EntirelyPets PharmacyReviews 389

The meds were the best price per pill that I could find online for my dogs Galliprant tablets. However, the shipping left much to be desired. It took forever to get the pills delivered. Not sure if I'll use this company again.

I ordered my dogs Heartgard off of EntirelyPets Pharmacy I received the correct amount for my one dog but only 1 chew for my other when it should have been 6! I have contacted them several times by calling, emailing and chat. They all said they have corrected the problem and reshipped my missing Heartgard. Well it's almost 2 months now and I have not received my missing Heartgard and we'll now my dog is out of 5 months of his prescription and I'm out $50. I will NEVER order from this site again!

If you need pet meds, prescription or nonprescription, find a reputable company that cares about animals. This is not one!
I ordered 4 different nonprescription items. The BOX arrived on time, with a packing list with each item checked. Unfortunately, the list was not true. Only items 2&3 were enclosed. Item 1 was a flea prevention product, but the wrong item and quantity were enclosed. Item 4 was missing completely.
I immediately notified them in writing, asking for them to respond within 24 hours with their plan to correct their errors. They took 5 DAYS to respond.
They promised to ship the missing items, with a new tracking number to be sent within 24 hours. Over 4 DAYS later, NOTHING heard from them at all. My account showed that shipment of the missing items had not yet even been processed. Over 2 weeks since the original order was placed and nothing!
They should rename their company "entirelypathetic".

I ordered items from this company and received an email that it would be a delayed delivery due to items being out of stock. Sometime went by and I received another email to contact company if I had not received my items. I called and man was very nice but informed me that it would be at least 6 weeks from this date and it was not guaranteed. My biggest issue is they didn't call or email to notify of this long delay. Items were needed and I had to decide to search out another company. I cancelled the order since it was a timely matter. Now to HOPE my money is credited back to my account. VERY VERY POOR CUSTOMER SERVICE in regards to updates on delayed delivery.

Everything super slow. Vet didn't receive rx request - twice? Never had that issue w my vet before... I ordered and paid for two Optimmune and received one. Emails Back and forth, back and forth, slowly. I would respond to their requests immediately (more info, they asked for pictures twice), they would take days. Weeks later they have finally credited the $.

Their Optimmune prices are $12 cheaper than everywhere else, but not worth it. Will Never use this vendor again. I'm returning to California Pet Meds, they're awesome.

Ordered some meds for my dog on 09/14. After not hearing a thing for a week and a half I called to check the status and was told they were waiting on approval from my Vet. I was told they would call again on Mon., but I called mid week and still nothing. Called another time and was told they left a message for my Vet. Called again they finally called while I was on hold, got approval. I'm now two weeks in and they said it would ship the next day. Received an email the following day saying it was on back order. I would never buy a pet product from this company again. Also, the employees on the phone don't seem to care or show much attempt at helping, sound like they are being put out when you call.

I ordered from them to save a bit of money, but now wish I had saved myself the wasted time and stress instead. It took them over a week to receive approval from my vet, despite the fact that she spoke with representatives and left voice mails three times giving approval. I have called them myself one to two times per day for the last week to check in with what is happening with my order and have been told different accounts each time. Today I was told that the approval was just received today and my order would ship tomorrow, which was also what I was told yesterday. Each customer service representative has given me varying, unapologetic, excuses and have offered no solutions. They do not seem to care that this is time-sensitive as my pet has already run out of the medication that I ordered before I knew that the process would take weeks to be resolved, since it has has taken less than a week when I've ordered through other online pharmacies in the past. The advertisements for other products that play constantly while you wait on hold are another fun bonus. Do yourself a favor and order from a different site.

Item was listed as "in stock and ready to ship" when I ordered. Then I get a backorder notification. No one can tell me when the item will be back in stock, and my dog is running out of her current supply. After several days of trying, I finally find out the item was back in stock two weeks later. I was told they are processing back orders and would ship them out within 24 hours. Then they told me it would ship Wednesday, then Thursday, then suddenly on Friday the item is out of stock again. I have email receipts of chat transcripts with agents assuring me my order would ship out, then next thing you know, someone else is telling me something different. Appalling customer service, and I've never seen a business be so completely inept at managing inventory.

I ordered several pharmacy items for and old horse that has been suffering from various ailments a month ago. They are incompetent and offer zero communication to there customers. My vet approved 4 of 5 items I ordered. I was not aware the 5th item was not approved until my order did not show. I then called and explained that I needed the other items ASAP, because my horse was suffering. I also offered to pay extra to expedite my order. I explained in my order that USPS did not deliver to my home address and it would need to ship via FedEx or UPS. They said they would send out me order ASAP. After a week or so, my order did not show. I looked it up and they shipped it via USPS (as I instructed not to do) it was returned. I wrote to Entirely Pets explaining the situation. I never received any response. Today, I called them for the 3rd or 4th time and I discover that the items are not even in stock! NO ONE EVER TOLD ME THE ITEMS WERE NOT IN STOCK, I WOULD HAVE GONE ELSEWHERE WEEKS AGO! The only reason I didn't change pharmacy was because they already had approval from my vet and I thought it would be quicker. THESE PEOPLE ARE INCOMPETENT AND IF YOU WANT TO RECEIVE AN ORDER IN A TIMELY MANNER, GO ELSEWHERE. THIS PLACE IS A JOKE!