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Enjoy fast and easy car rental bookings from Enterprise Rent-A-Car at one of our 7,200 branches in cities, airports and neighborhoods near you.
Enterprise Rent-A-Car Reviews Summary
The company enjoys a strong reputation for exceptional customer service, with numerous reviews praising the professionalism, friendliness, and efficiency of the staff across various locations. Customers consistently highlight the smooth rental process and the quality of the vehicles. However, some concerns arise regarding staff training on company policies, leading to occasional issues like unauthorized charges and vehicle maintenance oversights. Overall, while the majority of feedback reflects high satisfaction and a willingness to recommend the service, addressing training and communication gaps could further enhance the customer experience.
This summary is generated by AI, based on text from customer reviews
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Everyone at Enterprise was wonderful! They explained everything about my rental car and it helped me feel comfortable driving it. They checked in with me before I actually picked up the car and they checked in with me while I had the car and then again after I returned the car. Excellent customer service all the way around!
Will always use enterprise cars. I have had wonderful experiences if the cars since I didn't have a car but now I will still rent when needed.
Thank you for your kind words, Sandra. We're glad to hear you've had wonderful experiences with us. We appreciate your loyalty and look forward to seeing you again. - Lisa
Enterprise, Calibur Collision, and my insurance company worked together to make my car repair experience very easy. The car was clean and nice. TY
Thank you for your kind words, Peggy. We're glad to hear that your experience was seamless and that you were satisfied with the vehicle. - Lisa
Service was great as usual. I rented a Mitsubishi Mirage, the car was excellent on gas, a little more bumpy of a ride driving tge distance we drove but overall it was ok.
Thank you for your kind words, Steve. We're glad to hear you enjoyed the service and found the vehicle to be fuel-efficient. We appreciate your feedback. - Lisa
I rent several times a year and the staff are always helpful, courteous, friendly and the vehicles are kept clean.
Thank you for your positive feedback, Chris. We appreciate your continued trust in us and are glad to hear that our team and vehicles consistently meet your expectations. Your satisfaction is important to us. - Lisa
Terrible. Dirty car. Smelled like a dog. Dog nose marks all in back of window. Stuck me in a compact car when reserved economy. Only reason I'd go back is to see Luis Felipe Carvalho! On God
Hi Jennifer. We recognize how disappointing it is to receive a rental vehicle that is not in the condition you expected. We would like to speak with you further. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Top notch service, follow up was great, it was quick and easy.
Thank you for your kind words, Alischa. We're glad to hear you had a positive experience with our service and found the process quick and easy. - Lisa
Very good experience with the car I rented, Clean and ready to road.Good attention at front desk and at the return of the rental
Thank you for your positive feedback, Carlos. We're glad to hear you had a great experience and appreciated our team’s service. - Lisa
Good overall experience. Unfortunately the vehicle we reserved was not available. The smaller vehicle made us have to take more trips
Thank you for your feedback, Maurice. If you’d like to discuss this further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
I only go to the Enterprise on Macarthur in Irving. They are the best!
Thank you, Steven, for your kind words. We’re glad to hear you consistently have a great experience with us in Irving. Your loyalty means a lot, and we look forward to seeing you again. - Lisa
The client services representatives were very efficient, professional and courteous. We were in and out in a short amount of time and off on our adventure.
Thank you, Dori, for your kind words. We’re glad to hear that our team provided efficient and professional service. - Lisa
Outstanding services, have been renting vehicles from this rental service and I was never disappointed. Thank you very much
Thank you for your kind words, Michael. We're thrilled to hear that you've consistently had a great experience with us. Your satisfaction is our priority, and we appreciate your loyalty. - Lisa
Enterprise is the only rental company I use. Burned by the others too many times. Life is simpler when using Enterprise.
Thank you for your loyalty, Jerry. We’re glad to hear that your experiences with us have made your life simpler. We look forward to continuing to meet your rental needs. - Lisa
ENTERPRISE HAS HORRIBLE CUSTOMER SERVICE!
