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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
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I could not have asked for a better experience than the one I had with the team; pick up and return were both a simple process and great experience. The employees were wonderful to work with…
It was alright nothing more... the website needs more user friendly.
Thank you for your comments. If you’d like to provide further feedback, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Great customer service. Nice clean vehicles. The swiftness of the rental process was a breath of fresh air.
Thank you for your kind words, Enjoyli. We're glad to hear you had a positive experience with our customer service and rental process. - Lisa
The overall experience was good, but I did not appreciate the late charge for retuning the vehicle when I received an email stating had a certain time to return the vehicle but was charged a late fee when I returned the vehicle.
Thank you for your review, Kenneth. If you can provide a few more details, we’d be happy to look into this for you. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be prepared to provide your contact information, your reservation or rental agreement number and the details. Thanks. – Lisa
The staff was considerate and treated me with respect.
Thank you for your kind words, Mark. We're glad to hear that you had a positive experience with our team. - Lisa
Your representative was very helpful and provided me with a vehicle when I badly needed it. It also helps that the office is located near where I was having my truck repaired.
Thank you for your kind words, Roger. We're glad to hear our team was able to assist you when you needed it. We appreciate your feedback and hope to see you again. - Lisa
Will and staff always come through when I book a reservation. No issues, no worries.
Thank you for your kind words, Madeleine. We're glad to hear that Will and the team consistently meet your expectations. Looking forward to your next visit. - Lisa
Made reservation on my phone for dates in area we were going to be there. After arriving in area, called and asked for a pickup the next morning. Was called a couple of times, approx 15 minutes before pickup time and then a couple of minutes before arrival.
Picked the vehicle up and kept for amount of time rented for.
Returned vehicle and was taken back to where I was staying at.
Great customer service at every transaction.
Thank you for your kind words, Donald. We're glad to hear that our team provided you with great service throughout your rental experience. We appreciate your feedback and hope to see you again. - Lisa
Enterprise has no peer in it's industry. I am comfortable and confident in their service and grateful for their service to the public. Every vehicle given to me was so nice, my biggest fear was that it would be stolen while I was sleeping or in the building working.
Thank you for your kind words, Joyce. We're glad to hear that you felt comfortable and confident with our service. We strive to provide quality vehicles and appreciate your trust in us. - Lisa
Was given a vehicle that was different than what I had reserved and that was inadequate for the task. Not pleased.
We're listening and would like to know more, Palmer. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Loved the employees in Salinas there the best thank you so much for making my experience with you guys awesome
Thank you, Reyna, for your kind words about our team. We're thrilled to hear that you had an awesome experience with us in Salinas. - Lisa
We had a great experience at the Enterprise Livingston Road, Oxon Hill branch. Ms. Brown was very helpful, when we said the car was too small for our family, she quickly helped us work with the insurance, which will pay for the rental, to get a better one. We truly felt her concern, not just business. The guy who inspected our return was also very friendly.
Thank you for sharing your positive experience, Ellen. We’re glad to hear that the team provided you with helpful service and made sure you found the right vehicle for your needs. We appreciate your feedback. - Lisa
Excellent customer service. Carlos is an outstanding professional!
Thank you for your kind words, Lin. We're glad to hear that Carlos provided you with excellent service. - Lisa
I always rent with Enterprise! You guys make it easy!
Thank you, Cheryl. We're glad to hear that you find the rental process easy, and we look forward to serving you again. - Lisa
Wonderful service! Quick. Easy. Friendly, helpful staff.
Thank you for your kind words, Denise. We're glad to hear you had a positive experience with our team. - Lisa
Hidden charges, switched rented vehicle for different model. No detailed list of charges.
We're listening and would like to know more, June. At your convenience, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, reservation or rental agreement number and the details. Thank you. – Lisa
Always a friendly and efficient team at Brighton Enterprise.
Good selection of cars and always clean
Thank you for your kind words, Patrick. We’re glad to hear you've had great experiences with our team and our vehicle selection. Your feedback motivates us, and we look forward to seeing you again. - Lisa
I used the centereach office. Matt was amazing very professional very quick and smooth transaction. Definitely recommend and will definitely use them again in the future.
Thank you for your kind words, Theresa. We're glad to hear that Matt provided you with a smooth experience. We appreciate your recommendation and look forward to seeing you again. - Lisa
I had a fantastic experience with Enterprise, thanks to their representative, Cam. He was extraordinary—friendly, professional, and so helpful when I picked up my car. I was happy to see him again when I returned it, especially since it was his last day before heading back to college. Wishing him all the best in his studies. Enterprise is lucky to have him!
Thank you for your kind words, Anne. We're thrilled to hear that Cam made such a positive impact during your experience. - Lisa
Received a phone call to confirm my SUV rental the afternoon the day before. Arrived at 9am pickup time the next day and was told no SUV's are available for me.
Enterprise staff member asked me to wait and retrieved a Range Rover that had been recently returned but not cleaned/deodorizer with just a quarter tank of gas remaining. The lack of cleaning was a major issue as the previous renter had most certainly smoked cigarettes in the vehicle while utilizing the AC.
It took about a day and a half of driving with the windows open and AC on in order to clear most of the strong cigarette odor.
Maintenance of the vehicle was also questionable as I received warnings to check the oil coolant fluid levels every 15-20 minutes during the trip which can cause some concern especially for longer duration rentals.
Drop-off was swift though which was nice. I really hope they took the time to clean and check the car before renting the vehicle out to the next person.
Hi Spencer, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Andrea. We're thrilled to hear that your experience with our team was smooth and enjoyable. We appreciate your feedback. - Lisa