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Epic Games

1.5

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Epic Games Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding poor customer service and lack of support, particularly in account recovery and issue resolution. Customers frequently express frustration over inaccessible live support, unresponsive ticket systems, and perceived indifference to their concerns, leading to feelings of exploitation. While some positive sentiments exist around the gaming experience itself, the overwhelming trend highlights dissatisfaction with service delays, inadequate communication, and a lack of effective solutions for account-related issues. This combination of factors suggests a pressing need for the company to enhance its customer service practices to rebuild trust and satisfaction among its user base.

This summary is generated by AI, based on text from customer reviews

service
249
value
225
shipping
151
returns
185
quality
225

We monitor reviews for authenticity

New York
1 review
0 helpful votes
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You guys suck
February 13, 2022

Just for being good at the game there is a chance of getting banned and then once you are unbanned you get rigged like I got banned for being good at sniping now most of my shots don't do damage and if they do damage it ably does like 30 to 60 at most with my shot gun. You guys need to get good at making games

Date of experience: February 12, 2022
California
1 review
1 helpful vote
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Trash, greedy, and shady
February 10, 2022

They are kinda shady and have so many games with a purchasable currency that is overpriced. Also, they literary made fortnight witch it is like 20 dollars to get some v bux that cant get you much. They also got sued by Apple for not paying them some of the income from their game which shows that they are very greedy. And they are banned from apple.

(some stuff about the lawsuit might not be very accurate)

Date of experience: February 10, 2022
India
1 review
0 helpful votes
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I dammmm love it but...
February 7, 2022

Okay. I will consider myself an og player. I mean i am not really the the one to play fortnite when i downloaded it there was + downloads already. I started playin fortnite when i 5 years old... Yep 5 years it may seem not true but it's real my age is now just 10 so I am not even a teen. Beause i am so young my parents won't buy me any v bucks but i not sad because the was soo fun even now i not asking for like one millon v bucks just because of my parents won't buy me v bucks i don't have any skins i use defulat skin. But when the foundation came out i wanted it but the battle pass costs 950 v bucks i 0 v bucks all i am asking is i aaaaaa want aaaaa the foundation his pickaxe his glider the emote which he removes his helmet off and his cape it may seem a lot butttt aaaaa if you don't want to give me those it's fine epic games you did a great job in making fortnite i loveeeeee the game i case you want to me the things that I asked my username is glowing2424 bye.

Date of experience: February 6, 2022
Florida
1 review
1 helpful vote
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SERVER NOT RESPONIDG
February 2, 2022

HEY EPIC GAMES I WAS MAKING A COMPLANT BEACUSE IT SAYS SERVER NOT RESPONDING. AND ITS NOT WORKING PLEASE TEXT BACK

Date of experience: February 1, 2022
Kentucky
1 review
0 helpful votes
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V bucks
February 1, 2022

Bought 3 v bucks gift cards for my son and he can't even use them. You can't even get logged in to his account. It says his account is already being used.

Date of experience: February 1, 2022
Sweden
1 review
1 helpful vote
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I've tried to buy Godfall during the sale, but as I own a version of the game that is only the end game, I can't buy the main game for the discounted price, I can only add the story pack which is not discounted at all
I've asked them 3 times now why I can't buy it, and now they are telling me to ask Gear Box, but it's not Gear Box that are in charge of the store
Useless customer support, friendly but dumb as bricks

Date of experience: February 1, 2022
Croatia
1 review
0 helpful votes
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Igrica vam je zakurac
January 29, 2022

Fiksajte bagove jer ste glupi ko kruske ok pickice neodgojene pusite mi kurac masivni ok sise jebene pofukane

Date of experience: January 29, 2022
Missouri
1 review
0 helpful votes
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Account Management Overcomplicated and Confusing
January 25, 2022

Logging in. Linking and Unlinking accounts. They make this process nearly impossible just to play video games. I talked with their support chat and found out I had something called a "nameless" account which I had no idea what that was but had to switch it to a full account to use my Fortnite account on different consoles or something like that. If it sounds confusing, that because it is. Still never figured it out. If you link one account to epic with your Xbox nearly impossible to link that same account to Nintendo. I don't even know how to explain it because it makes no sense. I spent hours trying to figure how to do things that should be simple. Once you link accounts you can never change the account that is linked only unlink it. Again I don't know it's too confusing. My head hurts just thinking about it. Whoever came up with this process of linking and unlinking accounts and locking accounts linked should be fired immediately. You should have a one username and password to use your account on all platforms and consoles. All of this extra security/linking BS is unnecessary for VIDEO GAMES.

