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Epic Games

1.5

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Epic Games Reviews Summary

The company's reputation is significantly marred by consistent complaints regarding poor customer service and lack of support, particularly in account recovery and issue resolution. Customers frequently express frustration over inaccessible live support, unresponsive ticket systems, and perceived indifference to their concerns, leading to feelings of exploitation. While some positive sentiments exist around the gaming experience itself, the overwhelming trend highlights dissatisfaction with service delays, inadequate communication, and a lack of effective solutions for account-related issues. This combination of factors suggests a pressing need for the company to enhance its customer service practices to rebuild trust and satisfaction among its user base.

This summary is generated by AI, based on text from customer reviews

service
249
value
225
shipping
151
returns
185
quality
225

We monitor reviews for authenticity

Canada
1 review
1 helpful vote
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Banned my username
September 18, 2022

Banned my old username spooper, they stated it was offensive and broke tos. Support refused to help and stated that it had been investigated by their team.

Date of experience: September 18, 2022
Australia
1 review
0 helpful votes
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This is not okay. I was abused for 5 minutes. Told to kill myself, and told hes gunna kill me and my family... I did not even say anything in return besides specifying which message I reported. Look at it. How is that fair? I've never said anything like telling someone to kill themselves. Epic games support. Was confrontational and angry with me, told me it wasn't my fault and then closed the conversation knowing he had made a mistake. He admitted he could read the messages, and it was unfortunate. But he couldn't unban me. I'm uninstalling this game after 1960 levels. $#*!ing joke. Take your 3 day ban and shove it up your $#*! epicgames. I tried to console the situation. You condoned your actions. $#*! you epic games. You're a waste of time and energy

Date of experience: September 11, 2022
California
1 review
0 helpful votes
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Fortnite
September 5, 2022

The game is really fun but no matter how many times I que I almost always get put with hackers. FIX THIS

Date of experience: September 5, 2022
Romania
1 review
0 helpful votes
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Fortnite
August 27, 2022

Hello! I'm a fortnite player and i would like to $#*! you in the mouth with your super powers that you added to the game! Thank you and have a very terrible day

Date of experience: August 27, 2022
Maryland
1 review
0 helpful votes
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To be fair, I'm writing this in frustration. I had ZERO reason to download this launcher. That was until they were offering an expansion to Destiny 2 that i didn't want to pay for, so i gave it a whirl. It was playing just fine for the first two days. However, after server maintenance yesterday, it won't even launch and there's nothing for me to do but reinstall the game AGAIN...

Date of experience: August 26, 2022
Utah
1 review
3 helpful votes
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Their support was hostile and not helpful at all. I bought saints row gold version after the worst day ever and I wanted to play well when it refreshed after I selected gold since I had to create an account it selected the regular… they told me I can't easily upgrade it and they took too long to respond so now they said because I played it two hours they can't refund the purchase so I can buy the gold one… screw this company I will never buy a game here ever again…

Date of experience: August 24, 2022
Ohio
1 review
0 helpful votes
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Epic games has officially lost it for me, numerus times it has logged me out and says that it cannot find my account, the library page never loads how ever it has no problem loading the store page. Epic has some major downfalls to work on :(

Date of experience: August 23, 2022
Michigan
1 review
1 helpful vote
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They basically stole my account, I gave them all the information, but they just tell me due to security reasons we can't unlock your account. Wasn't banned nor did I delete this account so they just stole it. I'm signed in BTW just does a loop of this screen

Date of experience: August 21, 2022
Germany
1 review
0 helpful votes
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I still believe that Epic Games Store was created by Steam devs to show you that Steam is not bad at all. Oh, is the chat function coming back eventually? Nah.

Date of experience: August 19, 2022
Illinois
1 review
0 helpful votes
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While trying to change a simple linking account and email change, I was ask to give my last four digit of my SSN and CCN. Let alone they ask for my IP address too, my issue still wasn't solved

Date of experience: August 18, 2022
Sri Lanka
1 review
0 helpful votes
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Customer service
August 17, 2022

Went on live chat to report a problem and they honestly can't tell if they're trying to help or be sarcastic, wouldn't answer the questions asked properly, the person who chatted had a 'not my problem' attitude, I ended up figuring out the issue out by myself when they could've helped.

Date of experience: August 17, 2022
Pennsylvania
1 review
6 helpful votes
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FU Epic games
August 16, 2022

I only have 1-star because I couldn't give 0. I have invested over $1000 in rocket league, and because of the stupid 2FA bull $#*!, it's all gone to waste. They say they will send me a verification code, but instead. They don't. So, I have them send a new one, and it works instantly, but the code sent was for the first request, and doesn't work since I requested a new one. It's a never-ending cycle of $#*!ing $#*!, and since they don't have $#*!ing customer service, I have no way of solving this problem.

Date of experience: August 15, 2022
Missouri
1 review
0 helpful votes
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Fortnite
August 9, 2022

Can you plzz add a back ground music called LOOK AT ME it's a real song and it's a good song by xxxtentacion so plz ad that song into a background music

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Date of experience: August 9, 2022
Ohio
1 review
0 helpful votes
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JUNKRIFTS
August 9, 2022

The junk rifts are so annoying and need to be valuted, because they are too over powered and I'm about to quit because of it.

Date of experience: August 9, 2022
New York
1 review
0 helpful votes
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Double charged me, took what I bought off my account when I refunded the extra charge, then told me it wasn't their problem. Had to confirm with all other parties that it was, in fact, Epic's problem. When I re-contacted Epic, they proceeded to completely misunderstand what I was saying (despite typing up a large, detailed description and repeating what the other involved parties told me), give me a complete non-"solution," then abruptly end the chat with me while I was in the middle of typing up a response clarifying the problem further. Don't give them a single penny if at all possible.

Date of experience: August 5, 2022
North Carolina
1 review
0 helpful votes
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Cant sign in
August 5, 2022

Epic games website sucks cant ever get sign in. Every time I try to sign in it goes to a new member sign up page.

Date of experience: August 5, 2022
Sweden
1 review
0 helpful votes
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Epic games support is better then you think
August 6, 2022

I got scammed in a very cleaver way. I saw a odd fake epic games login but, I thought to my self that changing my password after will fix if This site was fake and, I didn't want to play smart either just to realise he/she was Forreal then I lost all my stuff. Epic games Hook up immediately after I contact them and soon I got my stuff back (untradable so you can't gain stuff by getting scammed). Couldn't be more happier about it. (Sorry for my bad grammar, I'm not english)

Date of experience: August 4, 2022
Minnesota
1 review
0 helpful votes
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Killing Floor 2.
July 30, 2022

So it's a fun game but i just played my first game online & survived til 5 seconds before the boss was killed. And this happens very often out of every game after the first today. And i keep getting kicked. What the $#*! do you have to do to be not kicked? Be invincible? Is the community toxic as $#*! or is this just the way of the game? I'm curious.

Date of experience: July 29, 2022
Canada
1 review
0 helpful votes
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When i wanted a refund they gave me a refund but they put it in my epc wallet when i chose to put in back in my bank no what they desided to do to put it in my epic game wallet thx epic games im unstaLLING YOU YOU GUYS ARE NOT REALLY HELPFULL IM NOT BUYING ANYTHINK FROM YOU GUYS EVER

Date of experience: July 24, 2022
Pennsylvania
1 review
0 helpful votes
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X
July 23, 2022

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Date of experience: July 23, 2022