EntirelyPetsReviews 638

I'm impressed because my Azodyl came still cold and extremely well-packed, surrounded by several ice packs. I live in Singapore and the journey from the USA must have taken days. Thank you.

Purchased over $ 500 at EntirelyPets.com including 3 Kong SafeStix PF2 that are long items... in order to get these 3 long dog toys into a very small box THEY BROKE EACH ONE INTO TWO PIECES! They never called me back and received ZERO help on all of my emails! DO NOT SHOP WITH THESE PEOPLE, THEY HAVE ZERO CUSTOMER SERVICE - I WAS AMAZED!

No one answered me back by phone or email about a refund after numerous attempts. Avoid this company.

Ordered 5 packages of Smart Sticks dog treats told to allow 8 days for shipping. Received no information then a notification that product was discontinued (NOT) only good thing was they did issue a credit to my charge.

Have ordered several products for my dog from this site. Deliveries are prompt with no hassles. Highly recommened!

Entirely pets is the only place to have the brand/flavor of wet cat food in stock, and at a lower price. Ordering, delivering, all went smooth.

I place an order on 12/31 for several dog toys. Days turned into weeks and I had no updates about this order. I email after a couple of weeks to inquire about what's going on. No reply. A month after placing my order, I get an unexpected package from Healthypets which turns out to be my order from Entirelypets, but only part of it. The following day, I get an email saying my order has been cancelled, followed by an email saying my order has been shipped with the tracking info for the package I received the day before. I give them credit for refunding me for the unshipped items but why does it take a MONTH to receive my order? And when I look on their site, it appears the items they canceled and did not ship to me are in stock and can be ordered. So their online inventory is completely unreliable on top of the lack of customer service and snail-paced shipping.

I ordered trp-tri cox soft chew for my dog. My Order arrived early. Entirely pet make it easy to order from.

I am still waiting and I placed it on 11/23. They wanted me to call so I will tomorrow! I don't know how this helps them find my order but GOOD LUCK

Ordered vaccines for young kittens and had to pay the vaccine shipping fee. That was fine, but what you don't know if they won't tell you if an item is out of stock. I had to call them to get an update. They said they would expedite my order. I waited a few more days, but it still hasn't shipped. I emailed them, but didn't receive a response. I waited a few more days and emailed them again. That time I informed that I believed them to be a scam and that I will take legal action. Of course they responded that that message and asked for my order number. Afterward I received an email from FedEx notifying me of an overnight delivery. Entirely Pets responded afterward and informed me that the item had been out of stock and was now being overnighted to me. I find their excuse very convenient for them and I believe it was not true. If it came into stock, why would it require my communication to prompt shipment. I finally received the vaccines I needed.
Do to this and a previous order with similar shipping & stock issues, I'll spend a few dollars more and go elsewhere.

Great product and fast shipping!
Recommended for those who want to get this and unavailable in your country.

I always buy probiotics from Entirely Pets. Items from Amazon are often sold by small merchants of questionable sources! I trust that this company stands behind what they sell. The price is great too!

My longhair kitty loves his Petromalt and I had not been able to get it from my pet shop for months. I was so grateful when I was able to find it through Entirely Pets

I've been getting meds from Entirely Pets for years without issue. Recently I tried to use a $5 off coupon they sent me. It had no restrictions and was not expired. Upon checkout it said the coupon was not valid so I started a chat with a customer service rep. They informed me that the coupon could not be used for pharmacy purchases even though it did not say that on the coupon. After much back and forth, the rep said to place my order then either call or chat and the coupon would be honored. Well, they still wouldn't honor the coupon, one customer service rep even asked me to take a picture of the coupon and send it to them which I refused to do. I told them to cancel my order, looked some place else and found the med for cheaper. TERRIBLE customer service! For $5 they lost a long time customer.