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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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Great driving car. Clean. Customer service was excellent.
Great customer service all around. Worked with me to accommodate unusual situation. Very satisfied, highly recommend
Thank you for your positive feedback, Brady. We're glad to hear our team could assist you and meet your needs. Your recommendation means a lot to us. - Lisa
Was told I was getting a free upgrade but when I got my bill was $150.00 higher. I was lied to, just not right. Just tell folks a upgrade is not possible.
Thank you for your review, Joe. If you can provide a few more details, we’d be happy to look into this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lisa
Very good service. Employee was very helpful and polite.
Thank you for your kind words, Millie. We're glad to hear you had a positive experience. - Lisa
Car dirty. No. Filthy. Guy said he had some water problem. Not car I ordered. Expected Mercedes or better like contract said. This was very uncomfortable. Guy said it was all he had. Needed to walk about 1/4 mile to a car with the guy where we got into a car and he drove us around 10 minutes to an underground garage with poor lighting. He pointed out the scratches on the car. Was hard to see, but there were quite a few. The dirt hid some others. I asked for a different car, and he said that this is all he had. Gas tank waqs about half full and he told me to bring it back the same. I don't know how to fill the tank to 1/2, so I brought it back full. Overall, worse car rental experience I ever had. I should be compensated. Lastly, could've used better instructions about finding the return location at the Geneva airport. Went around in circles for almost an hour.
Hi Rami, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
First time I've rented a car, my experience was a good one I would definitely be returning when needing to rent another car.
Thank you
Thank you for sharing your positive experience, Melinda. We're glad to hear that your first rental went smoothly. We look forward to welcoming you back. - Lisa
Rental was fast and easy. Called to extend rental a extra day. No problems. Staff was very friendly and nice. Will rent again from enterprise.
Thank you for your positive feedback, Shane. We're glad to hear that your rental experience was fast and easy, and that our team made a great impression. We look forward to welcoming you back. - Lisa
Michael was good at explaining things. He was friendly and polite. The car we rented was amazing gas mileage was great and the ride was smooth. Definitely recommended renting a car from enterprise
Thank you, Shayla. We're glad to hear that Michael provided excellent service and that you enjoyed your rental experience. Your recommendation means a lot to us. - Lisa
Thank you for your kind words, Niki. We're glad our team could assist you and we look forward to welcoming you back. - Lisa
An excellent experience, I've rented cars from most of your competitors and you're really good.
Thank you for your kind words, John. We're glad to hear you had an excellent experience with us. We hope to see you again. - Lisa
Everyone was very professional and friendly. The inspection was thorough and they were very patient with me. All my questions were answered and the car was very clean inside and out. The only thing I had a problem with was the stale odor in the car every time I would get in but after opening the windows to let it air out it would be fine. Checking in and out was very quick and easy and they emailed and called me very quickly and made sure everything was in order which I was very impressed with. I would definitely rent from them again.
Thank you for your thoughtful feedback, Melissa. We're glad to hear you had a positive experience with our team and appreciate your comments about the vehicle. We’re always looking to improve and we look forward to welcoming you back. - Lisa
Rented a van for a family trip. The Van was in great condition and met our needs. The ease of picking up the vehicle and drop off were both quick and easy. The staff were nice and helpful. We have been pleased with the consistency of renting from Enterprise and have no negatives from our experiences.
Thank you for your wonderful feedback, Amy. We're thrilled to hear that our team made the process easy for you. We appreciate your loyalty and look forward to seeing you again. - Lisa
The experience from start to finish was great! All of the employees were great and made sure I was looked after through the entire process. Will definitely return to this Enterprise for my future car rental needs!
Thank you for your wonderful feedback, Allyson. We're thrilled to hear that our team provided you with a great experience from start to finish. We look forward to seeing you again. - Lisa
The service was not bad when I finally get the my ride
Thank you for your feedback, Lusone. We're glad to hear you had a positive experience overall. - Lisa
The Whole Team at Enterprise in Gilroy is AMAZING! They Treat You as Family & Welcome You with a SMILE :)
Thank you for your kind words, Angie. We're thrilled to hear that our Gilroy team make you feel welcomed and valued. - Lisa
The manager needs to be a district manager for Enterprise. He is top notch. The best service J Nobles has had at Enterprise.
Thank you for your kind words. We’re thrilled to hear you had such a positive experience. - Lisa
Stellar performance in Asheboro, on time, emailed and texted me, stayed in contact to make sure I had no problems
Thank you for your kind words, David. We're glad to hear that our Asheboro team kept you informed and ensured a seamless experience. Your satisfaction is our priority. - Lisa
Strong Marijuana smell in the vehicle. This vehicle should not have been in the rental rotation.
Hi Jose. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Always great friendly customer service and great prices.
Thank you, Karen, for your positive feedback. We’re glad to hear you've had great experiences with our customer service and rates. Your loyalty means a lot to us. - Lisa
Capri from the Brookhaven location was AMAZING! The whole staff there was great! The check in process was easy and fast! I was able to adjust my pick up and return time easily online.
Thank you, Ang, for your kind words about Capri and our team in Brookhaven. We're glad to hear you had a great experience, and your feedback means a lot to us. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Constance. We're glad to hear you enjoyed the car and received excellent service. - Lisa