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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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So I went on a five day vacation rented a car from my home location in Missouri got to Atlanta in the car messed up so was told to take it in to swap it out. This was on Friday evening Saturday went by Sunday went by Monday evening, I was finally able to get into a car big enough to move my family so I had to pay for hotels, food lodging, and never made it to Florida Walt Disney World. The kids are very disappointed. We have family in Florida so lodging and food wasn't a consideration. Never thought I would've been stuck in Atlanta Georgia and Enterprise couldn't get me into a car big enough to fit my family to continue on our journey barely got us a car in time to make it home highly highly disappointed nobody's compensating me for those Five days off work and I didn't get to even enjoy them. Don't know if I'll be running from Enterprise when I'm in a time crunch.
Very kind employees and easy to work with! I would highly recommend Enterprise!
Thank you for your kind words, Nick. We're glad to hear that our team made your experience enjoyable. Your recommendation means a lot to us. - Lisa
The guys at Enterprise were professional courteous and friendly. I made an appointment and they had chosen car available for me when I arrived. There was no problem accepting my insurance and I was in and out in less than 30 minutes love the car they assigned to us!
Thank you for your kind words, Sheila. We're glad to hear that our team made your experience efficient, and that you loved the car. We appreciate your feedback. - Lisa
Very professional, quick and easy pickup and drop off.
Thank you for your feedback, Dawne. We're glad to hear that you had a professional and efficient experience with us. - Lisa
Top notch! Ease of process rental, pick up and drop off— very friendly
And helpful representatives at each visit in
Thank you for your positive feedback. We're glad to hear you've had positive experiences and appreciate our team's friendly service. Your satisfaction means a lot to us. - Lisa
Wonderful experience best location hands down, very polite and professional workers
Thank you for your kind words, Debra. We're glad to hear you had such a positive experience and appreciated our team's professionalism. - Lisa
I have used Enterprise twice this year and both times they made obtaining the rental and returning it very easy. Their personnel are pressed to handle so many people but they take the time to work with each person. Having a polite and positive service rep is positive for the customer and for Enterprise. Keep up the good work.
Thanks for your kind words. We're glad to hear our team made your rental experiences easy and enjoyable. We hope to see you again. - Lisa
Courteous knowledgeable professionals in a pleasant environment!
Thank you for your kind words, Sam. We’re glad to hear that our team made your experience enjoyable. Your feedback is truly appreciated. - Lisa
Horrible experience! Arrived to pick up a reservation for a work trip only to find that there were no cars on the lot. Had to wait 1.5 hours for a vehicle to be on the lot. The vehicle I was assigned was a damaged, high mileage vehicle that should no longer been part of the fleet. The tires were bald and I discovered later that the car was out of alignment. Horrible experience and will not be renting from this location again.
Hi Tom, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Horrible experience, Enterprise will leave you and your small children on the side of the road in sweltering heat when their vehicle breaks down with empty promises of coming to pick you up and personally rectifying the situation.
Hi Christina, we would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your rental agreement or reservation number and your contact information. Thank you. – Lisa
The only problem (but it was a huge problem for my wife and I)is we had during our July 25 visit to Midway and renting with Enterprise happened on the shuttle to take us back to the airport after we had returned the car. Instead of leaving us off on the third level for departures the driver left everyone off on the first level for arriving flights. Consequently, we had to fight the mob trying to get on the shuttle to go to the rental car center to get off the shuttle, then figure out how to get to the third level carrying all our luggage. This was so callous and stupid because the driver should have left everyone off on the the third level for departing flights and then circling back to pick up the people who wanted to get to the rental car center. Because my wife has to use a wheel chair, and there are no wheel chairs available at the first floor drop off, she had to struggle to get off the shuttle and make her way upstairs. What sort of brainless driver lets off the rental car customers on the wrong level? The kind that operates the shuttle at Midway and obviously does not give a damn about the customer. If you have any information about who operates that shuttle, please let me know because I would like to give them a piece of my mind about how truly absurd it is to leave rental car customers off on the wrong level. Is there such a thing as the Midway Airport Authority?
Thank you for your feedback, Bruce. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Great service they are busy but * got me in and out with no problems, his happy friendly vibe and his professionalism and respectful attitude and him able to accommodate me with the type of car I want it.!
*Personal info redacted by admin
Thank you for your kind words, Julio. We're glad to hear that Adrian provided you with excellent service and made your experience enjoyable. - Lisa
The car I received was fine but I was very surprised to receive the rental receipt.
My rental agreement was for 799 dollars, and I was charged 847 dollars.
On the day I rented the car, the store manager told me that there will be no extra charge for returning the car on my last day (Thursday).
I also confirmed with a whatsapp message the same day. Nevertheless, I was charged an extra 50 dollars despite the written confirmation of the store manager.
Hi Zafer, we would like to look into your billing concern. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental agreement or reservation number and the details. Thank you. – Lisa
No concern for my situation and no one smiled or greeted you warmly. People working don't care and they do the job to make a check, not help people
We're listening and would like to know more, Christina. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation number and the details. Thank you. – Lisa
We did have an incident where the car we ordered was not available on the day we were to pick it up, but * was very helpful. He gave us a good discount on a luxury car and was very empathetic. We appreciated all of his help and how courteous he was about the situation.
*Personal info redacted by admin
Thank you for sharing your experience, Sandra. We're glad to hear that Ethan was able to assist you. Your feedback is valuable to us and we hope to see you again. - Lisa
Enterprise pick up and delivery was fine. No help when I had car trouble
Thank you for your feedback, William. We're glad to hear our service met your expectations, and we could help. - Lisa
Everything was excellent, service agent got me just the right vehicle that I needed
Thank you for your positive feedback, Glenn. We're glad to hear that our team helped you find the perfect vehicle. - Lisa
Champaign staff was amazing! Service was friendly and fast. Car was great, had absolutely no problems. Definitely recommend this company and will use them again!
Thank you for your kind words. We're glad to hear that our team provided friendly and efficient service, and that your experience with the car was problem-free. We look forward to seeing you again. - Lisa
Very satisfied with the service and rental. I needed to upgrade and by it being a holiday they went out of there way to make things right. GREAT JOB!
Thank you, Leon, for your fantastic feedback. We're glad to hear that our team went above and beyond to assist you. - Lisa
Made a reservation to pick up a car at Noon. No vehicles were available. After waiting, I was driven to a nearby location, and after another wait, was finally given a car 90 minutes late. The representative was friendly.
Hi Dave, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa