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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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The smoothest and easiest process to renting a vehicle, and the options are great as well!
Plus member, renting monthly for about 17 months, but rewards are not showing in my account. Very disappointing
Thanks for your comments, Shafizadehroshani. If there is anything we can do to help, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information and reservation or rental agreement numbers. Thank you. – Lisa
Staff was friendly and accommodating. It was easy going thru my insurance for the rental process.
Thank you for your feedback, Melissa. We're glad to hear our team made your rental process smooth and enjoyable. Your experience is important to us. - Lisa
Our personal vehicle had mechanical difficulties. Within an 1 1/2 hrs we were back on the road in our rental car. Thank you Enterprise!
Thanks for sharing your experience, Paul. We're glad to hear you were back on the road quickly with our rental service. Your satisfaction is our priority. - Lisa
Always nice to be recognized as frequent renter... great service good cars. Did i hit 50 characters yet?
Thanks for your feedback, Brett. We're glad to hear you appreciate our service and selection. Your loyalty means a lot to us. - Lisa
You won't get the car you reserve so be ready to be disappointed.
We're listening and would like to know more, Brandie. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
Whenever. I had a problem the staff assisted me to resolve it in a timely And professional manner. If I wasn't happy with a certain car they exchanged it without extra cost to me.
Thank you for your kind words, Mary. We're glad our team was able to assist you effectively and ensure your satisfaction. Your experience is important to us. - Lisa
I'm happy with 98.9% of my experiences with location agents. Rental cars have been good, overall.
Thank you for your feedback, Donita. We're glad to hear you’ve had positive experiences with our team and rental vehicles. - Lisa
Excellent staff. Professional and very knowledgeable. They got me in and out quickly. The car was clean and fueled and ready to go.
Hi Jim, thank you for your kind words about our staff and service. We always aim to provide a smooth experience, and we're glad to hear you were pleased. - Lisa
Great service Great price and nice ride. It' refreshing to see customer service and satisfaction at the top of the list.
Thank you for your kind words, Frank. We're glad to hear that you enjoyed our service and found value in what we offer. Your satisfaction is important to us. - Lisa
We rented a van with very little mileage! Lovely car although was a gas guzzler
The staff at enterprise made everything very easy and pleasant
Hi Beth, thank you for your kind words and feedback. We're glad you enjoyed the van and found our team helpful. We hope to see you again. - Lisa
Great experience from pickup to drop off and the text checking in on us in between.
Thank you, Susan. We're glad you had a smooth experience from start to finish. - Lisa
Amazing. Always on point every time. These guys show everyone stellar customer service and are always willing to work with everybody.
Thank you for your kind words, Evan. We're glad to hear that you appreciate our customer service and dedication. Your loyalty means a lot to us, and we look forward to seeing you again. - Lisa
Reserved a van for a cross country trip with an elderly passenger and his belongings. The Enterprise pickup location didn't have one for us even though we had reserved it several weeks earlier. They offered us a Dodge Durango as a replacement, instead of securing a van from another location. The Durango is nothing like the van we needed. We had to accept the Durango, because Enterprise refused to help us get the van, and we needed to get our trip started. We had to leave some items behind, because the Durango wasn't large enough, and our elderly passenger was very uncomfortable for the 2-day trip. Overall, just a really bad rental experience that could have been avoided if Enterprise had held up their end of the reservation agreement.
We’re disappointed to hear your experience, Mark. Our offices try to plan accordingly but sometimes events outside their control can lead to a situation where certain vehicle classes are not immediately available. We would like to address this with you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your reservation or rental agreement number and contact information. Thank you. – Lisa
Great management team and customer service focused.
Thank you for your feedback, David. We're glad to hear you appreciate our management team and customer service. - Lisa
No instructions for operating the options, no CD player and ride was rough and noisy for a Chrysler product.
Thank you for your feedback regarding the vehicle, Ronald. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Good service and reliable vehicles.
Good availability even on busy days.
Clean vehicles, low mileage.
Courteous staff. Good follow up.
Thank you, Mohammed, for your kind words. We’re glad to hear you had a positive experience with our service and vehicles. We hope to see you again. - Lisa
The friendly and professional staff members always make renting a car a seamless and efficient process
Thank you, Renae, for your kind words about our team. We strive to make every car rental experience smooth and enjoyable. - Lisa
The car was filthy. I got no instruction on how to use Apple Car Play, Adaptive Cruise Control, Lane controls. You could have done a much better job
Hi Joe. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Good initial service, but I don't like being charged for services I did not ask for. I tired returning the car but there is no key drop off. I dropped off the car at their lot and did not use it. This is 2025, how can there be no key drop off box. Therefore, I was charged for the entire memorial days weekend, plus Tuesday.
Thank you for your feedback, Peter. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Marcus, for your kind words. We're glad to hear that you found the rental process smooth and enjoyed our options. - Lisa