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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Excellent It started with making the reservation and continued til the car was returned
Excellent customer service and convenient location
Thank you for your kind words. We're glad to hear you had a great experience with our customer service and found our location convenient. - Lisa
Very pleasant and smooth experience. Have spent may years dealing with scrappy rental companies. You just got a customer for life. The gentleman at the counter was AMAZING. He does his job well. Thanks again
Thank you for your kind words, John. We're thrilled to hear you had a smooth experience. Our team works hard to provide excellent service, and it’s great to know it made an impact. We look forward to seeing you again. - Lisa
Wonderful customer service wonderful team and I appreciate the leadership that this place has
Thank you for your kind words, Steven. We're glad to hear that our team's customer service and leadership made a positive impression on you. We appreciate your feedback. - Lisa
Great customer service, in and out quickly. I took away a star because the car was not clean on the outside and the inside wasn't completely clean. Also was expecting a different type of premium suv because when booking it states premium suv but does not breakdown they have 2 different types of premium suvs. Should be more transparent.
Thank you for your feedback, Shantrell. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Staff were friendly and professional. The vehicle was clean and in good working order. The process from pickup to drop-off was very smooth and efficient.
Thank you for your kind words, Jason. We're glad to hear you had a smooth experience and enjoyed our friendly service. Your feedback motivates us. - Lisa
Best rental car place. Excellent customer service. Brockport location is very nice and clean. Very good with any questions I had.
Thank you for your wonderful feedback, Gina. We're thrilled to hear you had a positive experience and that our team was able to assist you. - Lisa
I was very pleased overall with my experience with Enterprise - mo was extremely helpful and pleasant while helping me set up my rental when i would need it after an accident- Vladamire picked me up from the auto body site and he was very friendly and explained everything i needed to know about the car and gave me his card should I have questions - the car was clean no odors - all in all a 10/10 experience
Thank you for sharing your positive experience, Marlene. We're glad to hear that Mo and Vladamire provided exceptional service and that you were satisfied with the cleanliness of your rental. Your feedback means a lot to us. We hope to assist you again in the future. - Lisa
I would try to avoid this location at all costs. But if you like being inconvenienced, this is your spot.
We're listening and would like to know more, Fkay. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Personnel is always friendly, the vehicles have been great with no issues for the entire rentals, and I think it's worth the value.
Thank you for your kind words, Jeffrey. We're glad to hear that our team and vehicles met your expectations. Your feedback on value is much appreciated. We look forward to welcoming you back. - Lisa
The staff is always nice and as accommodating a possible!
Thank you for your kind words, Jose. We appreciate your recognition of our team's effort to provide excellent service. Your satisfaction is important to us, and we look forward to welcoming you again. - Lisa
Easy to arrange rental. Pickup service was great. Friendly, great service.
Thank you for your positive feedback. We're glad to hear you found the rental process easy and enjoyed our pick-up service. - Lisa
Very professional, vehicle clean, checked vehicle over to make sure there were no dents or damage, explained the procedure for start and stop.
Thank you for your kind words, Willard. We strive to provide a professional and thorough experience, and we're glad to hear that you found everything to your satisfaction. Your feedback is appreciated. - Lisa
Very professional service and comfy yet fuel efficient ride. I will definitely be a customer again.
Thank you for your kind words, Enemencia. We're glad to hear you appreciated our professional service and found the vehicle to your satisfaction. We look forward to welcoming you back for your next rental. - Lisa
I had good experience, will enterprise the staff and workers.They are very nice and friendly 😊.
Thank you for sharing your positive experience, Tonya. We're glad to hear that our team made a great impression. Your feedback is appreciated. - Lisa
Staff is super friendly, caring, kind, and very helpful. The process is quick and easy. Never have any issues. Love them
Thank you for your kind words, Joe. We're thrilled to hear that our team's friendliness and efficiency make your experiences enjoyable. We look forward to assisting you again in the future. - Lisa
It was excellent. The only issue was not being able to return the one way rental on the next day. Enterprise availability said I could only return it 4 or 5 days later so I had to pay a whole lot more money for the one way rental.
Thank you for your feedback, Carry. We’re glad you had an excellent experience overall. We’re continuously working to improve our services, and your insights help us improve. - Lisa
MY EXPERIENCE WAS EXCELLENT FROM MY ONLINE RESERVATION TO MY PERSONAL EXPERIENCE IN PERSON EVERY SINGLE PERSON WAS VERY GREAT IN HELPING ME WITH MY RENT-A-CAR EXPERIENCE THANK YOU VERY MUCH I GAVE FIVE STARS
Thank you for sharing your excellent experience, Suzanne. We're glad to hear that our team made your reservation and in-person visit enjoyable. Your kind words motivate us to keep providing top-notch service. - Lisa
The agent was very busy, treating everyone with a very calm, pleasant demeanor. Also, with me, I couldn't have asked for better service, than he gave, both on the first time in, at the rental, to the return. The service man, was also very pleasant. Thus location, Gainesville, TX is a 10 out of a 10!
Thank you for sharing your positive experience, Billie. We're glad to hear our team provided you with excellent service during your visit. - Lisa
I received an exceptional service with a good Customer relations.
Thank you for sharing your positive experience, Francis. We're glad to hear you received exceptional service. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Tom. We're glad to hear that your experience, from reservation to return, was excellent. - Lisa