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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The Whole Team at Enterprise in Gilroy is AMAZING! They Treat You as Family & Welcome You with a SMILE :)
The manager needs to be a district manager for Enterprise. He is top notch. The best service J Nobles has had at Enterprise.
Thank you for your kind words. We’re thrilled to hear you had such a positive experience. - Lisa
Stellar performance in Asheboro, on time, emailed and texted me, stayed in contact to make sure I had no problems
Thank you for your kind words, David. We're glad to hear that our Asheboro team kept you informed and ensured a seamless experience. Your satisfaction is our priority. - Lisa
Strong Marijuana smell in the vehicle. This vehicle should not have been in the rental rotation.
Hi Jose. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Always great friendly customer service and great prices.
Thank you, Karen, for your positive feedback. We’re glad to hear you've had great experiences with our customer service and rates. Your loyalty means a lot to us. - Lisa
Capri from the Brookhaven location was AMAZING! The whole staff there was great! The check in process was easy and fast! I was able to adjust my pick up and return time easily online.
Thank you, Ang, for your kind words about Capri and our team in Brookhaven. We're glad to hear you had a great experience, and your feedback means a lot to us. - Lisa
Very professional and clean cars. I highly recommend enterprise for any car rentals
Thank you, Charles, for your positive feedback. We're glad to hear you had a great experience with our professionalism and cleanliness. Your recommendation means a lot to us. - Lisa
Overall experience was great no complaints. Customer service was very helpful and knowledgeable about everything I needed to know.
Thank you for your kind words, Nathan. We're glad to hear that our team was helpful and provided you with a great experience. - Lisa
Fantastic staff. Everyone was friendly and helpful. We really appreciate all the help. We were in and out quickly zero issues
Thank you, Amanda, for your kind words. We're glad to hear our team made your experience friendly and enjoyable. Your satisfaction is important to us. - Lisa
It was good except the windshield was dirty on the inside and the washer fluid light came on after I used it one time
Thank you for your feedback, Randy. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Great service plus door to door pick up and drop off
Thank you for your positive feedback, Kenneth. We're glad to hear you enjoyed our service and the convenience of our pick-up and drop-off service. - Lisa
Dissatisfied
Rated 0
This was a bad experience. It took me 4 days to get the vehicle. Service was poor because they shouldn't accept the reservation if have not said what they agree to do. This review is for a reason.
We're listening and would like to know more, Debbie. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Great location is convenient to my home/needs for local rental.
Immaculate new model vehicles: Toyota, Honda, VW.
Smart young friendly efficient staff.
Excellent customer service and support- they answer calls right away.
Complimentary pick up service and after hours drop off.
Fair pricing.
Thank you for your kind words,. We're glad to hear you enjoy our convenient location and vehicles. Our team takes pride in providing excellent service, and we appreciate your feedback on our rates and support. Looking forward to seeing you again. - Lisa
Pleasant, attentive staff and excellent service, it was easy to get a ride to the rental location and the car provided was clean, modern and in good condition. I could tell that they had freshly washed it before I picked it up. Upon returning it, any charges were clearly explained and it was easy to check out. I was provided a shuttle to the auto repair shop, which was very kind. Thank you very much!
Thank you, Samuel, for your wonderful feedback. We're glad to hear that our team's service and the condition of the vehicle met your expectations. Your satisfaction is important to us. - Lisa
Car was well maintained and clean. The customer service was awesome.
Thank you for your kind words, David. We're glad to hear you had a great experience with the vehicle and our customer service. Your feedback is appreciated. - Lisa
So I went on a five day vacation rented a car from my home location in Missouri got to Atlanta in the car messed up so was told to take it in to swap it out. This was on Friday evening Saturday went by Sunday went by Monday evening, I was finally able to get into a car big enough to move my family so I had to pay for hotels, food lodging, and never made it to Florida Walt Disney World. The kids are very disappointed. We have family in Florida so lodging and food wasn't a consideration. Never thought I would've been stuck in Atlanta Georgia and Enterprise couldn't get me into a car big enough to fit my family to continue on our journey barely got us a car in time to make it home highly highly disappointed nobody's compensating me for those Five days off work and I didn't get to even enjoy them. Don't know if I'll be running from Enterprise when I'm in a time crunch.
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Very kind employees and easy to work with! I would highly recommend Enterprise!
Thank you for your kind words, Nick. We're glad to hear that our team made your experience enjoyable. Your recommendation means a lot to us. - Lisa
The guys at Enterprise were professional courteous and friendly. I made an appointment and they had chosen car available for me when I arrived. There was no problem accepting my insurance and I was in and out in less than 30 minutes love the car they assigned to us!
Thank you for your kind words, Sheila. We're glad to hear that our team made your experience efficient, and that you loved the car. We appreciate your feedback. - Lisa
Very professional, quick and easy pickup and drop off.
Thank you for your feedback, Dawne. We're glad to hear that you had a professional and efficient experience with us. - Lisa
Top notch! Ease of process rental, pick up and drop off— very friendly
And helpful representatives at each visit in
Thank you for your positive feedback. We're glad to hear you've had positive experiences and appreciate our team's friendly service. Your satisfaction means a lot to us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Angie. We're thrilled to hear that our Gilroy team make you feel welcomed and valued. - Lisa