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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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I was very happy with my rental from enterprise. Everyone was very helpful and kind.
Staff was very polite and courteous.
Car was clean and ready when scheduled.
Car functioned perfectly during whole trip
Thank you, Linda, for your kind words. We're glad to hear that our team provided excellent service and that your car met your expectations. Your satisfaction is important to us. - Lisa
Renting with Enterprise on East Parrish Avenue, in Owensboro, Ky was a great experience. The employees were Amazing! They were all very kind, helpful, and professional. They made the whole process easy for me. I loved the car I got as well! It was very clean, smelled good, and drove excellent! Also, returning the car was simple too, using the Dropbox. I would definitely recommend them to anyone needing to rent a vehicle. I plan to use them again in the future. Thankyou!
Thank you for your wonderful feedback, Odessa. We're thrilled to hear that our team in Owensboro provided you with a smooth rental experience and that you loved the car. We look forward to seeing you again. - Lisa
My experience was the best ever everyone at enterprise were very helpful and I loved the upgraded vehicle I got very roomy and comfortable
Thank you for your kind words, Cynda. We're thrilled to hear you had a great experience and enjoyed the upgraded vehicle. Your satisfaction is our priority. - Lisa
Awful horrible didn't have the car we reserved days prior. Another location sent people to pick up 4 vehicles from our location which left our location short handed on vehicles for there reservations. And this isn't the first time it's been this way for years and is horrible experience and had to settle for very small car instead of what we reserved. And never is enough vehicle stock at our location
We're listening and would like to know more, Kelli. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement numbers and the details. Thank you. – Lisa
Everything went very smoothly picking up our rental car. Everyone was very professional
Thank you, Marylou, for your kind words. We're glad to hear that your experience was smooth and that our team provided professional service. - Lisa
Fast, easy, cheap, and very good service. Pickup is quick and delivery is just as fast. The guys are very friendly.
Thank you for your wonderful feedback, Emilio. We're glad to hear you had a great experience with our team. Fast service and friendly staff are what we aim for. - Lisa
Very clean and professional appreciated Isaac for changing my pick up and drop off time the day before help me get on the road early and the SUV crossover I was hoping for
Thank you for your feedback, Justin. We're glad to hear that Isaac was able to assist you with your pick-up and drop-off times, and that you enjoyed the SUV crossover. We hope to see you again. - Lisa
Professional and courteous! Would choose Enterprise for our next outing!
Thank you for your kind words, Leah. We're glad to hear you had a positive experience and look forward to seeing you again. - Lisa
Friendly fast and affordable.
An overall great experience would highly recommend.
Thank you for your kind words, Charles. We're glad to hear you had a great experience with us, and your recommendation means a lot. - Lisa
Great staff, very friendly, efficient, professional and knowledgeable!
Thank you for your kind words, Heather. We're glad to hear that you had a positive experience with our team. - Lisa
This experience was truly outstanding from start to finish. As someone who travels extensively, I can confidently say that the Chardon Enterprise branch sets the gold standard. It was my first time working with Nick, who was fantastic, and as always, Allison delivered exceptional, world-class service. Their dedication to excellence is unmatched.
Thank you for your kind words, Brandon. We're thrilled to hear that Nick and Allison in Chardon provided you with exceptional service. Your feedback motivates our team to keep delivering outstanding experiences. - Lisa
Car was difficult to drive when changing lanes pulling so u felt u didn't have control
AC was in and out during 90+ weather
Thank you for your feedback, Vicki. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Great customer service. Will be renting from enterprise again.
Thank you for your kind words, Ashley. We're glad to hear you had a positive experience and we look forward to seeing you again. - Lisa
Both representatives—at pick-up and drop-off—were extremely helpful. They went above and beyond to make sure everything was taken care of. When I had a question about the drop-off, the staff member immediately stepped in and handled it without hesitation, even helping us get where we needed to go in an area I was unfamiliar with.
The car was perfect, and we had a great time in Colorado—a lot of that was thanks to Enterprise. Appreciate the outstanding service.
Thank you, Karyn, for your kind words. We're thrilled to hear that our team was able to assist you and enhance your experience. We appreciate your feedback and hope to see you again. - Lisa
Excellent Customer Service, Very professional car rental establishment. The entire staff is friendly and knowledgeable. Thank you very much!
Thank you, Zipporah, for your kind words about our team. We're thrilled to hear you had a great experience and appreciated our team's professionalism. Your feedback motivates us. - Lisa
My car insurance sent me there for a rental while my Prius was in the shop. I was told I'd get a like car. I called ahead when I got there was told all they had available for me was a Nissan Rogue. I would have chosen another location had I known that. The car was much too large for me, had a couple bad blind spots, and was a gas GUZZLER!
Thank you for your feedback, Jill. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Very professional & efficient service. The quality of the car given to me was of the same category as my own car which was in the body shop for a few days. Very impressed with the service - i feel its much improved than what it was even a few years ago.
Thank you for your feedback, Rubal. We're glad to hear that you experienced professional and efficient service, along with a quality vehicle. Our team is dedicated to continuous improvement, and it's great to know we're meeting your expectations. - Lisa
The service is exceptional, going above and beyond to satisfy my needs
Thank you for your kind words, Norman. We're glad to hear that our team exceeded your expectations and provided exceptional service. - Lisa
No rental cars available when you need them. Were told one location had one reserved but when we drove there, they didn't have the car. We had to wait several days for an available car.
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation number and the details of your experience. Thanks. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Elizabeth. We're glad to hear our team made your rental experience enjoyable. - Lisa