EntirelyPets PharmacyReviews 389

Horrible experience. Ordered online with priority shipping. When I hadn't received in the 2-3 days they said it would take I called. Was told they had faxed the Vets office but hadn't received the RX back and that they had called and was told by the Vets office they were waiting on the Vets approval - both lies (the Vets office had documentation of the faxes and notes in the chart re: the RX). When I insisted they ship me the RX overnight, they told me it was no longer in stock. No only did they blatantly lie, they were rude, and have no idea about what customer service is.

I ordered medications for my Dog from Entirelypets three weeks ago. I chose entirely pets as their price was better than my prior pharmacy. They promised prompt shipping. Two weeks later, no order or tracking information had been sent. I e-mailed their customer service center, no response. I then received a call a week later saying that the price had increased from 0.08 cents a tablet to 0.61 cents (mind you my card was authorized for the lower price weeks ago). The message asked, so now how many tablets do you want shipped now? I called customer service and they said the computer made an error, sorry. Pay the new price or nothing will be shipped. The "updated price" is more than twice my prior pharmacy charges. They would not admit to false advertising though my card was authorized for the original amount prior. I will NEVER order from this company again and encourage others to fill their pets' medications elsewhere. Terrible customer service with no regard for the pet's urgent need of medication or for owning their mistakes. Extremely dissatisfied.