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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Professional and friendly service. Easy pick up and return. Attentive to my needs. My vehicle was upgraded and that was an added bonus. The corporate rate made it affordable for me as well. Thank you!
Exterior of car was filthy and interior had a smell and tire had slow leak. Had to rent due to car accident and had to deal with a lot …exchanging the car for a new one was not something I had time to due or would expect to have to do, called customer service but received no satisfaction.
I dealt with Joel Kukulu in Fort Lauderdale. He was awesome. Very professional, knowledgeable, and at the same time personable. The next time I need to rent a car, he's the first person I'll see. I had a great experience.
Dirty, smelly, beat up car. I was in a rush to get to work so I had to take it! I would say that the staff were very polite and professional.
Definitely will always rent from Enterprise great guys, great rental can't say enough- thank you Jeff and Ben for easy extensions!
Moe at the Saugus (Route 1) location delivered an outstanding experience from start to finish. He was proactive, professional, and extremely easy to work with. From the initial call, he set clear expectations, communicated transparently, and made the entire process seamless.
What stood out most was his level of attention and follow-through. He coordinated everything efficiently, accommodated my schedule, and ensured the vehicle was ready to go upon arrival. The team was equally sharp—prompt pickup, a clean and well-prepared vehicle, and a thorough, professional walk-through.
There was also a moment of timing that really speaks to the level of service here. I had a specific need, and by chance the exact type of vehicle I was hoping for became available right when I needed it. Whether you call that luck or good coordination, Moe recognized the opportunity and made it happen. That kind of awareness and execution makes a difference.
Moe also went above and beyond in terms of customer care. He took the time to answer questions, offered helpful guidance, and made sure I felt confident throughout the process. That kind of ownership and service mindset is rare.
Overall, this was a smooth, well-run operation led by someone who clearly takes pride in doing things the right way. I would not hesitate to work with Moe again or recommend this location to others.
Five stars.
Great customer service. Was in and out of the airport after my arrival and on my way. Check in was easy, quick, and convenient.
Everything went smoothly. Enterprise picked me up from the repair shop where I left my car for and drove me to their lot to get my rental car. There was no compact available the size of my own car, but I was happy with a smaller vehicle. I was able to leave my rental car at the repair shop when I picked up my restored car.
Great experience. Quick easy ride from airport to car.Employee was great! Explained returning the car during off hours perfectly. Would rent from them again.
The Enterprise Team in South Plainfield makes you feel like family, not like you're just a number. Extremely knowledgeable and friendly. Great job!
Alisha, Kyle, and Jayla at this location are the best. Super easy to work with, great to talk with, and an absolute pleasure to deal with! I'm so happy, as a long time renter from this location, that you cleaned house and brought these folks in as I was about to walk as an Enterprise customer!
Excellent service, car was nice & clean. The lady who dealt with me I do not remember her name has a very nice personality, very courteous & explain everything very well.
Thank you for the wonderful feedback, Olga. We're glad to hear you enjoyed the experience and found the car to your liking. Our team takes pride in providing clear communication and a friendly atmosphere. We hope to see you again. - Lisa
Enterprise has an exceptional staff of professional, caring people! I was grateful to find out I could get a ride back to my home after I turned in my rental car - a value-added option. I am usually a nervous passenger, preferring to drive myself, but Annie was a fantastic driver! Many thanks to the Enterprise team for an exceptional rental experience!
Thank you for your wonderful feedback, Eileen. We're thrilled to hear that our team made your experience enjoyable. Hope to see you again. - Lisa
Car was filthy, windshield and car covered in dirt and bird droppings. Windshield wipers didn't work well and it was sprinkling. Driver's car seat was stained. Other than that, the car worked well for my needs. Even though it ended up costing me a little bit more than I anticipated.
Hi Roberta. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I appreciated the fact that selecting the car was very easy, and dropping the car off, was even more so when I was finished with it.
Thank you for your feedback, Charlotte. We're glad to hear that you found the vehicle selection and drop-off process easy, as we strive to create a hassle-free experience for all our customers. - Lisa
The car was very smoke filled had to purchase air cleaner and deodorants just to get in the car. All else was great a lot of road noise
Hi Gary. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Very friendly and efficient staff.
Very nice and clean car. Easy and quick check in and check out.
Thank you for sharing your experience, Jo-Anne. We're glad to hear that our team made your visit enjoyable and that you found the car clean and the process quick. - Lisa
It started with another rental company recommending them when they themselves couldn't meet my needs. Enterprise requires a lower deposit than where I originally went & that's what I needed. More wiggle room so that I could afford the rental, the deposit, the gas & all the other expenses required for my last minute trip out of town for a family emergency. Then, after arriving at enterprise. Not only was the whole thing affordable, but the customer service was spot on. They really made sure I had the car that I needed, that it was clean and all fueled up. They got me on the road with little to no fuss. When I needed to stay an extra day where I was out of town, extending the rental period was just as seamless and hassle free, no questions asked. Upon my return, naturally my stuff was everywhere in the car. Did they hassle me? Did they make me feel pressured & in a rush? Absolutely not. We finished my return so that I wasn't being charged for any extra time snd they allowed me to take my time & get everything out without having to just throw it in my car... which would have just created a stressful situation when I arrived home. They took the extra worry and stress away so I could focus on family and they did it at a price that didn't break the bank. Thank you for everything! I'll be a returning lifetime customer. Why 4 stars?
Because there's always room for improvement. I would say that making loyal customer discounts and bonus rental rates an easily obtainablething would be the 5 star icing on the cake. 😉
Thank you for sharing your experience, Kimberly Ann. We're glad to hear that our team made the process affordable and stress-free. Your feedback is appreciated, and we look forward to seeing you again. - Lisa
Service was fast and he was very nice and helpful the office was clean and the bathroom they give you a choice to choose your car for a little extra
Thank you, Amy, for your kind words. We're thrilled to hear you appreciated the fast service, our friendly team, and the option to choose your car. Your business means a lot to us. - Lisa
People are always nice and respectful and very helpful
Thank you, John, for your kind words. We're thrilled to hear that our team has made such a positive impression, and we're looking forward to seeing you again. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your fantastic feedback, Todd. It's great to hear that Alisha, Kyle, and Jayla make your experiences enjoyable. We're committed to providing excellent service and your loyalty means a lot to us. - Lisa