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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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The manager was professional, kind, and helpful. She got us in a car and on the road in just a few minutes. I was completely satisfied.
Enterprise employee was superb and excellent! If we rent from enterprise again will be due to him and the Great other staff they have. Only problem was car needed cleaned properly, washed and cleaned on inside... looked horrible once family pointed out how awful outside looked. My only disappointment with my rental..
Thank you for your feedback, Ronald. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Everything went great. The van was delivered on time and clean. The staff was very helpful and professional.
Thank you for your kind words, Mike. We're glad to hear that your experience was great and that our team met your expectations. - Lisa
As always, excellent in efficiency and helpfulness.
Thank you for your kind words. We appreciate your feedback and are glad to hear about your positive experiences. - Lisa
The rental process was so easy and only took about 10 minutes to get me into a car and on my way! Everything was explained to me and I even got a courtesy call to remind me when it needed to be returned to avoid additional fees! I will definitely use them again!
Thank you for your positive feedback, Wendy. We're glad to hear that your experience was quick and informative. We look forward to assisting you again in the future. - Lisa
Very pleased with Enterprise
Very Good staff. Car very clean.and easy to operate..
Thank you for your kind words, Sharon. We're glad to hear you had a great experience and appreciated our team's efforts. Your satisfaction is our priority. - Lisa
Very nice 😊 people time frame was great got me in and out less than 30 minutes
Thanks for your positive feedback, Susie. We're glad to hear that our team provided efficient service and made your experience enjoyable. - Lisa
Amazing service. I had an issue with a tire that needed to be replaced and the young man who helped me went above and beyond to fix the situation
Thank you for your kind words, Brandon. We're glad to hear our team member provided exceptional service. Your satisfaction is important to us. - Lisa
Melanie at the Brodheadsville office, was extremely professional and a pleasure to do business with.
Thank you for your kind words, Antonio. We're glad to hear that Melanie made your experience enjoyable and professional. - Lisa
I was very pleased. The service was very elegant polite and professional.
Thank you for your kind words, Annie. We're glad to hear that you experienced professional service. - Lisa
Car was not clean according to Enterprise standards. Second car had a low tire pressure issue.
We would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Excellent service by friendly and knowledgeable personnel.
Thank you, Don, for your positive feedback. We appreciate your recognition of our team's friendliness and expertise. - Lisa
Bad experience. Lady in the front desk is so rude. I would never go back to that location.
We would like to know more about your experience. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide the rental location, reservation number and your contact information. Thank you. – Lisa
Pleasant professional and clean... process was smooth and easy
Thank you for your kind words, Eric. We're glad to hear you had a smooth and easy experience with us. - Lisa
Enterprise has treated me well in the past and the associates are very good in what they do. Very professional
Thank you, Antonio, for your kind words. We're glad to hear that you've had positive experiences with our team. - Lisa
Everything was great—the Enterprise people, the car, the experience. Many thanks.
Thank you for your kind words, Mark. We're pleased to hear you had a great experience with our team and the vehicle. - Lisa
I liked how quickly the transaction and pick up was and how easy to return. Friendly employees!
Thank you for your positive feedback, Brandy. We're glad to hear you had a smooth experience with our team and appreciated the quick service. - Lisa
I have always had great experiences with Enterprise. I have had many rentals over the years and they consistently provide great customer service.
Thank you for your kind words, Amanda. We're thrilled to hear that you've consistently had great experiences with us. We appreciate your loyalty. - Lisa
Noah & LJ rock! All-Star customer service experience, it could not have been any better. Many thanks!
Thank you, Miriam, for your kind words. We're thrilled to hear that Noah and LJ provided you with such a great experience. - Lisa
The guys who work in this location are friendly and helpful. It's my third time at this store and I will be back.
Thank you for your kind words, Angela. We're glad to hear you had another positive experience with our team. We appreciate your loyalty and look forward to welcoming you back. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your kind words, Susan. We're glad to hear that our team provided you with quick and professional service. Your satisfaction is important to us. - Lisa