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EntirelyPets Pharmacy Reviews Summary
The company has garnered a mixed reputation, with some customers praising the affordability and availability of specific pet medications. However, a significant portion of feedback highlights severe issues with customer service, including long wait times, unresponsive communication, and difficulties in processing orders and returns. Many customers express frustration over delays in receiving products, lack of timely support, and perceived indifference from representatives. Overall, while the company offers competitive pricing, its customer service approach appears to be a critical area for improvement, as it heavily impacts customer satisfaction and trust.
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Second time ordering this and they have the best price and free shipping for Prascend for my horse. Will definitely continue to use them.
Fast service and great prices. I glad i found your website because it's saving me money. I will use this site anytime i need somethinf for my pets.
My order came in the time frame indicated and the products received were exactly what they described them to be and the price was great.
This is the first time that I've used Entire Pets Pharmacy. The medications that my dog needed were cheaper, the process was simple and the exact items I ordered arrived! I will be using this Pharmacy from now forward for my dogs medications!
I order Panacur every few months and am always looking around online for the best price, and this time ended up at Entirely Pets Pharmacy. Thank you for shipping a great product at a great price. It arrived quickly and was well packaged.
I placed an order for medications and a joint supplement on Oct. 2,2020 using a 15% discount code. I was charged the full amount without the discount and was told I would receive the discount when the rest of my order shipped. The joint supplement never shipped. I emailed on 10/23 - no response. I chatted with an EP rep on 10/29 when I was told I would receive a refund for the undelivered items - no refund. I chatted with another rep on 11/12 and was told I should have a refund the following week - no refund. Finally, on 11/22, I gave up and filed a BBB complaint. The horrid customer service alone should put this company out of business. DO NOT BUY FROM THEM! There are much better companies out there.
Always great service and prices! I love that they stand behind their products and services! The mail is crazy but they made sure I got my order!
My order from EntirelyPetsPharmacy.com included 2 (two) of VETMEDIN 2.5 mg 50 tablets bottle (see attachment "EntirelyPets Invoice").
However I received only one bottle of VETMEDIN. EntirelyPetsPharmacy.com acknowledge that (after many phone calls and emails) and promised to send me missing bottle.
Then, they notify me that this medicine is on "long term backorder" and that they don't know when it will be available. My many request to refund the price of missing bottle ($68.89) were unanswered.
It took intervention of my bank to get refund.
I like that I can get a single dose of my dogs flea meds instead of a 6 count. The shipping was very fast once it was approved from my veterinarian.
I checked 5 different sites before settling on EntirelyPets. They had the best prices by far! They confirmed quickly with my vet and had the HeartGuard shipped out within 2 days. I'll definitely be ordering from them again!
After approximately 6 business days, my order had not processed "pending response" from my local vetenerian clinic. I personally viewed the "sent" FAX response from my local Vet Clinic. Still, EntirelyPets contended they were waiting for a response. As a result, I cancelled my order and directed my requirements to a competitor. In addition, when I took action to cancel my order, I was told my bank account had not been charged. In reality, it had been charged the full amount on the day I order their products. I anxiously await a refund. I suspect however their response in this area will be consistent with their untimely response in filling my order.
The collars were defective and both dogs became infected with fleas. The collars were expensive and should have been successful. I have heard there are fake Seresto collars. Not sure if this was the case. I have used the Seresto collars in the past with success.
I order my dog's heartgard plus from entirely pets. The meds always arrive quickly and they have the best prices i've found. I've always been satisfied with whatever i've ordered.
I always get my meds here. They are efficient at obtaining my prescriptions from my vet and sending my order quickly!
Received our order quickly & the merchandise I received matched their advertised merchandise. We will be regular customers.
My dog loves this brand, compared to the other renal k+ I got before. He would'nt touch that. This is a lot cheaper too! I win all around!
Wow wow wow! I received my order so fast I was shocked! Thank you so much! You guys are awesome You were the only website that had my dogs medication in stock, and the lowest price. Chemotherapy is no joke, these drugs are very expensive for pets. Thank you for caring it and offering a discounted price from everyone else. Your the BEST!
Placed an order on Sept 28th. Called twice about the delivery of the order, was told that the item was out of stock but would be shipped in a couple days. Called back on the Oct 19th was told that it would be shipped on the 20th. Called today Oct 27th and was told that my order had been cancelled due to item out of stock. Worst customer service ever..
From the business
Excellent products at incredible prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members