EntirelyPets PharmacyReviews 389

We need potassium gluconate for our dog and we have ordered a couple of times from EntirelyPets. It is very difficult to find i Europe. Last was in November 2018 and I still haven´t received the tablets. After more then 30 emails, they have responded to maybe 5 and several calls they responded yesterday and canceled my order. They state in their policies that they will not charge you before they ship the goods and yesterday I had enough. I asked if I could charge them interest from my ordering date until now and they canceled my order. I have never in my 30 years in financial industry experienced a more arrogant attitude and lack of customer services as with EntirelyPets. I sincerely hope I never will have anything to do with them again.

They claim to have life saving RX for your for your pet, charge you for it and never ship. I had to call to find out they would ship "eventually" with no guarantee of timing even though I paid for a 4-8 day delivery. I was the told if I wanted it quickly once it it did arrive in stock "eventually" I would need to pay a $30 express shipping fee.

Then they told me they would cancel and refund my money which they didn't do, requiring me to call back and be placed on hold for almost and hour.

Order was cancelled twice due to backorder. I was told it would be at least two weeks until meds were back in stock. The first time the order was canceled I called and was told yes the lower dosage med was in stock but would be a higher price since we needed more to make up the prescribed dose, so I reordered the item immediately with some changes dosage parameters. I confirmed "are you sure you actually have this in stock?" and was told "yes we are sure". I was so ecstatic because we desperately needed this drug for our pet as we had less than 10-days' worth at our house. Then my order was cancelled due to backorder within 24 hours of placing the second order that I was told was "definitely in stock". So, despite doing my due diligence and calling numerous times to confirm availability because we needed the drug urgently for our pet, I was still left without any knowledge of when it might be in stock again. I had no choice but to then order from a compounding pharmacy due the the urgency of needing the medication. Then all of the sudden a day later I receive notification the medication was shipped. I'm thankful we got it, but a little better understanding of the order schedule and backlog list would be helpful to have when attempting to provide customers with the most up to date information so that they can place their orders with that knowledge in mind. I am thankful EntirelyPets can still offer a discount as the dosage I need is still unavailable and we have to purchase larger quantities of the smaller dosages which results in a much higher price (over $86 each order). Sad that the medication companies are able to price gouge desperate pet owners for this life saving drug. Suffice to say, I have cried many tears of frustration, desperation and anger over this situation. To be fair, I don't think EntirelyPets is entirely to blame here given the drug manufacturers shortage, but I think should be more firm in demanding information for its customers like when they are really getting the medication in.

I read a few bad reviews but figured that happens with any business from time-to-time. Yep, we were wrong - the bad reviews are correct.

A team of sloths would have processed our order faster! We placed our order for our dog's pain medicine on December 22 along with a pack of syringes. The syringes were on backorder, however, they assured us the medicine would be sent immediately and there would be no wait for the syringes. They waited for the syringes to come in before sending our order. In the meantime, we had to get an emergency order that cost us an extra $25. When we mentioned this they didn't even offer any sort of a refund or credit. We had to call back and ask to speak with a manager before they finally conceded to a partial refund.

We complained to the Better Business Bureau (BBB) as well because of the of the poor service and outright lies. When the BBB contacted them Entirely Pets Pharmacy claimed we were never a client. We sent the BBB proof. So, save your emails and dates/times/person you spoke to if you choose to do business with them.

Chewy is only a couple bucks more with FAR fewer headaches and excellent customer care. We have learned our lesson and will be avoiding this company like the plague!