Date of experience: January 24, 2022
North Carolina
1 review
0 helpful votes
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Hell. CO
January 24, 2022

It doesnt even work iv had prombms with the lancher andd... the $#*! dont even have reg. Does it the thing even work Lad Imma smack my pc so baddd... Like whats roang with it?

Date of experience: January 24, 2022
Oregon
1 review
1 helpful vote
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Bullsh*t account system
January 23, 2022

The plan was simple, I have my Nintendo switch account of Fortnite with all my skins and Vbucks, and I just made a PS4 account so I can play with keyboard and mouse. All I wanted was to have my account on the ps4 and the switch. So I went to that link account stuff and oh? I already have a different psn on it. Oh no big deal I'll just unlink it and then link my new one. But apparently you can't do that?!? What's the point of unlinking to begin with?! If you unlink it wipes all your save data so you might as well just make a new account!? And I already had my switch account on this epic account so if I linked it I'd have to start from scratch :/ the spider web of emails and accounts have gotten so jumbled that it hurts my head. Epic fix you god damn account system.

Date of experience: January 23, 2022
Missouri
1 review
3 helpful votes
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So I was banned because my account got hacked which I understand why they would do that. So when I tried to retrieve my account they had me verify myself as the creator of the account. I still can't get my account back because they're still waiting for "the creator of the account". So I don't why they would make me verify myself when they wouldn't even use that information. So now I can't play a game because Epic has been really bad at retrieving my account.

Date of experience: January 19, 2022
North Carolina
1 review
0 helpful votes
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Do not play mobile
January 17, 2022

I like there games but They ask for my debit information and I didn't like how they needed that information and I think that information was not necessary for them to know

Date of experience: January 17, 2022
Romania
1 review
0 helpful votes
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123
January 11, 2022

$#*! this $#*! game only 12 years kills tryhards. It s 2021 and they they not separate the controller from pc $#*! this game

Date of experience: January 11, 2022
California
1 review
0 helpful votes
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$#*! game
January 9, 2022

I had 4 stringer smgs! FOUR and a guy sorry KID with a auto shotgun ONE PUMPED ME IN THE $#*!ING FOREHEAD fix this game thank you. Add buff shotguns.

Date of experience: January 8, 2022
Virginia
1 review
0 helpful votes
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Spectate
January 7, 2022

Let us spectate our friends when joining up in the middle of their game again………………………………………………………..

Date of experience: January 7, 2022
Texas
1 review
0 helpful votes
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Horrible company
January 7, 2022

These people are terrible with customers and blatantly don't care for any concerns except making money. They won't answer your emails and won't answer questions and will instead divert you to online information in which doesn't help what so ever. Super glitchy games like Fortnite and others. Simply all they care about is money.

Date of experience: January 7, 2022
Illinois
1 review
1 helpful vote
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Terrible
January 1, 2022

So I keep trying to sign into epic games which they like to call themselves a business which they aren't it's $#*!ing terrible I keep trying to sign in so I can link my account to another system but every time I keep pressing sign in it keeps take me to another page to create account and it keeps constantly doing it for God knows why

Date of experience: January 1, 2022
Australia
1 review
2 helpful votes
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I've been dealing with the customer service team at Epic Games for over two weeks after a hack or glitch removed a cosmetic item and 3300 v bucks from my account. Dreadful service which focuses on not addressing the issue and passing the buck to Microsoft Xbox support. Despite creating a second complaint and requesting a supervisor review, I've been basically ignored. So my solution is to give up, walk away and not spend another dollar on v bucks. Great for business!

Date of experience: December 29, 2021
Pennsylvania
1 review
0 helpful votes
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This company has the worst customer service ever. They make it unnecessarabley difficult to add v bucks to your ps4 and recommend site's that don't help resolve the problem and there's no phone contact and if you follow their instructions to hopefully get help it's not there. They even a the nerve to not refund you if your not pleased with their product. Why do stores sale their cards period.

Date of experience: December 28, 2021
Greenland
1 review
0 helpful votes
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How hard can it be to send verifications to the email? So $#*!ing stupid! How hard can it be to send verifications to the email? So $#*!ing stupid! How hard can it be to send verifications to the email? So $#*!ing stupid!

Date of experience: December 28, 2021