER GAMES if you didn't know because I don't have good internet also the launcher is like hey yeah we support offline mode and even enabled it tells me yeah theyre not supported do now they're just taking up space and im left annoyed and done with this company

Date of experience: August 2, 2023
New York
1 review
0 helpful votes
Follow Lonny T.
Unfollow Lonny T.
Share Review
Report Review

I think they should just add powers of their own come like the marvel season, but make powers of their own, so that they could just keep it in and not make them from a Collab but overall, it's just a good game the creative, his nice battle Royale was nice except for all the teleporting because how bad my Internet is but still.

Date of experience: August 1, 2023
Thailand
1 review
1 helpful vote
Follow Farkin Y.
Unfollow Farkin Y.
Share Review
Report Review

Epic games provide a really easy time to uninstall your video games. Simply queue the game and wait a whole eternity to get rid of your game. Unlike steam where the game will just disappear, epic games really let us users reflect on ourselves whether to keep uninstalling the game or not. $#*! you mean queued for uninstallation?

Date of experience: August 1, 2023
California
1 review
0 helpful votes
Follow Michelle S.
Unfollow Michelle S.
Share Review
Report Review

BEWARE OF SCAMMERS
August 1, 2023

I highly recommend that parents really watch their children playing with epic games, especially FORTNITE. My son was totally scammed by an older teenage boy he thought was his friend who portrayed himself to be only 15 or 16 years of age, pretended to be best buddy buddy with my boy, scammed him for his entire account and wiped everything out, changed his account information and passwords and stole his entire account which had about $1000 worth of stuff he bought for that account. I contacted Epic games about the problem and they did not help at all. They could not resolve anything and kept asking me for the emails that were attached to the account, when I gave them all the emails and information twice. THEN they told me to free up the email so that they can send information to my email and I asked them over and over what does FREE UP my email mean? There is nothing wrong with my email! So just so much back and fourth talk that wasn't getting anywhere at all, I literally just got sick of it and gave up. BEWARE they DO NOT have NO security against these scammer kids and will just give people the run around to recovering their accounts back!

Date of experience: July 31, 2023
Viet Nam
1 review
0 helpful votes
Follow Renoitucexe Duorp Eht N.
Unfollow Renoitucexe Duorp Eht N.
Share Review
Report Review

Đánh Giá Công Ty
August 1, 2023

Công ty của các bạn vô cùng tuyệt vời, nhân viên rất biết quan tâm đến công việc, khách hàng chúng tôi vô cùng hài lòng.

Date of experience: July 31, 2023
California
1 review
0 helpful votes
Follow tobbseen g.
Unfollow tobbseen g.
Share Review
Report Review

I had a code for a cosmetic that I send to them with the question if it is possible to have it still added to my account because it was expired, they could look it up in their system from the first time and answer with a yes or no, instead I had to wait for 2 days for a response asking to send wich error it gave. So far my hope since I already mentioned it was expired, then just send a simple screenshot. Took them surprisingly 4 days to simply say oh okay could you say if it's for a cosmetic or vbucks. That was the question so I answered it simply and then it took them 3 days again to ask wich cosmetic it was, just answered simply again, then they took a full week for a response and just said hey we know you love free cosmetics here is a useful link and they closed the ticket instantly without answering my question wich could have been yes or no. Done with this company your better of starting to grind all your progress again since it will take less time then contacting this absolute abomination of a mess.

Date of experience: July 30, 2023
Missouri
1 review
0 helpful votes
Follow Tucker M.
Unfollow Tucker M.
Share Review
Report Review

To epic games
July 28, 2023

I hate how I have to take off parental controls to trade in rocket league, and how you guys make it so hard to take parental controls off

Date of experience: July 27, 2023
GB
1 review
0 helpful votes
Follow Henry W.
Unfollow Henry W.
Share Review
Report Review

Annnoying
July 27, 2023

U need to change ur games so that u can play only up Fortnite with split screen! I can play only up now!

Date of experience: July 27, 2023
Arizona
1 review
2 helpful votes
Follow Nicc G.
Unfollow Nicc G.
Share Review
Report Review

Rocket league use to be my favorite game till epic games took over, you have to pay for everything now, matchmaking is worse, and the servers are absolutely awful. Sell the game to a 4 year old, they could do a better job then you.
Oh and thanks for giving the people who bought the game NOTHING. It was a good game for $20 now just cars and decals can equal that pretty quickly. Turning into the next EA. Hope yall go bankrupt

Date of experience: July 23, 2023
Tunisia
1 review
1 helpful vote
Follow Iyed A.
Unfollow Iyed A.
Share Review
Report Review

Absolute trash
July 21, 2023

Takes forever to load the client itself, then takes another forever to load a game. Not to mention you need to start it up for you to play a game.

Date of experience: July 21, 2023
Viet Nam
1 review
0 helpful votes
Follow Nigiro Fo Emalf Eht N.
Unfollow Nigiro Fo Emalf Eht N.
Share Review
Report Review

Công ty rất tuyệt vời nhân viên rất biết quan tâm đến công việc và rất biết tôn trọng khách hàng, khách hàng chúng tôi rất hài lòng.

Date of experience: July 17, 2023