On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
EntirelyPets Pharmacy Reviews Summary
The company has garnered a mixed reputation, with some customers praising the affordability and availability of specific pet medications. However, a significant portion of feedback highlights severe issues with customer service, including long wait times, unresponsive communication, and difficulties in processing orders and returns. Many customers express frustration over delays in receiving products, lack of timely support, and perceived indifference from representatives. Overall, while the company offers competitive pricing, its customer service approach appears to be a critical area for improvement, as it heavily impacts customer satisfaction and trust.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Three days after I ordered meds I called for status & that is when I was notified that the med was not in stock & that it could not be shipped to NJ. I could have ordered from another pet pharmacy if I had been notified upon ordering. They did put a pending charge on my credit card, knowing I would not get this order.
The price was good and the delivery was prompt. It saved me a trip to the vet while I was unable to get out.
Shipped items quickly and had great customer service :o)
Half the price as what my vet charged for ear medicine!
Love this company!
I shop almost everything online. These people have by far the worst business ethics. Made multiple errors over and over, and after a month still no attempt to offer any type of service recovery. I just wanted some meds for my dog. What is so difficult about filling a prescription and sending it out in reasonable amount of time? I called and emailed about 10 times in a month and still no resolve... I will be filing a dispute to my CC since they are not making any attempt to refund my money due to their errors.
The prices are great and delivery is quick, I have ordered my dogs medication from here for years. Can't find a lower price on the web.
Great prices and quick delivery. Would highly recommend! Try them out I think you'll be glad that you did.
Ok the web site does have its challenges but the customer service when called is excellent. Faxing the approval request needs to be sure it sends as I've had to call both the vet and entirely pets more than once just to get the fax and approval completed.
First the site did not save my account after I created a password. First time I've ever had that happen on ANY site--I do know how. Then my vet had to keep calling when they did not seem to get her messages. They blamed my vet's fax machine. After two weeks my vet finally got a human and was able to approve it. But this happened right after I had given up and emailed them to cancel the order. A day later I have no idea what the status of this order is--since I have no account I can't look up my order. AAARRRRGGH!
Truly enjoy using Entirely Pets for our rescue fosters, their website is easy to use, they ship fast and offer fair prices.
Easy ordering. Would highly recommend. Contacted my vet and got what they needed will use again for all of my pets needs.
This last order was in stock. The previous two orders were not in stock and waited three to six months before each order was cancelled.
I ordered some Glucosamine supplements for my pup April of 2018. 4-8 biz days promised to deliver. Then an email they were on back order. They didn't show up in time, so I had to find another source. Sent a few emails to inquire, and no response. On June 8,2018 got an email saying order had shipped. I did get the order. Nearly 2 months later. I can't rate negative stars, but will never shop here again.
We received all of the items as ordered. Took about 4-5 days. Originally the Belly Bites were on back order for 2-3 weeks? BUT, they did come with the order. Great! Less expensive than buying in the local pet store, at least for the products I ordered.Our Gordon Setter loves the Large Greenie Bones. Helping with her teeth care! The only downfall was the fact that Entirely Pets did advertise that they would have Pharmacy products for my state. I ordered them along with Greenies etc. but I soon got a call from a CS person saying that we were not approved for pharmacy products in the state of Maine. This was disappointing and even though the CS person apologized(not their fault anyway), management should not have sent our emails advertising pharmacy products to states that are not approved. It is a waste of time for the customer and the company. I had to place a pharmacy order with another company.
Just a little complaint, it seems to take forever to obtain the prescription and get it the medicine in the mail. My vet says they respond quickly to the request.
The price was right, and they were friendly when I called to make sure they had received the prescription from the vet. I will buy from here again.
I appreciate the personal attention that I received! And this is not the first time I have felt that that I was getting personal attention. Finn appreciates it, as well.
Ive found the best prices on this site. Orders arrive quickly. The few times Ive needed to speak to someone, the associates have been very helpful. Im a very happy customer!
Ordered meds 2.5 months ago, and only 6 of a 12 month supply arrived. When I called and followed up several time there was a delay, and each time the phone rep said they are "on the way"... got an email 10 weeks later that they have shipped. Not 1 week, 10 weeks!
I paid for 12 month supply and the vet only approved a 6 month supply. Your system should detect such discrepancies.
EntirelyPetsPharmacy is amazing. They are super helpful and take care of getting my pups prescriptions filled. I just give my vets information and they take care of the rest. Fast delivery as well.
From the business
Excellent products at incredible prices.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members