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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Great experience with helpful people and easy return process.
The morning of being in a car accident, due to someone not yielding to the only stop sign for them. Seeming my vehicle a total loss, enterprise came through fast and the process very easy. The youngman that helped me, was kind, respectful and showed empathy and made light of my situation. Enterprise Flagstaff along rt 66, will be my go to if I ever need a rental again. Thank you all!
Thank you for sharing your experience. We’re glad to hear that our team was able to assist you, and your kind words about our staff mean a lot to us. We look forward to helping you again in the future. - Lisa
Not happy with the fact that I had to return my vehicle 55 miles from my home when I had an Enterprise store 20 miles. I was told it would cost me $125 if I did not bring it back to the original store after renting for approximately 6 weeks. I will shop another rental company in the future.
Thank you for your feedback, Darrell. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Phenomenal service phenomenal people phenomenal phenomenon
Thank you for your kind words. We’re glad to hear you had such a positive experience. - Lisa
Perfect. Fast, efficient, professional. I highly recommend.
Thank you for your positive feedback, Eileen. We're glad to hear that you had a fast and professional experience. Your recommendation means a lot to us. - Lisa
Tyler and Sam truly saved our vacation. After our original reservation couldn't filled by another enterprise location (and we were lied to by that location) we called around to other locations, where we met Sam. With the help of corporate reservations we were able to transfer our res to the new location (1650 General Booth Blvd Ste 107, Virginia Beach, VA *******). Tyler and Sam were there to greet me upon my arrival. They explained that they were cleaning the rental. This worked great as it allowed time for my son to get a haircut next door. Sam made sure the check out process was smooth and quick.
Thank you for sharing your experience, Steven. We're glad to hear Tyler and Sam made such a positive impact. We appreciate your kind words and hope to see you again. - Lisa
Fast, efficient service both pickup and return. Would definitely use in the future
Thank you for your kind words, Richard. We're glad to hear that you had a fast and efficient experience with us. We look forward to assisting you again. - Lisa
Thank you for your kind words, Jill. We're glad to hear you had a smooth experience with us, and your recommendation means a lot. - Lisa
My experience was great, the agent Christina was excellent very helpful and professional, kept a smile on her face, the entire time
Thank you for your wonderful feedback, Mary. We're thrilled to hear that Christina provided you with such excellent service. - Lisa
Enterprise team, I want to thank you all for the super-service the Enterprise Associates have rendered. I want to specifically highlight Mr. Ty, who works at the Enterprise in Martinez, GA. During my visit to pick up my reservation, which was on 6/07/25, Mr. Ty was interacting with a client who had a plethora (a lot) of questions and concerns. During Ty's engagement with the client, he displayed a great deal of professionalism by politely answering all of the client's questions and also reassuring the client of doing business with a stand-up company. Ty's actions signify the definition of going above and beyond towards providing superb customer service! From my personal point of view, the Enterprise corporation have a true MVP who will lead the company to success!
Thank you for your kind words. We're thrilled to hear about your positive experience with Ty and the team. It's great to know their professionalism made a difference during your visit, and we hope to see you again. - Lisa
Good evening excellent service from all employees. Each one I give 100 stars there because there attitude was straight up. There customer service 100 and that is 10 🌟💫🌟🌟🌟🌟🌟🌟🌟 for each one thank you.
Thank you, Sherrie, for your kind words about our team's service. We are thrilled to hear that our employees made such a positive impression on you. - Lisa
Was a great experience and the customer service guy (sorry forgot his name) was awesome!
Thank you for your wonderful feedback. We're thrilled to hear that you had a great experience and that our team made a positive impression. - Lisa
Great. All very great. Thank you so very much for all you do. Keep up the good work.
Thank you for your kind words, Shirley. We're glad to hear you had a great experience. - Lisa
I couldn't ask any better for a rental car dealer as Enterprise rental they're so pleasant kind and concern for their customers and that's a great feeling to know they're behind you as well
Thank you, Francis, for sharing your positive feedback. Your satisfaction is our priority, and we appreciate your kind words. - Lisa
I rented a vehicle from enterprise and the employee Kyle was such a big help made my experience so easy and wonderful!
Thank you for your kind words, Kealoha. We're glad to hear that Kyle made your experience enjoyable and easy. - Lisa
Personnel was friendly- car choices were limited, but it was after a holiday
Thank you for your feedback. We're glad to hear you had a positive experience with our team, and your input helps us improve our services. - Lisa
I usually have no problem renting from Enterprise but this time it was I had no explanation but I didn't get my deposit back
Thank you for your review, Vergie. If you can provide a few more details, we’d be happy to look into this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lisa
Enjoyed the experience looking forward to my next rental
Thank you for your positive feedback, Ratliff. We're glad to hear you enjoyed your experience and we look forward to seeing you again. - Lisa
They always deliver. The company representative are well trained and always polite. The vehicles are always clean. I only had one bad experience with there vehicle. And they they took care of that immediately. Steve the return manager at the airport in Detroit. I don't know his last name. If you ever have a problem with your vehicle, I hope he's on duty. Thank you Enterprise. And thank your staff.
Thank you, Karl, for your kind words and feedback. Your satisfaction is important to us. We appreciate your loyalty and we look forward to seeing you again. - Lisa
Great service, nice car, hassle free experience. Overall I am totally satisfied with my rental.
Thank you for your feedback, Michael. We're pleased to hear you had a great experience and enjoyed your rental. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback, Patricia. We're glad to hear you had a great experience and found our team helpful. - Lisa