On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
The people I interacted with. All friendly, knowledgeable, and professional.
It was nice little economy car. Gas mileage was good and was comfortable. Seemed a little slow on the get up and go but over all very pleased.
The insurance company provided the rental car and the experience was so smooth and easy. I kept expecting a problem but never even had a wrinkle. The employee, manager I think picked me up at the repair shop and guided me through the ENTIRE experience. I am so very satisfied with the experience. I have already recommended this location to a few people and also called in and reported my appreciation. Thank you so much.
Great customer service, the vehicle was clean and drove nicely. Will use again.
Very friendly and helpful staff and really liked driving the Mitsubishi Mirage they chose for me.
Very pleased with the service given by Ryan Schram and Alex Schofield. Their professionalism and courtesy is a credit to Enterprise Rental!
Luke and his team were very professional and Personable. They accommodated my entire family. We will definitely return to this location!
On the phone arranging the rental, I explained I will be using business debit card, was not informed I could not rent a pickup truck with business debit, but SUV is ok, well they had pickup, but No other vehicles, had to wait almost 2 hours, then took me to another location and proceeded with rental there, I had personal business at the bank, and this situation cut into my time for the whole day. They let me slide on the fuel, having to fill it back up, which was a GR8 perk, but the time taking me out of things I needed to get done, cost me. Not mad, just informing you. Will rent again. Thank you.
I am working away from home and needed a car to move around in the new city. Didn't think twice about renting in Enterprise. The cars are clean, modern and well kept. Their agents are always very attentive and ready to assist. Miguel the supervisor at Enterprise Santa Fe was very friendly and helpful. Whenever I think of Enterprise, I think about great service and a good and secure way to move around a new city. Thank you.
Thank you for the fantastic review, Melissa! We're thrilled to hear you had a great experience with our team and enjoyed our clean, modern cars. Miguel will be delighted to know he made a positive impact. We look forward to serving you again in the future! - Christina
All staff was kind and professional. They explained the process and all details in a clear an easy to understand manner. And we're helpful every step of the way as my insurance expanded my rental period.
Thank you for your wonderful feedback, Keke! We're thrilled to hear that our team provided clear explanations and support throughout your rental experience. Your satisfaction is our priority, and we appreciate you taking the time to share. - Christina
The entire team at the Clarksville Indiana location is fantastic! They are so friendly and always willing to help you have a great rental experience!
Thank you so much for your kind words, Tracie! We’re thrilled to hear that our team provided you with a fantastic experience. Your feedback inspires us to keep delivering great service. We look forward to seeing you again! - Christina
Professional and friendly service. Easy pick up and return. Attentive to my needs. My vehicle was upgraded and that was an added bonus. The corporate rate made it affordable for me as well. Thank you!
Sally, thank you for sharing such positive feedback! We’re delighted to hear your experience was smooth. We look forward to serving you again. -Christina
Exterior of car was filthy and interior had a smell and tire had slow leak. Had to rent due to car accident and had to deal with a lot …exchanging the car for a new one was not something I had time to due or would expect to have to do, called customer service but received no satisfaction.
Hi Robin. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you, Christina
I dealt with Joel Kukulu in Fort Lauderdale. He was awesome. Very professional, knowledgeable, and at the same time personable. The next time I need to rent a car, he's the first person I'll see. I had a great experience.
Thanks for sharing your positive experience, Gail! We're thrilled to hear that Joel made such a great impression. Our team strives for professionalism and personal touch, and it's wonderful to see that reflected in your visit. We look forward to serving you again! - Christina
Dirty, smelly, beat up car. I was in a rush to get to work so I had to take it! I would say that the staff were very polite and professional.
Hi R. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Christina
Definitely will always rent from Enterprise great guys, great rental can't say enough- thank you Jeff and Ben for easy extensions!
Thank you so much for your kind words, Juls! We're thrilled to hear you had a great experience with Jeff and Ben. Your support means a lot to us, and we look forward to serving you again! - Christina
Moe at the Saugus (Route 1) location delivered an outstanding experience from start to finish. He was proactive, professional, and extremely easy to work with. From the initial call, he set clear expectations, communicated transparently, and made the entire process seamless.
What stood out most was his level of attention and follow-through. He coordinated everything efficiently, accommodated my schedule, and ensured the vehicle was ready to go upon arrival. The team was equally sharp—prompt pickup, a clean and well-prepared vehicle, and a thorough, professional walk-through.
There was also a moment of timing that really speaks to the level of service here. I had a specific need, and by chance the exact type of vehicle I was hoping for became available right when I needed it. Whether you call that luck or good coordination, Moe recognized the opportunity and made it happen. That kind of awareness and execution makes a difference.
Moe also went above and beyond in terms of customer care. He took the time to answer questions, offered helpful guidance, and made sure I felt confident throughout the process. That kind of ownership and service mindset is rare.
Overall, this was a smooth, well-run operation led by someone who clearly takes pride in doing things the right way. I would not hesitate to work with Moe again or recommend this location to others.
Five stars.
Thank you so much for your glowing review, Bill! We're thrilled to hear about your exceptional experience with Moe and our team. We always strive for seamless service and it's great to know we hit the mark. Your recommendation means the world to us! - Christina
Great customer service. Was in and out of the airport after my arrival and on my way. Check in was easy, quick, and convenient.
Thank you, Kerri! We're thrilled to hear you had a seamless experience with our customer service. Your feedback motivates us to keep providing quick and convenient service. Safe travels! - Christina
Everything went smoothly. Enterprise picked me up from the repair shop where I left my car for and drove me to their lot to get my rental car. There was no compact available the size of my own car, but I was happy with a smaller vehicle. I was able to leave my rental car at the repair shop when I picked up my restored car.
Thank you for your wonderful feedback, Leigh! We’re thrilled to hear that your experience was seamless and that our team made the process easy for you. Safe travels, and we look forward to serving you again! - Christina
Great experience. Quick easy ride from airport to car.Employee was great! Explained returning the car during off hours perfectly. Would rent from them again.
Thank you, Ken! We're thrilled to hear you had a great experience and found our service quick and easy. Our team is always here to help, and we appreciate your feedback. Looking forward to your next rental! - Christina
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your feedback, Girard. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa