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EntirelyPets Pharmacy Reviews Summary
The company has garnered a mixed reputation, with some customers praising the affordability and availability of specific pet medications. However, a significant portion of feedback highlights severe issues with customer service, including long wait times, unresponsive communication, and difficulties in processing orders and returns. Many customers express frustration over delays in receiving products, lack of timely support, and perceived indifference from representatives. Overall, while the company offers competitive pricing, its customer service approach appears to be a critical area for improvement, as it heavily impacts customer satisfaction and trust.
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Prices were amazing compared to other pet med companies. Ran into a glitch with my seresto collars "needing an Rx" even though they are OTC.
Once I got a rep on phone, immediate resolve, very polite and quick delivery.
Beware, customer service will leave you high & dry if they make a mistake. They sent incorrect dosing pkg of Bravecto for my dog (sent wrong dosage for weight). My veterinarian said they would of never approved the dosage sent. I have been in contact with them for weeks now for a return & I keep getting put off. That is until earlier as week, where they have just stopped corresponding. That's never a good sign for a co. Eap with a $50 order. I can't be throwing that kind of money out the window esp this covid virus & being out of work. Very shady.
Bravecto is available everywhere, so it really comes down to service and price. This is my 1st order at Entirely Pets and they did a darn good job on both!
I am sorry I sent my Rx to this company. My dog needs a chemo drug for cancer and I cannot even get feed back to find out when it will ship after waiting a half hour to call in the order. Should have know since the rep that took my information did not even give me any confirmation number. Terrible company but now I'm stuck. They have my Rx from my vet. It has been more than 24 hours with no confirmation of my order at all.
I ordered something through their website,
After that I called them to confirm my order and they told me that my order is going to take two months because they do not have the product, so I canceled my order and I called them again to reconfirm they cancel it. I bought the product that I needed and a week after I got the canceled order from Entirelypetspharmacy. I called them several times to try to return my order and they told that was impossible. I think this company scamed me and the communication is the worst.
Fast service. Great prices. I checked to make sure I was getting the real Seresto Collar and not a counterfit one.
Always easy ordering. We get Comfortis for our two dogs. Only delay in delivery is having to confirm prescription with our vet. Usually get our order within a week and the credit card is not charged until the product is shipped. Thank you for continuing to provide good product and service.
My terrier mix has Addison's & epilepsy, is on phenobarb so the denamarin helps reduce the negative effect on her system. I can count on EP.COM to quickly ship her meds in time! HUGE RELIEF! TY TY TY
I was charged for the products I ordered immediately - never received an order number or the product! When I called in the person answering the phone was very rude and hung up on my when I explained my confirmation email did not have an order number. Of course, that is the only way should could look up why I haven't received it. I also emailed the customer service who said they would get back with me which of course they never did. I will never recommend this company!
I ordered Hydrogen Peroxide 1 gal for $14. They confirmed my order but then HELD it from shipping while they raised the price to $69! Now they are out of stock. This was very deliberate price gouging move since they were selling stock on hand while screwing people during a national crisis. Please consider if these are the kind of people you want to do business with in the future?
Worst online pet pharmacy ever. Do not use them. Got a defective product. Have spent over an hour and a half on the phone talking with 3 different agents and still no resolution. Each saying it is in process. On hold each time for 20 minutes and then disconnect and then call back and another 15 or more to get someone. THE WORST
I am in the veterinary world and I have never dealt with such incompetent people. They are useless, unable to fill basic prescriptions. They have no communication with the client. I will NEVER use them again and will tell all my clients the same.
It really works. As soon as it is put on ears they start dying. Just follow recommended usage. And clean ears good in between doses.
I ordered two items from this company on March 6,2020. I haven't received my order and have made several attempts at following up. You have to hold up to 45 minutes before anyone talks to you. My UPS tracking indicated yesterday the product was being returned to sender due to insufficient address. One of my 30 minute hold phone calls was to correct the address. I sent two emails with my correct address, still was shipped with just my city and zip. How could they possibly ship out a $70.00 order like that? Today the CSR talked over me the entire time and wouldn't listen to a word I said. I'm thoroughly disgusted and will take this to FB and The BBB. Please don't order from this company. This isn't over yet but I'm sure they will learn they messed with the wrong person.
I got my order quickly and it was complete with no errors. Exactly what I wanted. I have recommended to a friend already.
Ordered in January and card was charged; product has never been shipped though I've emailed several times. Finally asked them to cancel the order and credit my card. No reply.
Nice to have automatic reorder for flea protection. I don't have to set a calendar reminder among all the other things on my to do list.
Great product for controlling fleas! I was able to obtain this product at Entirely Pets at a much greater savings than if I purchased through my veterinarian. Would definitely recommend!
I am so disgusted with this company. I've been waiting since March 7th for my pets alcohol shipment. Entirely Pets sent me an email saying it was shipped and on the way. I called today March 17th and it was not shipped. I could have ordered it from another company but it is no longer available. They lied to me and now I have no alcohol for my pets cleaning. Don't buy from this low rate company. Their customer service is horrible and they do nothing for you. Just disgusting!
From the business
Excellent products at incredible prices.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members