EntirelyPetsReviews 638

My order was cancelled after waiting several days to get tracking info i decided to call to find out about my order just to hear that what i ordered they did not have in stock. Which wouldve been nice if someone there would have contacted me. At which time i told them if its not avail to cancel the order which they did but its been 2 weeks and im still waiting for my refund. Very unhappy with my experience.

I ordered a product and used PayPal. Thank God. Apparently it was on back order which I found out when I inquired about it. They said it would be a week or two. I waited but received no product or shipping info. When asked again they said still on back order and I could cancel with a refund. I told them to cancel it. I received no refund from them. When I emailed they stated they were having problems and I would get the refund in the week. Still no refund. I emailed again and no refund. I had to escalate the problem with PayPal to finally get me refund over a month and a half after ordering.

I have ordered from them several times and I am always satisfied. I get my orders in a timely manner and will definitely order from them again.

I needed an ongoing supply of an antibiotic for my cat. They contacted the vet for the prescription and shipped to me quickly.

I made a purchase with a discount code EntirelyPets offered and a $10 gift card. During check out, there were 2 fields for discount code and/or gift card #. After I entered them, the checkout page was updated to reflect the correct total. However, my real charge was NOT the same as what was shown on the checkout page -- the $10 gift card was not counted.

I chatted with their agents twice, sending them the screen shots of the checkout page, but was told there is nothing they can do because they "can" only "honor" 1 discount.

First of all, why is a gift card considered as "discount" is beyond me.

Second, there should not be 2 fields offered if only one will be accepted. Definitely they should not have "accepted" status.

Third, which bothers me the most, why was I shown a total with both taken into calculation then charged a different amount?

Fourth, even after I pointed out the errors of their system, there is still "nothing" they can do? Really?

Please stop ripping your customers off and "honor" the price you gave during the checkout process.

Pretty good pricing but rewards program needs to coordinate w/their other/affiliated pharmacy site. Their pricing is good but it is confusing which site you are on. If you earn rewards with one entirelypets site, it does not show on the other. The program is also not great because it only allows you to spend an award if not using another promo or discount (not like true cash earned), so the rewards are really a glorified coupon program and nothing more.

Delivery on the joint product I ordered took quite long (maybe 10 days).

I've ordered 2 of 24 Redbarn Mini Bully Barbell (24 pack)
Qty: 2
$46.99 each and they only sent me 1 box and when i called, they are saying i only ordered 1 and paid Subtotal: $93.98
Shipping Type: Ground (4-8 Days)
Shipping: $0.00
Tax: $0.00
Order Discount: $-14.1
Order Total: $79.88
They are saying i paid 79.88 for 1 box of bully barbell when i told them it was supposed to be 2. They said no and can't help me. So i paid 79.88 for 1 box. That's insane.