My personal car broke down an hour and half from home. We had just started our vacation and were on a 4 hour trip. We eventually got a tow and uber to the Tampa Airport to pick up rental from Enterprise. I though my car would be fixed the next day but due to tow truck driven who never delivered my car to the dealership... until I threatened to call the police and report it stolen. So I had to change my drop off date. I contacted Enterprise on Sat to change my drop off date and now a different drop off location. I was told that customer service could not authorize this and I had to wait for a phone call or an email stating IF I can keep the car and IF I can drop it off closer to my home rather than 2 hours away. I did receive an email at 10 pm Sat night from a * asking me where I wanted to drop the car off. I had already given the location to the cust rep on the phone... so much for passing along info. I responded immediately with the location. NEVER HEARD BACK from * until Sunday 08/10/2025 at 2:54 pm that it was ok to return my car to another location and all the fees that are involved. Now mind you I was to turn my car in at the Tampa airport on Sunday at 3:00 pm. and I'm two hours away from the Tampa airport when that email comes in. *****************************
EMAIL FROM * AT 2:54 PM SUNDAY: *
Sun, Aug 10,2:54 PM (3 days ago)
To me Hello, this is * with Enterprise, Alamo & National Rental at the Tampa International Airport. Please be sure to get a paper receipt upon your return and take pictures of where the vehicle will be parked upon return to ensure you, and the vehicle have safely returned. Most non-airport locations have set hours. Please try to return during these hours. Returning when they are closed could result in an extra being charged as they will not be able to close the contract until they reopen. You are good to return there without drop fees. The only charges from extensions will be your daily rate plus taxes and fees as this is how we always extend rentals. Please reply all in case I am away from my computer then someone else can help you. ********************************* I had to call several times on Sun and actually had to yell in order to get to a supervisor. Supervisor could do absolutely NOTHING either! Question... why do you have an escalation dept if they cant do anything. I stayed on the phone till I received an email from the idiot in escalation dept to state it was ok to at least keep the car till Monday, BUT HE STILL COULD NOT STATE WHERE I COULD DROP THE CAR OFF. The way Enterprise was treating me, they would have called the police to say I stole the car. In the end of this mess, I just dropped the car off at a location I picked and could care less. I travel ALOT and have always used Enterprise. Lets just say I canceled my next four rental cars (that I had booked this month already) with Enterprise and went to AVIS.
*Personal info redacted by admin
Hi Pamela, we would like to look into this further but need some more information. Please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, your reservation or rental agreement number and the details of your experience. Thanks. – Lisa
Thank you to the enterprise team for making the experience of renting easy and smooth! Car worked well.
Thank you for your kind words, Oyin. We're glad to hear you had a smooth experience and that the car met your needs. Your feedback is appreciated. - Lisa
The manager was professional, kind, and helpful. She got us in a car and on the road in just a few minutes. I was completely satisfied.
Thank you for your kind words, Susan. We're glad to hear that our team provided you with quick and professional service. Your satisfaction is important to us. - Lisa
Enterprise employee was superb and excellent! If we rent from enterprise again will be due to him and the Great other staff they have. Only problem was car needed cleaned properly, washed and cleaned on inside... looked horrible once family pointed out how awful outside looked. My only disappointment with my rental..
Thank you for your feedback, Ronald. If you’d like to discuss your experience further, please visit www.enterprise.com/en/help/contact.html to contact us. Please be ready to provide your contact information, rental information and the details. Thank you. – Lisa
Everything went great. The van was delivered on time and clean. The staff was very helpful and professional.
Thank you for your kind words, Mike. We're glad to hear that your experience was great and that our team met your expectations. - Lisa
As always, excellent in efficiency and helpfulness.
Thank you for your kind words. We appreciate your feedback and are glad to hear about your positive experiences. - Lisa
The rental process was so easy and only took about 10 minutes to get me into a car and on my way! Everything was explained to me and I even got a courtesy call to remind me when it needed to be returned to avoid additional fees! I will definitely use them again!
Thank you for your positive feedback, Wendy. We're glad to hear that your experience was quick and informative. We look forward to assisting you again in the future. - Lisa
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you, Lori. We're glad to hear that our team made your experience comfortable and that our communication was helpful. Your satisfaction is important to us. - Lisa