EntirelyPets PharmacyReviews 389

Placed order for an in stock non-Rx item a week ago and still waiting for it to ship. Took half a day to finally get through to someone in customer service. She continually talked over me and then hung up on me. I basically was told the item will ship when it ships and I could not cancel the order. Think twice before ordering from EntirelyPets Pharmacy unless you don't mind waiting several weeks to not get your items. And if you do get them you probably wont need them anymore because you went somewhere else.

I have used EntirelyPetsPharmacy before. I have had to stay on top of my order and usually make an additional phone call but receive my order. I tried ordering medication for my dog 2 weeks ago. I had trouble with the website so I called and placed my order with a customer service rep. I was told I would receive a confirmation email by the next day which I did not. I made a phone call and was told they have my order I should get my email within a day or 2. Waited and still nothing. Another phone call, waited 30 minutes on hold, and was told they needed to talk to IT but would call me back in the morning. I waited and when I didn't hear anything by the afternoon I called them again and was on hold for 40 minutes. This time the representative told me I had no order. He was very short with me acting like I didn't know what I was talking about. I will not use them again!

Placed an order for an in stock item and paid for 2 day shipping. My vet called me the same day and said they were contacted by Entirely Pets Pharmacy and approved the prescription. 4 days later my card was charged and order still listed as pending. Took me 3 days after this to get through to anyone at the company about the status of my order. Emails were unanswered, their 1-800 phone # was busy every time I called it, and I waited in a LONG queue for live chat half a dozen times only to be disconnected when my turn got close. I finally got a not busy signal on the phone number and waited on hold for 40 minutes before talking to anyone. They cancelled my still pending order with no questions, but the whole thing feels suspect. In the 3 days it took me to get ahold of anyone about cancelling my order I placed the same order on a different website and have a tracking number for the shipment of my pets prescription.

I ordered some Rx eye medication for my dog. It was about $10 cheaper than other places. That is the last time i try to save a few dollars and use them. I ordered on a Friday. I got charged on my paypal account that same day. It is Tuesday and I have not even received an order confirmation or a receipt for my transaction. I have called them twice and they say my order is "not in the system yet" so i cant even cancel it since there is no order number and they cant find it. He keeps telling me to call back later and it might be in the system. I do not plan on wasting any more time waiting on hold with them! I ended up disputing the charge with Paypal instead so hopefully I can get my money back that way. I had to go to order someplace else since i should have started my dog on his meds already! Ugh. NEVER AGAIN!

Placed an order on 12/2 for standard medication readily available at most stores (Sentinel). Was charged immediately, notified shortly afterward that they contacted my pets' vet. I then had to mail the prescription to EntirelyPets Pharmacy. A week later I received a notification that they had yet to receive my prescription to which I responded to check the mail. I then received a notification of my order for Sentinel for 2 dogs would need to be split because of lack of stock 12/19.

It is now 12/30 of which my pets would take their medication and EntirelyPets has told me that the manufacturer is at fault and they are causing the delay in my product being shipped. I've never had this issue with another online pharmacy. Would hesitate to order from EntirelyPets again or if you were needing the medication in a timely manner.

A shame that a company charges for a product they cannot ship. Seems sketchy to me.

Just got off of the phone, and customer support said that it will still be a few weeks more.

Update: 1/14/2020 I'm still waiting on half of my order of Sentinel. I've been contacted numerous times by a representative that was under the impression that my entire order was shipped. When trying to call the 800 number back and enter the extension, it immediately disconnects the line. (Tried multiple times) Had to contact the rep through email. Unfortunately for my pet, this company still has growing pains.

Update: 1/28/2020 I've contacted support again to ask about my shipment, I've been told this is their highest priority. Still have NOT fulfilled my order.

Update: 2/5/2020 Half of my order has still yet to be shipped. OVER 2 Months! They've went back to one of their original excuses that my prescription needs to be sent over. That's funny, because I sent over the 2 prescriptions and was told the same thing when I asked about shipment. It wasn't until I told them to check their mail that they shipped out 1/2 of my order and told me that the other would be shipped out when in stock.

I ordered the Iverhart Max chews and they informed me that they were backordered and that I could have the soft chews for the same price ($65 for 12 month supply) but when I got the order they charged me $95.95. I was also expecting Braveco flea and tick chews and they were not in the box. I called customer service and they told me they could not help me as the pharmacy was not open and hung up on me. Not real happy and I still have no answers to my concerns and they charged my credit card for $253.61. I will not be ordering from them again. I would give them -5 stars if I could.

I've ordered Solva Ker gel from Entirely Pets Pharmacy, in the past, and have had great service. The problem is that I had to put my dog down in November 4th of 2019 and here we are January 21st 2020 and I still don't have a credit on my account. I have called 3 times and it seems that everyone just "pushes" it on to someone else and nothing gets done! I had tracked this return and it was shipped to Entirely Pets on November 12th at 1:06 p.m. and delivered in their mailbox. Now, I'm waiting for someone to call me back to see what the heck is going on.
THERE IS NO EXCUSE FOR THIS KIND OF SERVICE!

Asked if they price match and reply was yes. Told them what I was looking to buy and from where. Clerk states cannot tell if they are a US company. I go to the website and find all indications that the company is indeed in the US. Explained to the clerk he needs to look more. Done arguing with someone reading from a script, ask for supervisor. He asks why I wish to buy from them if it is cheaper elsewhere. Wow, boy do I feel welcomed. Supervisor looks at the competitors website and says yes I see the price. I tell him they have a discount code which brings the price down lower. He states we cannot honor the discounted price. So first the excuse was cannot tell if in the US only to be followed by we cannot match their discounted price. Thank you, you made my decision easier and made me work harder. I did get what I needed at the price I wanted. Buyers please do your research, there are other competitors out there with the same product, quality and lower pricing!

Repeat client, first time they gave me a good price on my dog's meds. I call 6 months later to fill and they upped their price by $200. I set the order up and ask them to wait a day. I call a day later to complete order and price goes up an additional $126. I ask them to price match Allivet.com and they refuse. I call Allivet.com and they discount the order by $300 less than the first time I ordered from EntirelyPets.

GO TO ALLIVET.COM, PLACE ORDER & CALL IN THEY WILL DESTROY ANY PRICE ENTIRELYPETS HAS GIVEN YOU.